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Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
CD-ROM drive is not
recognized.
CD is not working properly.
CD-ROM drive tray is not
working. (The computer must be
turned on.)
Note: See Chapter 7, "Parts listing, Types 8861, 8862," on page 139 to determine which components are
replaceable by the customer and which components must be replaced by an IBM field service technician.
Symptom
Diskette drive activity LED stays
lit, or the server bypasses the
diskette drive.
122
IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
CD-ROM drive problems
FRU/action
1. Verify that:
The IDE channel to which the CD-ROM drive is attached (primary or
v
secondary) is enabled in the Configuration/Setup Utility program. If the
server has a single IDE channel, only the primary channel can be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostic programs.
3. CD-ROM drive.
4. Cable.
5. Media interposer card.
6. I/O board.
1. Clean the CD.
2. Run CD-ROM drive diagnostic programs.
3. CD-ROM drive.
1. Insert the end of a straightened paper clip into the manual tray-release
opening.
2. Run CD-ROM drive diagnostic programs.
3. CD-ROM drive.
Diskette drive problems
FRU/action
1. If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the Configuration/Setup utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the server.
v The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
3. Run diskette drive diagnostic programs.
4. Cable.
5. Diskette drive.
6. I/O board.
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