Cabletron Systems 9A426-01 User Manual page 15

Before calling the Cabletron Systems Global Call Center, have the following
information ready:
• Your Cabletron Systems service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g.,
changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Cabletron Systems products in
the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
Introduction
1-7