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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
All or some keys on the
keyboard do not work.
The USB mouse or USB
pointing device does not work.
124
IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Keyboard, mouse, or pointing-device problems (non-USB)
FRU/action
1. Verify that:
v The keyboard cable is securely connected to the server, and that the
keyboard and mouse cables are not reversed.
v Both the server and the monitor are turned on.
2. Keyboard.
3. I/O board.
1. Verify that:
v The mouse or pointing-device cable is securely connected, and that the
keyboard and mouse cables are not reversed.
v The mouse device drivers are installed correctly.
v Both the server and the monitor are turned on.
2. Mouse or pointing device.
3. I/O board.
USB keyboard, mouse, or pointing-device problems
FRU/action
1. Verify that the keyboard cable is securely connected to the server, and
the keyboard and mouse cables are not reversed.
2. Verify that the server and the monitor are turned on.
3. Keyboard.
4. I/O board.
Note: After installing a USB keyboard, you might need to use the
Configuration/Setup Utility to enable keyboardless operation to prevent POST error
message 301 from being displayed during startup.
1. Verify that the mouse or pointing-device USB cable is securely connected
to the server, that the keyboard and mouse or pointing-device cables are
not reversed, and that the device drivers are installed correctly.
2. Make sure that the system and the monitor are turned on.
3. Make sure that the USB mouse support is enabled in BIOS.
4. If a USB hub is in use, disconnect the USB device from the hub and connect it
directly to the server.
5. Mouse or pointing device.
6. I/O board.
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