Solving Printer Problems - Compaq 17XL260 - Presario - PIII 500 MHz Maintenance And Service Manual

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your application documentation.
Problem
Printer will not turn on. The signal cable may not be
Printer will not print.
Printer prints garbled
information.
Presario 1700 Series
XL374, XL375, XL376, XL377, and XL378
Solving Printer Problems
Probable Cause
connected properly, or the
printer is unplugged.
Printer is not turned on or is
offline.
The device drivers for the
application are not installed.
Printer that is set up for a
network is not connected to
the network.
Printer cable is too long,
unshielded, or defective.
Paper tray is empty.
Correct printer drivers are not
installed.
Cable is not connected
properly.
Cable is defective.
Solution(s)
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Turn the printer on and set it to
online.
Refer to the printer
documentation to install the
correct printer driver.
Connect the printer to the
network.
Replace the cable.
Fill the paper tray with paper and
set the printer to online.
Refer to the printer
documentation to install the
correct printer driver.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Replace the printer cable and
retest.