Solving Audio Problems
Problem
External microphone
does not work
No sound is coming
from the game
program
No sound is coming
from the head-
phones
Continued
Possible Cause
You are using the
wrong type of
microphone or
microphone plug
for the computer.
The microphone may
not be connected
properly.
Sound source not
selected.
Audio settings are not
set correctly.
Volume on the
computer is turned
down.
Headphones are
connected.
Volume or mixing
controls are set
incorrectly.
Sound source not
selected.
The headphones are
connected to the wrong
jack.
Solution
Check to see if you are
using a monophonic
electret condenser
microphone with a
3.5-mm plug.
Ensure that the
microphone plug is
properly connected to the
microphone line-in jack.
Ensure that microphone is
selected as the recording
source in Control Panel à
Multimedia and that the
recording level is
adjusted.
Check the game
program's audio settings.
Adjust the speaker volume
control.
Use or disconnect the
headphones.
Adjust volume of stereo
speakers using the
volume controls.
Use the volume control
and mixing features
available in Control
Panel à Multimedia.
Verify that the sound
source is selected in
Control Panel à
Multimedia.
Check the connection.
Troubleshooting 16-5
Continued