Compaq Armada e500 - Notebook PC Quick Reference Manual page 166

Problem
Cannot register
Windows when
attempting a Web-
based online
registration
Not connecting to
Internet
Cannot connect to
Internet Service
Provider, or no
Internet access
Cannot connect to
AOL
Unable to set up the
ISP Microsoft
Network (MSN), or
receive vxd error
after trying to install
MSN
Cannot access a
particular website
16-18 Troubleshooting
Solving Internet Problems
Possible Cause
You do not have an
ISP account.
Dial-Up is not
configured correctly
for the Internet.
ISP connection
problem.
Internet is not set up
correctly, or the
modem is not
connected correctly.
Compaq does not
support third party ISP
such as MSN.
Internet site filtering is
enabled.
Solution
Choose an ISP and
install appropriate
software provided by the
ISP before accessing the
Internet.
Configure Internet setup
using the Internet
Connection Wizard.
Call your ISP for support.
Ensure that the modem
is connected to the
telephone properly and
appears correctly in the
Device Manager. Click
Start à Settings à Control
Panel à System à Device
Manager tab. If there is a
modem problem, Modem
will appear in the list with
a yellow circle and
exclamation point beside
it. Double-click on
Modem to see the device
status and a list of
problems. If these are
correct, call AOL for
support of their product.
Contact Microsoft
Network (MSN) for
support of their product.
Set the desired level of
Internet security and
filtering. Refer to your
Web browser software
documentation.