Solving Printer Problems - Compaq Presario 1900 XL1 Maintenance & Service Manual

Troubleshooting Section
Computer turned off while it was left
unattended and the power icon is off.

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your
printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of
your application documentation.
Problem
Printer will not turn on.
Printer will not print.
file:///C|/download/www.compaq.com/athome/support/msgs/1900XL/5solv.html (3 of 5)6/27/2004 11:46:58 AM
Power adapter is defective.
System board is defective.
System initiated Hibernation due to
a critical low-battery condition.
System initiated Hibernation after a
preset timeout.
Solving Printer Problems
Probable Cause
The signal cable may not be
connected properly, or the printer
is unplugged.
Printer is not turned on or is off
line.
The device drivers for your
application are not installed.
Printer that is set up for a network
is not connected to the network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Replace AC Adapter and
restart.
Replace the system board.
Replace the battery pack with
a fully charged battery pack or
connect the computer to an
external power source. Then
turn on the computer.
Turn on the computer.
Solution(s)
Ensure that the signal cable is
properly connected and that
the power cord is connected to
the electrical outlet.
Turn the printer on and set it to
on line.
Refer to the printer
documentation to install the
correct printer driver.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper
and set the printer to online.