Compaq Armada e500 - Notebook PC Quick Reference Manual
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Compaq Armada e500 - Notebook PC Quick Reference Manual

Armada e500 series quick reference guide
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See also: Feature Manual , Maintenance and Service Manual
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF
THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior
written consent from Compaq Computer Corporation.
© 2000 Compaq Computer Corporation. All rights reserved. Printed in
the U.S.A., U.K, Singapore, and Taiwan,.
Compaq and Armada are registered in the U.S. Patent and Trademark
Office.
Microsoft, MS-DOS, and Windows are trademarks or registered
trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks, and SpeedStep is a
trademark of Intel Corporation.
Imation and SuperDisk are trademarks of Imation Enterprises
Corporation.
Software described herein is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
C
OMPAQ
R
EFERENCE
Second Edition June 2000
First Edition January 2000
Part Number 170045-002
Compaq Computer Corporation
A
E500 S
RMADA
G
UIDE
ERIES

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  • Page 1 Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A., U.K, Singapore, and Taiwan,. Compaq and Armada are registered in the U.S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.

  • Page 2: Table Of Contents

    ONTENTS chapter 1 AKING A OOK AT THE OMPUTER Top Components................1-1 Left Side Components ..............1-3 Right Side Components ..............1-4 Rear Components................1-6 Bottom Components ................. 1-7 Status Indicator Lights..............1-8 chapter 2 SING THE EYBOARD Using the Pointing Device..............2-1 Identifying TouchPad Components ..........
  • Page 3 Easy Access Buttons............... 2-12 Adding Easy Access Buttons Schemes ........2-13 Changing Easy Access Buttons Schemes........2-14 Deleting Easy Access Buttons Schemes........2-14 Disabling and Enabling the Easy Access Buttons..... 2-15 Programming the External Keyboard Internet Buttons..... 2-15 chapter 3 SING ATTERY ACKS...
  • Page 4 Calibrating a Battery Pack.............. 4-12 Running a Calibration ..............4-13 Stopping a Calibration..............4-14 Using Power Preferences..............4-15 Setting Power Preferences in Windows 95 and Windows NT 4.0 ................ 4-16 Setting Power Preferences in Windows 98........ 4-18 Setting Power Preferences in Windows 2000 Professional..4-19 Turning Auto Insert Notification On or Off ......
  • Page 5 chapter 6 SING AN NTERNAL ODEM VAILABLE ON ELECT ODELS Connecting the Modem Cable............6-1 Setting up the Modem ..............6-2 Selecting Communication Software..........6-3 Configuring the Modem ..............6-5 Using Modem Commands and Dial Modifiers........ 6-6 Using the Modem While Traveling Internationally......6-7 Using a Country-Specific Modem Adapter.........
  • Page 6 chapter 8 ONNECTING XTERNAL EVICES Connecting an External Enhanced Keyboard ........8-1 Connecting an External Monitor ............8-1 Connecting a Television Monitor............. 8-2 Connecting a Mouse or Other External Pointing Device....8-3 Connecting a Serial Printer............... 8-3 Connecting a Parallel Printer............8-3 Connecting Infrared Equipment ............
  • Page 7 Obtaining Customized Update Information with Info Messenger................12-1 Obtaining Software Updates and Enhancements by Subscription ................12-1 Obtaining Software Updates from the Compaq Internet Site ... 12-2 Ordering Preinstalled Software..........12-2 Updating the System ROM............12-2 Reinstalling Software ..............12-4 Caring for the Computer..............
  • Page 8 User and Master Passwords Overview ........13-12 Establishing DriveLock Protection .......... 13-13 Changing the User or Master Password........13-14 Removing DriveLock Protection ..........13-15 Compaq Computer Security (Windows 2000 Professional)..13-16 Setting Port Security..............13-16 Setting Boot (Start-Up) Security..........13-16 Displaying or Entering System Information......13-17...
  • Page 9 15 OMPUTER ETUP AND IAGNOSTICS TILITIES Selecting Computer Setup or Compaq Diagnostics for Windows ................... 15-1 Using Computer Setup ..............15-2 Selecting from the File Menu ............ 15-3 Selecting from the Security Menu ..........15-3 Selecting from the Advanced Menu .......... 15-4 Using Compaq Diagnostics for Windows........

  • Page 10: Ook At The

    chapter AKING A OOK AT THE OMPUTER Top Components Top Components Component Function Power switch Slides to turn the computer on or off. While working in Windows, click StartÅShut Down to exit the operating system and turn off the computer. Standby/Suspend switch Initiates and exits Suspend.
  • Page 11 Top Components Continued Component Function Stereo speakers Built-in speakers for high-quality stereo sound and a multimedia sound system. Battery light Indicates the battery is charging when light is on. If the light is off, the battery is not charging. A blinking light indicates a low battery condition.

  • Page 12: Left Side Components

    Left Side Components Left Side Components Component Function Tilt foot Retractable feet on the rear base of the computer that open and lock into place in order to angle the keyboard to a more comfortable position. Battery bay Holds the primary battery pack. Taking a Look at the Computer 1-3...

  • Page 13: Right Side Components

    Right Side Components Right Side Components Component Function PC Card slots Slots that support Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept 16-bit PC Cards and 32-bit Cardbus Cards. Microphone jack Connects to an external microphone.
  • Page 14 Right Side Components Continued Component Function Infrared port Infrared signals for communicating with another computer. Links to another IrDA-compliant device for wireless communication. Composite TV-Out jack Connects a television to the computer. Tilt foot Retractable feet on the rear base of the computer that open and lock into place in order to angle the keyboard to a more comfortable position.

  • Page 15: Rear Components

    Rear Components Rear Components Component Function Power connector Connects to an AC adapter when the battery or charge battery are not operating. USB connector Allows connection to Universal Serial Bus (USB) devices, such as a keyboard or mouse, or to a camera for video conferencing.

  • Page 16: Bottom Components

    Bottom Components Bottom Components Component Function Modem compartment Provides access to the internal modem. The modem is available on select models and as an option for other models. Keyboard security screw Keeps the keyboard secured to the computer. Hard drive release latch Releases the hard drive.

  • Page 17: Status Indicator Lights

    Status Indicator Lights The five lights located above the keyboard indicate system operations and status. Status Indicator Lights Light Function Hard drive/CD/DVD drive Turns on when the hard drive or light indicator optional CD or DVD drive is accessed. Diskette drive light Turns on when the diskette drive is indicator accessed.

  • Page 18: Using The Keyboard

    chapter SING THE EYBOARD Using the Pointing Device The built-in TouchPad (TouchPad models) and the EasyPoint IV pointing stick (pointing stick models) function with any software that supports a Microsoft-compatible mouse. If you are using software that does not support a Microsoft- NOTE: compatible mouse, select Advanced Device Options in Computer Setup, then select the Disable Multiple Pointing Devices check...

  • Page 19: Navigating With The Touchpad

    Navigating with the TouchPad TouchPad Procedures Task Procedure Move the cursor Move your finger directionally across the TouchPad surface. Increase or decrease Increase or decrease finger speed across cursor speed the TouchPad surface. Adjust cursor speed using TouchPad Preferences. See Setting TouchPad Preferences for more information.

  • Page 20: Identifying Pointing-Stick Components

    Identifying Pointing-Stick Components EasyPoint IV pointing stick Right pointing-stick button Left pointing-stick button Scroll pointing-stick button Using the Keyboard 2-3...

  • Page 21: Navigating With The Pointing-Stick

    Navigating with the Pointing-Stick Pointing-Stick Procedures Task Procedure Move the cursor Directionally press the pointing stick. Increase or decrease Increase or decrease pressure on the cursor speed pointing stick. Adjust cursor speed using Pointing-Stick Preferences. See Setting Pointing-Stick Preferences for more information. Right-, left-, or center-click Press the right, left, or scroll pointing stick or double-click...

  • Page 22: Setting Pointing-Stick Preferences

    Setting Pointing-Stick Preferences EasyPoint IV pointing stick model To access settings common to any Microsoft-compatible mouse, such as mouse trails, cursor speed, double-click pace, and Windows 98 single-click mode, select StartÅSettingsÅControl PanelÅMouse. To access settings and instructions for using additional EasyPoint IV pointing stick features, such as scrolling, magnifying, and selecting an icon without tapping the pointing stick, select StartÅSettingsÅControl...

  • Page 23: Using Hotkeys

    Using Hotkeys Hotkeys are preset combinations of the plus a second key that activate frequently used system functions. The icons on the function keys , and represent these F4-F10 , Fn+T Fn+Esc functions. To use hotkeys on an external keyboard, which does not have key, press the key twice, then the second key Scroll Lock...

  • Page 24: Switching The Image

    Hotkeys Quick Reference Continued Task Hotkeys Initiate Quick Controls Fn+F6 Set a power conservation level Fn+F7 View battery status Fn+F8 Adjust panel contrast FN+F9 Adjust screen brightness Fn+F10 Display system information Fn+Esc Stretch text Fn+T Switching the Image In Windows 95 or Windows NT 4.0 toggle to switch the Fn+F4 image among the computer display, an external display, and...

  • Page 25: Initiating Quick Controls

    Initiating Quick Controls Quick Controls are security features that can disable the keyboard and pointing device and clear the screen. Before you can use Quick Controls, set a power-on password and enable Quick Control preferences. For instructions, refer to Chapter 13. To initiate Quick Controls, press Fn+F6.

  • Page 26: Adjusting Brightness

    Adjusting Brightness Press to adjust the brightness of the computer screen Fn+F10 with an on-screen slide button or with the arrow keys. Displaying System Information Press to display information about system hardware Fn+Esc components and software version numbers. The number beside System BIOS is the version number of NOTE: your system ROM.

  • Page 27: Using The Embedded Numeric Keypad

    Using the Embedded Numeric Keypad Toggling the Keypad On and Off To convert the embedded numeric keypad section of the computer keyboard to a numeric keypad, press Fn+Num Lk When the embedded numeric keypad is enabled, the characters upper-right on the keypad keys are active and the num lock light is on.

  • Page 28: Operating The Keypad Keys As Standard Keys

    Operating the Keypad Keys as Standard Keys To use the embedded numeric keypad keys as standard keyboard keys while the keypad is enabled: Press and hold to use the keys as you would when typing in lowercase. Press and hold to use the keys as you would when Fn+Shift typing in uppercase.

  • Page 29: Easy Access Buttons

    Easy Access Buttons Button Function Armada Information Page —Direct link to Compaq Armada mobile user information for quick answers to your computer questions. MyArmada—Internet start point. Connects to a personalized Web page filled with local weather, news, sports, and financial information.

  • Page 30: Adding Easy Access Buttons Schemes

    You do not have to be connected to your ISP to add, change, or delete schemes. You can also connect an external Compaq keyboard to the computer. When an external Compaq keyboard that has seven or eight Internet buttons is connected to your computer, the first four buttons on the external keyboard will automatically default to the Easy Access Buttons.

  • Page 31: Changing Easy Access Buttons Schemes

    Changing Easy Access Buttons Schemes To select a different scheme: 1. Double-click the Easy Access Buttons icon located on the Windows Taskbar. Click StartÅSettingsÅControl PanelÅdouble-click KeyboardÅclick the Easy Access Buttons tab. 2. In the Scheme drop-down list box, select the name of the scheme you want to make active.

  • Page 32: Disabling And Enabling The Easy Access Buttons

    2. Click Enable Easy Access Buttons. Programming the External Keyboard Internet Buttons If a Compaq external keyboard with seven or eight Internet buttons is connected to your computer, the first four Internet buttons automatically default to the Easy Access Buttons schemes.
  • Page 33 To change the Easy Access Buttons on the computer to match the first four button schemes on the External keyboard: 1. Double-click the Easy Access Button icon located on the Windows Taskbar. Click StartÅSettingsÅControl PanelÅdouble-click KeyboardÅclick the Easy Access Buttons tab. 2.

  • Page 34: Using Battery Packs

    There is a risk of fire and burns if the battery pack is not handled properly. Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Do not expose to temperatures higher than 60 C. Replace only with the Compaq spare designated for this product. Using Battery Packs 3-1...

  • Page 35: Using A New Battery Pack

    Batteries/battery packs and accumulators should not be disposed of with general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or other agents. Using a New Battery Pack Charge the battery pack in the computer’s battery bay, a DualBay,...

  • Page 36: Inserting And Removing The Primary Battery Pack

    The battery charge light is the right light on the front edge of NOTE: the computer. It turns on (solid) when a battery pack (in the battery bay, DualBay, or MultiBay) is charging. It turns off when fully charged. It blinks in a low-battery condition. When the battery charge light turns off, the battery packs are fully charged.

  • Page 37: Inserting The Primary Battery Pack

    Inserting the Primary Battery Pack CAUTION: If the battery pack you are about to remove is the only source of power to the computer, initiate Hibernation or connect the computer to external power before removing the battery. Insert a battery pack into the battery bay with the large label on the battery pack facing up and the battery contacts facing in.

  • Page 38: Storing A Battery Pack

    Storing a Battery Pack CAUTION: To prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time. If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery packs.

  • Page 39: Recycling Used Battery Packs

    To find out if the battery pack recycling program is available in your area, check the “Worldwide Telephone Numbers” in Appendix A. If a number for recycling is not listed for your area, contact your Compaq authorized dealer, reseller, or service provider. System Beeps...

  • Page 40: Beeps With A Blinking Power/Suspend Light

    Beeps with a Blinking Power/Suspend Light When the computer beeps while the Power/Suspend light is blinking, the computer has initiated Suspend. See Chapter 4 for more information on using Suspend. When the computer is in Suspend and a low battery NOTE: condition occurs, you cannot press the power button or suspend button to exit Suspend.

  • Page 41: Managing Power

    chapter ANAGING OWER Selecting a Power Source Task Recommended Power Source Work within installed Charged battery pack inserted into software applications the computer External power supplied through AC adapter Optional docking base Optional Automobile Power Adapter/Charger Optional Aircraft Power Adapter Charge a battery pack External power supplied through inserted in the computer...

  • Page 42: Using Suspend (Standby) And Hibernation

    Using Suspend (Standby) and Hibernation You will use the power switch , Suspend button , and the power/suspend light as you turn the computer on or off or place it in Suspend (Standby) or Hibernation. Suspend, called Standby in Windows 98 and Windows 2000 Professional, is an energy-saving feature that reduces power to system components that are not being used.
  • Page 43 If the computer will be disconnected from external power for more than two weeks—To extend the useful life of the battery pack, shut down the computer, then remove the battery pack and store it in a cool, dry place. If you plan to resume within two weeks—Initiating Hibernation clears the screen, saves your work to the hard drive, and uses less power than Suspend (Standby).
  • Page 44 Using Standby (Suspend) and Hibernation Continued Task Procedure Result Exit Press suspend Power/suspend* light turns on. Suspend* button.** System beeps once. Your work returns to the screen. Slide power switch. Initiate Press Fn + suspend Power/suspend* light turns off. Hibernation button.

  • Page 45: Managing Low-Battery Conditions

    Managing Low-Battery Conditions Identifying Low-Battery Conditions When a battery pack that is the only source of power available to the computer reaches a low-battery condition The system beeps five times. The battery light blinks. If the low-battery condition is not resolved, the computer will enter a critical low-battery condition.

  • Page 46: Resolving Low-Battery Conditions

    Resolving Low-Battery Conditions If external power is available, do one of the following— Connect the computer to an electrical outlet with the AC adapter. Dock the computer in a docking base that is connected to external power. Plug an optional Automobile Power Adapter/Charger into the power connector on the computer and into a vehicle cigarette lighter receptacle.

  • Page 47: Charging A Battery Pack

    Charging a Battery Pack A battery pack can be recharged wherever external power is available. These locations include the computer battery bay, DualBay, MultiBay, an optional Battery Charger, and the docking base. Charging may be delayed if a battery pack is new, has not NOTE: been used for 2 weeks or more, or is much warmer or cooler than a comfortable room temperature.

  • Page 48: Monitoring The Charge In A Battery Pack

    To access the Battery Status tab, press the hotkeys or select Fn+F8 StartÅSettingsÅControl PanelÅpower icon (named Power, Power Management, or Compaq Power, depending on your operating system)ÅBattery Status tab. To display the location of a listed battery, select the corresponding battery icon.

  • Page 49: Displaying Power Source And Battery Power Status In Windows 2000 Professional

    Displaying Power Source and Battery Power Status in Windows 2000 Professional To display the current power source and remaining power of each of the battery packs in the system in Windows 2000 Professional, use one of the following methods: Press the hotkeys, then click the Power Meter tab.
  • Page 50 Open Power Meter, then Press Enter. In Windows NT 4.0— Task Procedure View the total battery power Rest the cursor over the icon. remaining in the system. Open the Compaq Power Double-click or right-click the icon. Properties window. 4-10 Managing Power...

  • Page 51: Using The Power Or Power Meter Tab

    Using the Power or Power Meter Tab The Power Meter tab, called the Power tab in Windows 95, is available in Windows 95, Windows 98, and Windows 2000 Professional. To access the tab In Windows 95 select StartÅSettingsÅ Control PanelÅPowerÅPower tab. In Windows 98 select StartÅSettingsÅ...

  • Page 52: Calibrating A Battery Pack

    Calibrating a Battery Pack Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. A battery pack cannot be calibrated unless the utility reports that it needs calibration.

  • Page 53: Running A Calibration

    In Windows 98 select StartÅSettingsÅControl PanelÅPower ManagementÅBattery Calibration tab. In Windows NT 4.0 select StartÅSettingsÅControl PanelÅCompaq PowerÅBattery Calibration tab. 3. View the calibration reports in the Status column. The battery numbers in the Battery column correspond to the following locations:...

  • Page 54: Stopping A Calibration

    Then connect the computer to external power with the AC adapter or dock the computer in a docking base that is connected to external power. 2. To access the Compaq Power tab select StartÅSettingsÅControl PanelÅ Power Options iconÅCompaq Power tab. Click the Calibrate button for the battery pack you want to calibrate.

  • Page 55: Using Power Preferences

    Using Power Preferences You can increase, decrease, and allocate the power used by the computer by setting power preferences. Increasing power increases performance, while decreasing power conserves energy and extends the running time from a battery pack. By decreasing power to unused components and functions, you can allocate more power to the components and functions that you are using.

  • Page 56: Setting Power Preferences In Windows 95 And Windows Nt 4.0

    Refer to the following table for procedures on setting power preferences. Preference Procedure from Control Panel Select a preset level of power Select Power (or Compaq Power)Å use that applies whenever the Battery Conservation Settings tab, computer is running on a then select a conservation level: battery pack.
  • Page 57 Preference Procedure from Control Panel Set computer to initiate Select Power (or Compaq Power)Å Hibernation rather than Hibernation tab, then select Standby Suspend. in the Timeout drop-down list. In Windows 95, turn off power Select Power (or Compaq Power)Å to an optional PC Card modem...

  • Page 58: Setting Power Preferences In Windows 98

    Brightness drop-down list. If you are accustomed to running Windows 95 or Windows NT 4.0 on a Compaq portable computer—You will find most of the power preference options you formerly accessed in Power Properties window in the Windows 98 Power Management Properties window.

  • Page 59: Setting Power Preferences In Windows 2000 Professional

    Setting Power Preferences in Windows 2000 Professional You can increase, decrease, and allocate computer power by setting power preferences. Battery Conservation Level—To select a preset or set a custom battery conservation level, use one of the following methods: Press the hotkeys.

  • Page 60: Turning Auto Insert Notification On Or Off

    Control PanelÅSystemÅDevice ManagerÅCDROMÅ Properties. Clear the Auto insert notification check box. In Windows NT 4.0 select StartÅSettingsÅControl PanelÅCompaq PowerÅBattery Conservation Settings tab. Clear the Auto insert notification check box. To turn on Auto insert notification, access the Auto insert notification check box as instructed above, then select the check box.

  • Page 61: Changing Performance Modes

    Windows NT 4.0. In Windows 95 or Windows NT 4.0 only— Custom processor speed settings can be set by selecting StartÅSettingsÅ Control PanelÅPower or Compaq PowerÅBattery Conservation Settings tabÅCustom. The Custom processor speed applies any time the computer is running on battery power.
  • Page 62 Setting SpeedStep Preferences Preference Procedure Assign a performance mode that Select a performance mode from applies any time the computer is the drop-down list under Running on running on battery power. Batteries, then select OK. Assign a performance mode that Select a performance mode from applies any time the computer is the drop-down list under Plugged In,...
  • Page 63 Setting SpeedStep Preferences Continued Preference Procedure Enable all settings in the main Select the Advanced button, then: SpeedStep window. clear the checkbox for Disable Intel SpeedStep Technology Control. Select OK in the Advanced window. Select OK or Apply in the main SpeedStep window.

  • Page 64: Using The Speedstep Icon

    Using the SpeedStep Icon The SpeedStep icon displays in the system tray by default and changes to indicate whether the computer is running in Maximum Performance or Battery Optimized mode. The icon can also be used for the following tasks: SpeedStep Icon Tasks Task Procedure...

  • Page 65: Conserving Battery Power In Windows 95

    Conserving Battery Power in Windows 95 Select StartÅSettingsÅControl PanelÅPower. Then: On the Battery Conservation Settings tab, select the High battery conservation level or select the Custom battery conservation level, then enter even lower settings. On the Disk Drives tab, set a low When Powered By Batteries timeout for the disk drive.

  • Page 66: Conserving Battery Power In Windows 2000 Professional

    Custom battery conservation level, then enter even lower settings. Conserving Battery Power in Windows NT 4.0 Select the Start buttonÅSettingsÅControl PanelÅCompaq PowerÅBattery Conservation Settings tab. Then: Select the High battery conservation level Select the Custom battery conservation level, then enter even lower settings.

  • Page 67: Orking With Removable Rives And

    chapter ORKING WITH EMOVABLE RIVES AND EVICE Bay Configuration The three computer bays support standard as well as optional devices. Some devices can be hot plugged, while others must be inserted after the computer has been turned off. The following table is a list of devices supported in all bays, as well as the computer power state required before inserting the device (see Chapter 1 for bay locations):...

  • Page 68: Caring For Removable Drives

    Caring for Removable Drives Removable drives such as the hard drive, CD or DVD drive, diskette drive, and LS-120 drive are fragile computer components that must be handled with care. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

  • Page 69: Changing The Startup Sequence With Multiboot

    Changing the Startup Sequence with MultiBoot If more than one drive is in the system, the computer selects the drive to start from by searching for (1) a bootable CD or DVD; (2) a bootable diskette; and (3) a bootable hard drive. The computer can start from: A bootable hard drive in the computer or diskette drive.

  • Page 70: Selecting Diskettes

    Selecting Diskettes The diskette drive, which is housed in the computer DualBay, reads and writes information onto a 3.5-inch/8.89-cm diskette. The MultiBay also accommodates an optional LS-120 drive. Each drive accepts the following diskettes: Type of Drive Diskettes Accepted Diskette Drive 1.44-MB high-density (HD) 720-Kbyte double-density (DD) 1.2-MB Japanese format...

  • Page 71: Removing A Dualbay Device

    Removing a DualBay Device 1. Turn off the computer, if desired. 2. Press the DualBay release lever to release the device. 3. Remove the device. Second Battery Pack The computer is designed to use up to three battery packs: the primary battery pack is in the computer, the secondary battery pack in the DualBay, and the third battery pack is in the MultiBay.

  • Page 72: Multibay Devices

    MultiBay Devices The MultiBay supports a CD drive, DVD drive, LS-120 drive, second hard drive, or a third battery pack. CAUTION: Some but not all MultiBay devices can be hot plugged. Refer to "Bay Configuration" in this chapter to determine if the computer must be on or off before inserting or removing MultiBay devices.

  • Page 73: Removing A Multibay Device

    Removing a MultiBay Device 1. If your device is not hot-pluggable, turn off the computer. 2. Press the MultiBay release lever to release the device. When removing a second hard drive, first remove IMPORTANT: the adapter from the MultiBay, then remove the hard drive from the adapter.

  • Page 74: Using The Cd Or Dvd Drive

    Using the CD or DVD Drive Inserting a CD or DVD 1. Turn on the computer. 2. Press the eject button on the bezel of the CD or DVD drive to release the loading tray. 3. Slowly pull out the loading tray until it is fully extended. 4.

  • Page 75: Manually Ejecting A Cd Or Dvd

    Manually Ejecting a CD or DVD If a CD or DVD becomes lodged in the CD or DVD drive, remove it by using the following steps: 1. Insert a paper clip or similar thin metal rod into the manual release hole on the front bezel of the CD or DVD drive. Press firmly.

  • Page 76: Sing An Nternal

    chapter SING AN NTERNAL ODEM VAILABLE ON ELECT ODELS Connecting the Modem Cable To connect the modem to a standard telephone wall jack: WARNING: To reduce the risk of electrical shock, always ensure that the modem line is disconnected from the telephone network when opening the equipment’s enclosure.

  • Page 77: Setting Up The Modem

    2. Plug the opposite end of the cable into a standard telephone wall jack. Wall jacks for digital PBX systems may resemble IMPORTANT: standard telephone jacks but are not compatible with analog devices such as modems. Be sure the modem cable is connected to a regular analog phone line.

  • Page 78: Selecting Communication Software

    Loading a Lotus Script File The Lotus Notes and Lotus cc:Mail script files provided by Compaq support all versions of Lotus Notes and Lotus cc:Mail, but loading procedures vary among Lotus applications. Using an Internal Modem (Available on Select Models) 6-3...
  • Page 79 7. Select the COMx Options button. 8. From the Modem Type list in the Additional Setup dialog box, select Compaq 56K (V.90) Mini PCI Card. 9. Make sure that Hardware Flow Control is selected and the following options are set: Maximum port speed—115200.

  • Page 80: Configuring The Modem

    2. Copy the ms56kcom.scr file in the Scripts folder to the C:\Windows\MS-Mail\MSRMT\GLB folder. 3. Open the MS-Mail Remote application. 4. Select MailÅCommunicationsÅScript menu. 5. From the modem list, select Compaq 56K (V.90) Mini PCI Card. 6. In the Communication boxes, make sure the following options are set: Baud rate—57600.

  • Page 81: Using Modem Commands And Dial Modifiers

    If you prefer to configure the modem using AT commands, select StartÅProgramsÅAccessoriesÅHyperTerminal. Command sets for all modem models are available at the Compaq Web site at http://www.compaq.com and on the Armada Reference Library & Quick Restore CD included with the computer. The command sets list and describe AT commands, Status registers, and result codes.

  • Page 82: Using The Modem While Traveling Internationally

    To obtain the country-specific adapters required for your itinerary, refer to Appendix A to contact a Compaq-authorized dealer, reseller, or service provider. To connect the modem using a country-specific modem adapter: 1. Plug the end of the modem cable with the EMI suppression...

  • Page 83: Selecting A Country-Specific Modem Configuration

    Or, for the most up-to-date information, refer to the Compaq Internet Web site at www.compaq.com. The internal modem supports a subset of the countries that NOTE: are listed under the Dialing Properties.

  • Page 84: Travel Connection Checklist

    Travel Connection Checklist If you experience connection problems while using the modem outside your home country, the following suggestions may help. Check the telephone line type—the modem requires an analog, not a digital, telephone line. A telephone line described as a data line, fax machine line, modem line, or standard telephone line, is probably an analog line.

  • Page 85: Uninstalling Modem Drivers: (Windows 95 Or Windows 98)

    1. Select the Next button in the dialog box, then continue to select the Next button on succeeding screens until you are prompted to enter a driver location. 2. At the driver location prompt, type the path to the Compaq 56K (V.90) Mini PCI drivers: C:\Program Files\Compaq\CPQLANModem\Modem\Win9x 3.

  • Page 86: Uninstalling Modem Drivers: (Windows Nt 4.0)

    To uninstall modem drivers— 1. Select StartÅSettingsÅControl Panel, then double-click Add/Remove Programs and select the Install/Uninstall tab. 2. Select Compaq 56K (V.90) Mini PCI from the list of programs. 3. Select the Add/Remove button. 4. Select Yes to confirm the removal.

  • Page 87: Connecting To Aocal Locaocall Aocalreaocal Network ( Aocalvaocalilaocalble On Select Models )

    chapter ONNECTING TO A OCAL ETWORK AVAILABLE ON SELECT MODELS A network computer model includes An internal modem/NIC (network interface card) combination card Has an RJ-45 jack on the right side Supports network speeds up to 10 Mbps when connected to a 10BaseTX network. 100 Mbps when connected to a 100BaseTX network.

  • Page 88: Turning A Lan Connection On And Off

    Second, uninstall the currently loaded LAN drivers. Third, install or restore the LAN drivers. Fourth, install or restore the modem drivers. After completing the installation or restoration, Compaq recommends that you confirm the network protocol. 7-2 Connecting to a Local Area Network (available on select models)

  • Page 89: Uninstalling Modem And Lan Drivers: (Windows 95 Or Windows 98)

    To uninstall modem drivers— 1. Select StartÅSettingsÅControl Panel, then double-click Add/Remove Programs and select the Install/Uninstall tab. 2. Select Compaq 56K (V.90) Mini PCI from the list of programs. 3. Select the Add/Remove button. 4. Select Yes to confirm the removal.

  • Page 90: Confirming The Network Protocol (Windows 95 Or Windows 98)

    1. Select the Next button in the dialog box, then continue to select the Next button on succeeding screens until you are prompted to enter a driver location. 2. At the driver location prompt, type the path to the Compaq 56K (V.90) Mini PCI drivers: C:\Program Files\Compaq\CPQLANModem\Modem\Win9x 3.

  • Page 91: Reinstalling Or Updating Drivers (Windows Nt 4.0)

    (Windows NT 4.0) To uninstall modem drivers— 1. Select StartÅSettingsÅControl Panel, then double-click Add/Remove Programs. 2. Select Compaq 56K (V.90) Mini PCI from the list of programs. 3. Select the Add/Remove button. 4. Select Yes to confirm the removal. 5. If you are prompted to restart the computer, select No.

  • Page 92: Reinstalling Windows Nt Networking: (Windows Nt 4.0)

    Networking, select StartÅ SettingsÅControl Panel, then double- click Network. If you are not prompted to install Windows NT Networking— Go to “Reinstalling LAN Drivers: Compaq 56K (V.90) MiniPCI Modem (Windows NT 4.0)” next in this section. If you are prompted to install Windows NT Networking—...
  • Page 93 2. Select the Adapters tabÅAdd buttonÅHave Disk button. 3. When prompted for the path to the Intel PRO/100+ Mini PCI drivers, type the following, then select OK. C:\Program Files\Compaq\CPQLANModem\Network 4. Select Intel PRO AdapterÅOK. 5. Select the properties for your LAN environment, then select OK.

  • Page 94: Connecting External Devices

    chapter ONNECTING XTERNAL EVICES Connecting an External Enhanced Keyboard To connect an external enhanced keyboard to the computer, connect the keyboard cable to the keyboard/mouse connector on the computer. Connecting an External Monitor CAUTION: To prevent damage to the computer, turn off the monitor before connecting it to the computer or disconnecting it from the computer.

  • Page 95: Connecting A Television Monitor

    Connecting a Television Monitor CAUTION: To prevent damage to the computer display, do not place a television monitor or any other object on top of the computer when the computer is closed. A Composite TV-Out is provided that allows you to switch your screen output from the computer display (panel and/or monitor) to a television monitor.

  • Page 96: Connecting A Mouse Or Other External Pointing Device

    Connecting a Mouse or Other External Pointing Device A PS/2-compatible mouse or external TouchPad can be connected to the computer. To connect an external pointing device, insert the pointing device cable into the keyboard/mouse connector. External pointing devices need software device drivers to operate. The necessary drivers should be provided by the manufacturer or may be preinstalled with Microsoft Windows.

  • Page 97: Connecting Infrared Equipment

    Connecting Infrared Equipment Infrared-equipped computers are IrDA-compliant. Infrared NOTE: performance may vary depending on peripherals, distance between infrared devices, and applications used. The infrared port is available only on specific models. The infrared port allows wireless communication between your computer and other infrared-equipped devices. Operating system support for infrared communication is currently available with Microsoft Windows 95, Windows 98, and Windows 2000 Professional but not for Windows NT 4.0.

  • Page 98: Configuring The Infrared Port

    Configuring the Infrared Port As you set up your infrared software, the following information may be helpful. The infrared port default settings are: Port, COM3; address, 3; Interrupt Request (IRQ), 3. If you use Direct Cable Connection and the utility asks you to choose a port for the infrared connection, you can select Serial Cable on COM5 or, if the computer is running a preinstalled Windows 95, Windows 98, or Windows 2000 Professional...

  • Page 99: Connecting Usb Peripherals

    USB support, such as Windows 95, Windows 98, or Windows 2000 preinstalled by Compaq. Later versions of the Windows operating systems will add functionality that may allow you to attach any...

  • Page 100: Using Pc Cards

    Inserting a PC Card 1. If you are running Windows NT 4.0 but not CardWare 5.0 provided by Compaq, turn off the computer. If you are running Windows 95, Windows 98, or Windows 2000 Professional, you do not need to turn off the computer or initiate Suspend before inserting a PC Card.
  • Page 101 2. With the label side up, insert the 68-pin connector side of the PC Card into the PC Card slot, pushing gently until firmly seated. CAUTION: To prevent damage to the connectors, use minimal pressure when inserting a PC Card into a PC Card slot. If you are running Windows 95, Windows 98, or Windows 2000 Professional and your computer is on, the computer automatically configures a plug and play card and most other PC Cards.

  • Page 102: Removing A Pc Card

    Removing a PC Card 1. If you are running Windows 95, Windows 98, or Windows 2000 Professional, you must stop the PC Card before removing it (see “Stopping a PC Card” later in this chapter). You do not need to turn the computer off or initiate Suspend. If you are running Windows NT 4.0, you must close Windows NT 4.0 and turn off the computer.

  • Page 103: Pc Card Device Drivers

    Card and Socket Services, even if prompted to do so. CAUTION: Compaq has tested the PC Card software preinstalled on the computer. If you install Card and Socket Services or enablers provided by other vendors over software preinstalled on the computer, the computer may no longer work properly with all of your PC Cards.

  • Page 104: Managing Pc Card Power

    Managing PC Card Power PC Cards are powered accessories in a small form factor. When PC Cards are installed in your computer, they draw power from the system even when they are not in use. If you are running Windows 95, remove PC Cards when they are not in use to conserve power, or turn off power to the PC Card slots through Power Properties (click StartÅSettingsÅControl PanelÅdouble-click PowerÅPower Properties).

  • Page 105: Using Audio Features

    chapter SING UDIO EATURES Identifying the Audio Components The computer provides the following internal and external audio capabilities: Audio Components Component Function Stereo speakers Built-in speakers that provide high- quality stereo and multimedia sound. They also support external audio input devices such as a CD player, tape deck, or stereo tuner connected to the computer.

  • Page 106: Using Internal And External Microphones

    Audio Components Continued Component Function Volume button (down) Decreases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo speaker/headphone jack on the computer. Volume button (up) Increases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo speaker/headphone jack on the computer.

  • Page 107: Using Internal And External Speakers/Headphones

    Using Internal and External Speakers/Headphones External speakers: Provide more separation for the left and right audio channels. Produce more volume with amplified speakers. Produce higher quality sound. CAUTION: Use only a 3.5-mm stereo plug in the stereo speaker/headphone jack. A mono plug can result in damage to the computer.

  • Page 108: Speaker Ports

    The volume control on the computer overrides all other volume controls in the software. That is, the volume from the integrated stereo speakers, external speakers, or headphones will never be louder than the sound level selected using the computer volume control.

  • Page 109: Upgrading The Computer

    Installation is performed easily by lifting the computer keyboard and inserting the memory expansion board. To order a memory expansion board, contact your Compaq authorized reseller. Refer to the instruction card that comes with the option kit for installation procedures.

  • Page 110: Obtaining An Optional Memory Expansion Board

    Obtaining an Optional Memory Expansion Board For a list of the memory expansion boards available for the computer, refer to Compaq Worldwide Telephone Numbers for the nearest Compaq authorized dealer, reseller, or service provider. The computer only supports SDRAM (synchronous IMPORTANT: DRAM) memory expansion boards.
  • Page 111 5. Insert the memory expansion board into the empty memory expansion slot at a 45-degree angle. Then slide it gently into place until it is seated while tilted. A memory expansion board is asymmetrically keyed NOTE: (notched) to ensure correct positioning. 6.

  • Page 112: Removing A Memory Expansion Board

    Removing a Memory Expansion Board 1. Shut down and turn off the computer. Disconnect any external cables. 2. Remove the security screw from the bottom of the computer. 3. Release the keyboard by successively inserting a paper clip or similar instrument into the four keyboard releases . WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
  • Page 113 5. Pull away the retention clips on each side of the memory expansion board to release it. The memory expansion board tilts toward you. 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle. 7.

  • Page 114: Upgrading The Hard Drive

    Upgrading the Hard Drive Depending on your computer model, the primary hard drive can be upgraded to a larger capacity. Contact your Compaq authorized dealer, reseller, or service provider for the optional hard drives available for your computer. Removing and Inserting the Primary Hard Drive 1.

  • Page 115: Maintenance & Travel Guidelines

    Updating the System Obtaining Customized Update Information with Info Messenger You can set up a customized search of the Compaq Internet site for new information about the software, firmware, and hardware in your system by registering with Compaq Info Messenger.

  • Page 116: Obtaining Software Updates From The Compaq Internet Site

    Obtaining Software Updates from the Compaq Internet Site You can obtain all Compaq system software and firmware, with download and installation instructions, from the Compaq Internet site at http://www.compaq.com. Most software is packaged in a compressed file called a NOTE: SoftPaq.
  • Page 117 To order a system ROM, refer to “Worldwide Telephone Numbers” in Appendix A to contact a Compaq authorized dealer, reseller, or service provider. To download a system ROM from the Compaq Internet site: 1. Obtain a formatted 1.44-megabyte diskette. 2. Go to the Downloadables area at http://www.compaq.com.

  • Page 118: Reinstalling Software

    Reinstalling Software The Quick Restore package included with the computer contains the software preinstalled in the computer and instructions for restoring it. CAUTION: To prevent file corruption and ensure that the correct drivers install: Before you begin to reinstall system software, ensure that The computer is plugged into an electrical outlet with the AC adapter.

  • Page 119: Preparing The Computer For Shipping Or Travel

    Preparing the Computer for Shipping or Travel 1. Back up your information. 2. Remove all CDs, DVDs, diskettes, or PC Cards. 3. Shut down the computer. 4. If the computer will be disconnected from external power source for more than two weeks, remove all battery packs and store them in a cool, dry place.
  • Page 120 Consult with a Compaq authorized dealer, reseller, or service provider about power cord and adapter requirements for each location in which you plan to use the computer.

  • Page 121: Security Features

    chapter ECURITY EATURES Types of Security Security features protect your computer and the information stored on it from unauthorized access. The power-on password prevents unauthorized use of the computer when it is turned on, restarted, or resumed from Suspend or Hibernation. The administrator password (Windows 2000 Professional only) protects your BIOS from unauthorized access.

  • Page 122: Using The Cable Lock

    3. Insert the lock into the security slot on the computer. 4. Lock with the key. The cable lock can be purchased from Kensington NOTE: Microware Limited or from Compaq authorized dealers, resellers, and service providers worldwide. 13-2 Security Features...

  • Page 123: Using The Power-On Password

    Suspend, Hibernation, or QuickLock/QuickBlank. CAUTION: You cannot use the computer if you forget your power-on password. Therefore Compaq recommends that you record your password and put it in a safe place. 1. Select StartÅSettingsÅControl PanelÅ PasswordsÅSecurity tab.

  • Page 124: Establishing The Power-On Password In Windows 2000 Professional

    1. Select StartÅSettingsÅControl Panel, double click the Passwords icon and click the Set button under Power-On Password. Right-click the Compaq Computer Security icon on the system tray, click Password Properties and click the Set button under Power-On Password. 2. Enter your new password twice, then click OK.

  • Page 125: Changing The Power-On Password

    Changing the Power-On Password Once your power-on password has been established, you can change it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer.

  • Page 126: Deleting The Power-On Password

    Therefore, Compaq recommends that you record your password and put it in a safe place. If you forget your power-on password, the computer must be disassembled and the memory cleared. Contact your Compaq authorized dealer, reseller, or service provider for assistance. 13-6 Security Features...

  • Page 127: Establishing The Administrator Password (Windows 2000 Professional)

    1. Select StartÅSettingsÅControl Panel, double click the Passwords icon and click the Set button under Administrator Password. Right-click the Compaq Computer Security icon on the system tray, click Password Properties and click the Set button under Administrator Password. 2. Enter your new password twice, then click OK.

  • Page 128: Enabling Quick Controls

    Enabling Quick Controls Windows 2000 Professional does not have this feature. NOTE: Quick Controls establish security measures on your computer when it is on but not in use. After setting the power-on password in Passwords Properties, the following Quick Controls can be enabled or disabled: To enable the Quick Controls: 1.

  • Page 129: Entering The Setup Password

    Setup passwords can also be used by the network administrator to protect and access the configuration of computers in a network. After you establish the setup password, you must enter it NOTE: each time you want to change the computer configuration. CAUTION: You cannot change the computer configuration if you forget your setup password.

  • Page 130: Changing The Setup Password

    Changing the Setup Password Once your setup password has been established, you can change it using your computer keyboard only after restarting the computer. CAUTION: You cannot change the computer configuration if you forget your setup password. Record the password and put it in a safe place.

  • Page 131: Enabling And Disabling Devices

    3. Enter your current password, followed by the appropriate syntax for your computer keyboard. For example, if you have a Belgian keyboard, you will type the following: current password= Type carefully. For security reasons, the IMPORTANT: characters you type do not appear on the screen. 4.

  • Page 132: User And Master Passwords Overview

    In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password. If you forget your user or master password, contact Compaq NOTE: customer support for further instructions before proceeding.

  • Page 133: Establishing Drivelock Protection

    Establishing DriveLock Protection CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.

  • Page 134: Changing The User Or Master Password

    14. Exit Computer Setup. Select FileÅSave changes and exit and press Enter. When prompted to confirm your choice, press F10. The changes will take place when Computer Setup has been exited normally. You will be prompted to enter your user password the next time you boot your computer using that hard drive.

  • Page 135: Removing Drivelock Protection

    Removing DriveLock Protection CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.

  • Page 136: Compaq Computer Security (Windows 2000 Professional)

    Compaq Computer Security (Windows 2000 Professional) The Windows 2000 Professional Control Panel includes a Compaq Computer Security icon that allows you to control port security and boot security. Setting Port Security To disable the serial, infrared, parallel, or USB port: Click StartÅSettingsÅControl Panel, double-click the Compaq...

  • Page 137: Displaying Or Entering System Information

    Displaying or Entering System Information Displaying System Information—The following information can be displayed using the Compaq Computer Security icon in the system tray: Computer serial number, asset tag, and ownership tag Battery pack serial number and asset tag Processor serial number...

  • Page 138: Intelligent Manageability

    PC management software providers. Configuration Management—optimizes computer performance by providing the latest drivers, utilities, and software, which are available on CD and the Compaq Web site at www.compaq.com. All Intelligent Manageability features are available on your computer. The features work any time, whether on the road or connected to a network.

  • Page 139: Asset Management

    Asset Management Asset Control enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. This information can be used to assist in tracking and maintaining the computer and its components. It provides the following information: Inventory information—A network administrator can...

  • Page 140: Fault Management

    Fault Management The Fault Management utilities minimize downtime and data loss by monitoring system performance and generating the following alerts: Hard drive alert—warns you up to 72 hours in advance of impending hard drive problems and can automatically start optional backup software. System temperature alert—reports overheating.

  • Page 141: Security Management

    Compaq provides you with support software to optimize the performance of your computer. This support software is distributed monthly on a CD which can be ordered from Compaq. Support software can also be downloaded from the Compaq Web site at www.compaq.com/support/files.

  • Page 142: Computer Setup And Diagnostics Utilities

    It includes custom settings that are not available in Windows. Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within your Windows operating system.

  • Page 143: Using Computer Setup

    Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. 1. Turn on or restart the computer. When the blinking cursor appears upper-right on the screen, press To change the language, press To view navigation information, press...

  • Page 144: Selecting From The File Menu

    Selecting from the File Menu Begin here To do this View identification information System information about the computer, a docking base, and battery packs. View specification information about the processor, memory and cache size, and system ROM. Save to floppy Save system configuration to a formatted 720K or larger diskette.

  • Page 145: Selecting From The Advanced Menu

    Selecting from the Advanced Menu Continued Begin here To do this Password options* Enable/disable QuickLock NOTE: Password options is QuickLock on Suspend selectable only when a QuickBlank power-on password is set. Lock keyboard and mouse at power-on NOTE: To enable QuickLock on Suspend or QuickBlank, you must first enable QuickLock.
  • Page 146 Selecting from the Advanced Menu Continued Begin here To do this Enable/disable the embedded Device Options numeric keypad at startup. Enable multiple standard pointing devices at startup, or disable this feature so the computer supports only a single (usually non-standard) pointing device at startup.

  • Page 147: Using Compaq Diagnostics For Windows

    Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows, a scan of all system components appears on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics for Windows by selecting Level on the menu bar.
  • Page 148 Error tab—Lists all errors found on the computer with their error codes. 8. To save Test information—Select the Save button on the Log tab. Error reports—Select the Save button on the Error tab. 9. To close Compaq Diagnostics for Windows, select FileÅExit. Computer Setup and Diagnostics Utilities 15-7...

  • Page 149: Troubleshooting

    chapter ROUBLESHOOTING Troubleshooting Checklist If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: Is the computer connected to an external power source or does it have a fully charged battery pack installed? Is the computer turned on and is the power light on? Are all cables connected properly and securely? Did the diskette drive contain a nonbootable diskette when...
  • Page 150 You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized service provider or the Customer Support Center. Solving Basic Problems...
  • Page 151 Cannot record any The microphone has Launch the Microsoft sound. The no volume because Volume Control applet. microphone does the Mute Volume Select Options not work. option is enabled Properties. Under Show under the Microsoft the Following Volume Volume Control Controls, select applet.
  • Page 152 Solving Audio Problems Continued Problem Possible Cause Solution No volume and no Either the Mute All or Launch the Microsoft sound can be heard. the Mute Volume Volume Control applet. You have verified option is enabled Under each of the that your speaker under the Microsoft controls look at the Mute...
  • Page 153 Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the Check to see if you are does not work wrong type of using a monophonic microphone or electret condenser microphone plug microphone with a for the computer. 3.5-mm plug.
  • Page 154 Possible Cause Solution Need sound drivers Unit not shipped with Obtain drivers from the for Windows NT Windows NT. Compaq website at www.compaq.com. Volume is too low or Volume and/or mixing Check the volume and too loud controls are set mixer controls in Control Panel à...

  • Page 155: Solving Battery Problems

    Solving Battery Problems Problem Possible Cause Solution Computer is The computer has Save your information, beeping and battery entered a low battery exit all applications, and charge light is condition. turn off the computer. blinking If available, immediately connect the computer to an external power source.
  • Page 156 Solving Battery Problems Continued Problem Possible Cause Solution Battery pack will not Battery pack was Allow time for the battery fast charge exposed to tempera- pack to return to room ture extremes. temperature. Battery pack has Replace the battery exceeded its useful pack.
  • Page 157 Solving CD Drive Problems Problem Possible Cause Solution CD drive cannot The CD is not Eject the CD, reseat it, read a compact disc properly seated in and close the tray. the drive. The CD has been Eject the CD, turn it over, loaded upside down.
  • Page 158 Solving DVD Drive Problems Problem Possible Cause Solution Certain files on a The MediaPlayer Use the DVD Player to DVD disc will not does not initiate the play all content. This is play using the authentication the correct way to view MediaPlayer process necessary for all DVD files.
  • Page 159 Solving DVD Problems Continued Problem Possible Cause Solution A DVD disk inserted The on-screen Use the in the DVD drive will navigation buttons up/down/left/right/enter not play are misaligned with buttons in the Navigator the actual “hot spots” Control to make for selecting these selections in this title.
  • Page 160 Solving Diskette and SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Diskette drive light The diskette is Remove the diskette and stays on inserted incorrectly. reinsert. The diskette is In Windows 95, Windows damaged. 98, and Windows 2000 Professional, run Scan Disk.
  • Page 161 Solving Diskette and SuperDisk LS-120 Drive Problems Continued Problem Possible Cause Solution Diskette drive cannot Diskette is not 1. Double-click on My read a diskette formatted or is Computer. formatted 2. Click on 3.5-inch incorrectly. diskette. 3. Click File à Format. 4.
  • Page 162 Windows NT, go to the system prompt and type chkdsk. Your computer will automatically scan for errors. Reformat the hard drive. Contact your Compaq authorized dealer, reseller, or service provider or the Compaq Customer Support Center for assistance. 16-14 Troubleshooting...

  • Page 163: Solving Hardware Installation Problems

    Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices The system did not Check the documentation are not working automatically that came with the new properly configure the new device to determine device. whether any device drivers need to be installed and, if necessary, install the correct device drivers.

  • Page 164: Solving Infrared Problems

    Solving Infrared Problems Problem Possible Cause Solution Cannot The required software Install the required communicate with is not running on both software on the second another computer computers. computer, start the second device, and start the program on both computers. One computer does Ensure that not have an IrDA-...
  • Page 165 Solving Infrared Problems Continued Problem Possible Cause Solution Cannot transmit Direct sunlight, Remove the interfering data fluorescent light, or light source(s). flashing incandescent light is close to the infrared connection. There is interference Keep remote control from other wireless devices such as wireless devices.
  • Page 166 Modem to see the device status and a list of problems. If these are correct, call AOL for support of their product. Unable to set up the Compaq does not Contact Microsoft ISP Microsoft support third party ISP Network (MSN) for Network (MSN), or such as MSN.

  • Page 167: Solving Keyboard Problems

    Solving Keyboard Problems Problem Possible Cause Solution Embedded numeric Num Lock function is Press Fn+Num Lk to keypad on the off. enable the embedded computer keyboard numeric keypad. is disabled Screen is on and You initiated Enter your power-on keyboard is locked QuickLock.
  • Page 168 Make sure the hub or switch is either 10BaseT or 100BaseTX and is turned on and fully functional. Check with your local Compaq authorized service provider for an updated BIOS. 16-20 Troubleshooting...

  • Page 169: Solving Memory Problems

    Solving Memory Problems Problem Possible Cause Solution Memory counting Memory board is Ensure that the memory during Power-On installed incorrectly. board is installed Self-Test (POST) is correctly. incorrect Insufficient memory Too many terminate- Close any TSR error during and-stay resident applications that you operation (TSR) applications...
  • Page 170 Windows ISP, refer to your ISP for support. Fee-based support for Outlook is available through Compaq. While trying to use Template is not Verify that templates are an Office template, installed properly. included in Office Setup,...

  • Page 171: Solving Modem Problems

    Solving Modem Problems Problem Possible Cause Solution ERROR message Typing error. If you are typing from the command line in terminal mode, verify, then retype the command. Excessive line Modem is connected Connect the modem to a current sensed to a digital line. standard analog message telephone line, then...
  • Page 172 Solving Modem Problems Continued Problem Possible Cause Solution No dial tone, with or The modem or Refer to Chapter 6 without NO DIAL modem COM port is “Using an Internal TONE message. disabled. Modem.” The modem is not 1. At the command line responding to in terminal mode, type commands from the...
  • Page 173 Disable error correction connect feature of your (&KO) and data modem software is compression (&MO) interfering. using AT commands. NOTE: To access AT commands and instructions for using them, select Start à Compaq Information Center à Modem Commands. Continued Troubleshooting 16-25...
  • Page 174 Solving Modem Problems Continued Problem Possible Cause Solution Modem does not Another device on Hang up an extension connect. your telephone line telephone and may be causing disconnect any other interference. devices that may be using the same telephone line, then redial.
  • Page 175 Disable error correction feature of your (&KO) and data modem software is compression (&MO) interfering. using AT commands. NOTE: To access AT commands and instructions for using them, select Start à Compaq Information Center à Modem Commands. Continued Troubleshooting 16-27...
  • Page 176 Solving Modem Problems Continued Problem Possible Cause Solution Modem loses Call Waiting may be Disable Call Waiting connection interfering with the before dialing. connection. For information about disabling Call Waiting, consult your operating system documentation. To obtain the disable call waiting code for your dialing area, consult your local telephone...

  • Page 177: Solving Pc Card Problems

    PC Card or contact the vendor for more information on installing the correct drivers. Card design or card Call Compaq Customer driver may not be Support for a current list compatible with the of Compaq-qualified PC PCMCIA software.
  • Page 178 Remove the device that has the conflicting resource, then reinsert the PC Card. Call the PC Card vendor or Compaq Customer Support for assistance. PC Card device Network cards, audio drivers for the card cards, and other types of are not installed.
  • Page 179 Solving PC Card Problems Continued Problem Possible Cause Solution Computer beeps Card design or card Call Compaq Customer only once when a driver may not be Support for a current list of PC Card is compatible with the Compaq-qualified PC inserted PCMCIA software.

  • Page 180: Solving Pointing Device Problems

    The card is not Format the PC Card as formatted. you would a diskette. The card is not Call Compaq Customer supported by the Support for a current list computer. of Compaq-qualified PC Cards. Solving Pointing Device Problems...

  • Page 181: Solving Power Problems

    Solving Power Problems Problem Possible Cause Solution Computer turned off The system initiated Connect the computer to while it was left Hibernation due to a an external power unattended and low battery condition. source. power/suspend light Charge the battery pack. is off Replace the depleted battery pack with a fully...

  • Page 182: Solving Printer Problems

    Solving Printer Problems Problem Possible Cause Solution Printer will not turn The cables may not Ensure that the cables be connected are properly connected properly or the printer and that the power plug is unplugged. is connected to an electrical outlet. Printer will not print Printer is not turned Turn on the printer.
  • Page 183 Solving Product Key Problems Problem Possible Cause Solution Product Key is not Incorrect or Ensure that you have accepted incomplete Product typed the correct Product Key. Key for the application or operating system that you are installing. Windows 95—The Product Key is located on the bottom side of the computer.
  • Page 184 Solving Screen Problems Problem Possible Cause Solution Blank screen The monitor is not Turn the monitor on and turned on, and the check that the monitor monitor light is not on. light is on. The cable Check the cable connections are not connection from the correct.
  • Page 185 Solving Screen Problems Continued Problem Possible Cause Solution Screen is blank and Computer entered a If possible, immediately the battery charge low battery condition. connect the computer to light is blinking an external power source. If an external power source is not available, initiate Hibernation by pressing Fn + the power button, or...
  • Page 186 Solving Screen Problems Continued Problem Possible Cause Solution Screen is blank and The computer has Connect the computer to no lights are on either entered an external power Hibernation or, if source. Hibernation is Charge the battery pack. disabled, the battery pack has discharged Replace the battery pack without saving your...

  • Page 187: Solving Software Application Problems

    Call Compaq Customer Support for help with memory optimization. Cannot run The application has Using Windows application from not been added to the...
  • Page 188 Solving USB Problems Problem Possible Cause Solution External device The operating system Reduce the number of connected to a USB limits external devices connected external USB connector does not connected by USB to devices to no more than work two tiers which can two hubs on the first tier, include no more than and no more than one...

  • Page 189: Preparing To Call Technical Support

    If you cannot solve a problem using the troubleshooting chapter, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities. Have the following available when you call: The computer...

  • Page 190: Worldwide Telephone Numbers

    General Information (11) 3046 7400 Canada General Information 1 905 707 1715 Caribbean 1-800-OK-COMPAQ Technical Support 1-800-652-6672 Central America Call Center 5 269 4980 Chile General Information +562 290 6500 Indicates domestic numbers not available internationally. Continued A-2 Compaq Customer Support...
  • Page 191 0180/3 22 12 21 (0.18 DM/min.) Greece General Information 1 6141371 Hong Kong General Information +852 28681600 Hungary General Information 80 COMPAQ (266-727 or 206-720) India General Information 80 559 6023 Indicates domestic numbers not available internationally. Continued Compaq Customer Support A-3...
  • Page 192 9 307 3969 Norway General Information 23 20 60 00 Paraguay Call Center 14 704 3800 Peru General Information 1 222 5012 Philippines Technical Support 1800 1 65 1 1111 Indicates domestic numbers not available internationally. Continued A-4 Compaq Customer Support...
  • Page 193 2 735 1000 Thailand General Information 2 6540700 4 Turkey General Information (216) 391 8430 United Arab Emirates (Dubai) General Information 14 818 100 United Kingdom General Information* 0845 270 4000 Indicates domestic numbers not available internationally. Continued Compaq Customer Support A-5...
  • Page 194 Continued Country Location Code Telephone Number United States Technical Support* 1-800-OKCOMPAQ (1-800-652-6672) Uruguay Call Center 14 704 3800 Venezuela General Information +582 953 9705 Vietnam Technical Support 4 823 0322 Indicates domestic numbers not available internationally. A-6 Compaq Customer Support...

  • Page 195: R Egulatory N Otices

    EGULATORY OTICES Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and...

  • Page 196: Federal Communications Commission Notice

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.

  • Page 197: Canadian Notice

    (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston TX 77269-2000 or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product.

  • Page 198: European Notice

    Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the “GS” approval mark. The Compaq Series PP2000 of laptop computers in a standalone mode are not intended for continuous use in an office environment.

  • Page 199: Energy Star Compliance

    Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for this computer.

  • Page 200: Power Cords

    Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for Class 1 laser products.
  • Page 201 Circular Numerical Aperture: 0.45 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and sub-...
  • Page 202 Safety Precautions for Modems Always follow these basic safety precautions when using a modem or telephone that is not cordless. WARNING: When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1.

  • Page 203: Telephone Consumer Protection Act Of 1991

    This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. For the Compaq Customer Support Center and your nearest Compaq Authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O.
  • Page 204 Canadian Regulations Governing the Use of Modems The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 205: New Zealand Modem Statements

    The Ringer Equivalence Number (REN) for this device does not exceed 1.0. For the location of the authorized Canadian maintenance facility nearest you, call 1-800-OKCOMPAQ or contact: Compaq Canada, Inc. 45 Vogell Road Richmond Hill, Ontario L4B 3P6 New Zealand Modem Statements...

  • Page 206: Macrovision Corporation Notice

    Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications: a) There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation, and b) The equipment shall go on-hook for a period of not less than...

  • Page 207: E Lectrostatic D Ischarge

    appendix LECTROSTATIC ISCHARGE A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix. Preventing Electrostatic Discharge When Handling Removable Drives To prevent electrostatic damage to removable drives, observe these precautions: Before handling a removable drive, discharge static electricity...

  • Page 208: Grounding Methods

    1 megohm 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin. If you need more information about static electricity or NOTE: assistance with product installation, contact your Compaq authorized dealer, reseller, or service provider. C-2 Electrostatic Discharge...
  • Page 209 appendix PECIFICATIONS Temperature Operating 50 to 95°F 10 to 35°C Nonoperating -4 to 140°F -20 to 60°C Relative Humidity (noncondensing) Operating 10 to 90% 10 to 90% Nonoperating 5 to 90% 5 to 90% = 38.7°C max) Altitude Operating 0 to 10,000 ft 0 to 3.05 km Nonoperating 0 to 30,000 ft...
  • Page 210 NDEX adding schemes for Internet buttons, backup 2-13 QuickRestore CD-ROMs, 12-4 administrator password, 13-1, 13-7 system configuration, 15-3 Aircraft Power Adapter (optional) traveling with, 12-5 as power source, 4-1, 4-6 Battery bay, 1-3, 3-1 connecting, 4-6 battery bay location number, 4-11, 4-13 airport security devices, 12-5 battery bay locations, 3-1 alerts...
  • Page 211 3-7 Info Messenger, 12-1 with blinking battery light, 3-6 system software updates, 12-3 with blinking power/suspend light, Compaq Internet Web site, 6-8 Compaq Support, A-1 bidirectional parallel port mode, 15-5 Compaq Support Software CD, 12-1 BIOS (Basic Input/Output System), 2-9,...
  • Page 212 Dual-MultiBay battery pack location number of, 4-11, 4-13 DVD drive damage, preventing problems, 16-9 from electrostatic discharge, C-1 DVD-ROM drive internal components, C-1 auto insert notification, 4-20 removable drives, C-1 default settings, restoring, 15-3 device bays configurations, 5-1 device drivers updating, 12-2 EasyPoint IV pointing stick diagnostic utilities, 15-1...
  • Page 213 hibernation file changing location of, in Windows 95, 4-17 factory default settings, restoring, 15-3 saving information to, 4-2 Fn key Hibernation file size, 11-1 illustrated, 4-2 Hibernation timeout initiating Hibernation with, 4-4 setting, in Windows 2000 using in hotkeys combination, 2-6 Professional, 4-15 using with embedded numeric setting, in Windows 95, 4-15, 4-16...
  • Page 214 Intel Pentium III, 4-20, 15-5 keyboard (TouchPad models) Intelligent Manageability components, illustrated, 2-1 Asset Management, 14-2 setting TouchPad preferences, 2-2 Configuration Management, 14-4 TouchPad procedures, 2-2, 2-4 Fault Management, 14-3 using embedded numeric keypad, Fault Management Alerts, 14-3 2-10 overview, 14-1 Keyboard security screw, 1-7 Security Management, 14-4 keyboard, external...
  • Page 215 Keyboard/Mouse connector, 1-6 Modem jack, 1-4, 6-7 Lock provision, 1-4 modem, internal Microphone jack, 1-4 COM port settings, 6-5 Modem (RJ-11) jack, 1-4 configuring, 6-5 Modem compartment, 1-7 exiting applications to conserve MultiBay, 1-2 power, 4-24 MultiBay release latch, 1-7 speed of, 6-6 NIC (RJ-45) jack, 1-4 modem, PC Card...
  • Page 216 power conservation checklist, 4-24 conserving power in Windows 2000 operating system Professional, 4-15, 4-19, 4-24, reinstalling, 12-4 4-26 overhead projector, 2-6, 2-7 conserving power in Windows 95, 4-15, 4-24, 4-25 conserving power in Windows 98, 4-15, 4-18, 4-24, 4-25, 4-26 conserving power in Windows NT panel contrast 4.0, 4-15, 4-24, 4-26...
  • Page 217 data transmission, 16-16 infrared port infrared port, 16-17 screen brightness processor speed adjusting, with hotkeys, 2-7, 2-9 managed by operating system in setting in Windows 2000 Windows 98, 4-18 Professional, 4-19 setting in Windows 2000 setting, in Windows 95, 4-16 Professional, 4-19 setting, in Windows 98, 4-18 setting, in Windows 95, 4-16...
  • Page 218 Standby/Suspend switch, 1-1 setting, in Windows NT 4.0, 4-15 static electricity, C-1 system information status indicator lights, 1-8 displaying in Compaq Diagnostics for Windows, 15-1, 15-6 Caps Lock, 1-8 Diskette drive, 1-8 displaying in Computer Setup, 15-1, Hard drive/CD-ROM drive, 1-8...
  • Page 219 See DriveLock international, 12-6 utilities, configuration, diagnostic, and power cord, connecting, 12-6 system information, traveling selecting Computer Setup or Compaq country-specific modem adapter, 6-7 Diagnostics for Windows, 15-1 troubleshooting audio problems, 16-2 basic problems, 16-2 battery problems, 16-6...
  • Page 220 9-5 cleaning computer, 12-4 voltage converter kit, 12-6 Windows 2000 Professional administrator password, 13-1 Compaq Computer Security icon, 13-16 Windows 98 power management software (APM or ACPI) using an APM battery pack, 4-8, 4-13 Index I-11...

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