HP SignagePlayer mp8000r Maintenance And Service Manual

Maintenance & service guide: hp signageplayer mp8000r and mp8000s.
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Maintenance and Service Guide
HP SignagePlayer mp8000r and mp8000s

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  • Page 1

    Maintenance and Service Guide HP SignagePlayer mp8000r and mp8000s...

  • Page 2

    No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. HP SignagePlayer mp8000r and mp8000s First Edition (December 2010) Document Part Number: 640043-001...

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 4

    About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Displays and Quick Release Installation ................1 Display Information ........................1 Quick Release ......................... 1 2 HP SignagePlayer Imaging Tool ..................5 Getting Started ........................5 Formatting a USB Flash Device ....................6 Unpacking the Image and Tools for Deployment ................7 3 Computer Setup (F10) Utility .....................

  • Page 6: Table Of Contents

    Grounding the Work Area ..................29 Recommended Materials and Equipment ..............30 Operating Guidelines ......................30 Routine Care ......................... 31 General Cleaning Safety Precautions ................. 31 Cleaning the Computer Case ..................31 Cleaning the Keyboard .................... 31 Cleaning the Monitor ....................32 Cleaning the Mouse ....................

  • Page 7: Table Of Contents

    Removing an External 5.25-inch Drive ............61 Installing an Optical Drive into the 5.25-inch Drive Bay ........ 62 Removing an External 3.5-inch Drive ............65 Installing a Drive into the 3.5-inch External Drive Bay ........67 Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ..69 Removing and Replacing a Removable 3.5-inch SATA Hard Drive ....

  • Page 8: Table Of Contents

    Hard Drive Cage ......................... 114 Port Cover ........................... 115 Front Fan ..........................116 Card Reader ........................117 Speaker ..........................118 Heat sink ..........................119 Processor ..........................120 TV Tuner Module ........................122 System Board ........................123 Rear Fan ..........................124 Hood Sensor ........................

  • Page 9: Table Of Contents

    Appendix D Password Security and Resetting CMOS ............151 Resetting the Password Jumper ....................152 Clearing and Resetting the CMOS ..................153 Appendix E Drive Protection System (DPS) ............... 155 Accessing DPS Through Computer Setup ................. 156 Appendix F Specifications ....................157 SFF Specifications ........................

  • Page 11: Displays And Quick Release Installation, Display Information, Quick Release

    Displays and Quick Release Installation Display Information Maximum distance of the monitor from the computer is 15 meters (resolution at least 1920×1080p60 at 24 bpp) The following displays can be used with the HP SignagePlayer mp8000r and HP SignagePlayer mp8000s: ● 42-inch ●...

  • Page 12

    Supported Weight Capacity The HP Flat Panel Monitor Quick Release can support a maximum of up to 24 lbs (10.9 kg) depending upon the mounting configuration. Because mounting surfaces vary widely and the final mounting method and configuration may vary, mounting fasteners are not supplied (other than the VESA compliant screws).

  • Page 13

    Quick Release...

  • Page 14

    Chapter 1 Displays and Quick Release Installation...

  • Page 15: Hp Signageplayer Imaging Tool, Getting Started

    The SoftPaqs are large and may take as long as 30 minutes to install. Double-click the downloaded file and follow the on-screen instructions. After the second softpaq has completely installed, click Start > Programs > Hewlett-Packard > mp8000 Restore Image > mp8000 Restore Image.

  • Page 16: Formatting A Usb Flash Device

    NOTE: On systems running Microsoft Windows Vista or Microsoft Windows 7, if you are not logged in with an account that has Administrator privileges, right-click the icon and then select Run as Administrator. Choose one of the deployment options: USB Format or Deployment. Each option is described below. NOTE: During the restore process, the SignagePlayer drive is reformatted and all data on it is erased before the system image is copied to it.

  • Page 17: Unpacking The Image And Tools For Deployment

    All the files needed for a custom deployment scenario have already been unpacked to C: \program files\Hewlett-Packard\mp8000\UFD. Please refer to the readme file in this location for instructions on how to do a customer install. Do to the size of the files, HP recommends not choosing the Deployment choice unless you want to copy the files to a different location, such as a network-based share.

  • Page 18

    When prompted, select the destination directory for the imaging tools and image. The components that comprise the deliverable are then unpacked to the specified directory. You may then utilize the files such as the IBRPE.EXE (the image restoration utility) and FLASH.IBR (the OS image) for your custom deployment scenario.

  • Page 19: Computer Setup (f10) Utility, Computer Setup (f10) Utilities

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 20: Using Computer Setup (f10) Utilities

    ● Enable or disable legacy diskette write ability (when supported by hardware). ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers.

  • Page 21

    Table 3-1 Computer Setup (F10) Utility (continued) Power Computer Setup—Power on page 19 Advanced Computer Setup—Advanced on page 20 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists:...

  • Page 22

    Table 3-2 Computer Setup—File (continued) Apply Defaults and Applies the currently selected default settings and clears any established passwords. Exit Ignore Changes Exits Computer Setup without applying or saving any changes. and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup. Exit Computer Setup—Storage NOTE:...

  • Page 23

    Table 3-3 Computer Setup—Storage (continued) Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: No emulation options available. Hard Disk: Size, model, serial number, connector color, SMART, emulation type. ●...

  • Page 24

    Table 3-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed.

  • Page 25

    Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.

  • Page 26

    Table 3-4 Computer Setup—Security (continued) Smart Cover (some Allows you to: models) ● Lock/unlock the Cover Lock. ● Set the Cover Removal Sensor to Disable/Notify User/Setup Password. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

  • Page 27

    Table 3-4 Computer Setup—Security (continued) ◦ USB Port 11 ◦ USB Port 12 ● Accessory USB Ports ◦ USB Port 1 ◦ USB Port 2 Slot Security Allows you to disable any PCI or PCI Express slot Network Service Enables/disables the computer’s ability to boot from an operating system installed on a network Boot server.

  • Page 28

    Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security (some models: these breaches. options are hardware PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video dependent) Path in the Chipset.

  • Page 29

    Table 3-4 Computer Setup—Security (continued) Master Boot Record Protects the master boot record from viruses or other corruption. Saves of copy of the current master Security boot record. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.

  • Page 30

    Table 3-5 Computer Setup—Power (continued) Hardware Power SATA Power Management enables or disables SATA bus and/or device power management. Management Default is disabled. S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is disabled. Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed.

  • Page 31

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days.

  • Page 32

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or parallel port). PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ●...

  • Page 33: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Management The Management Devices menu will only be displayed in the Advanced menu when the BIOS Devices detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.

  • Page 34: Serial Ata (sata) Drive Guidelines And Features, Sata Hard Drives, Sata Hard Drive Cables

    Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)

  • Page 35: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 36: Identifying The Chassis, Routine Care, And Disassembly Preparation, Chassis Designations

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 37

    Signage Player mp8000s – Ultra-Slim Desktop (USDT) Figure 5-2 Ultra-Slim Desktop chassis Chassis Designations...

  • Page 38: Electrostatic Discharge Information, Generating Static, Preventing Electrostatic Damage To Equipment

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 39: Personal Grounding Methods And Equipment, Grounding The Work Area

    ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

  • Page 40: Recommended Materials And Equipment, Operating Guidelines

    Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 41: Routine Care, General Cleaning Safety Precautions, Cleaning The Computer Case, Cleaning The Keyboard

    ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ●...

  • Page 42: Cleaning The Monitor, Cleaning The Mouse, Service Considerations, Power Supply Fan

    When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 31 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking.

  • Page 43: Tools And Software Requirements, Screws, Cables And Connectors, Hard Drives

    Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ●...

  • Page 44: Lithium Coin Cell Battery

    ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

  • Page 45: Removal And Replacement Procedures Small Form Factor (sff) Chassis, Preparation For Disassembly

    Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 46: Unlocking The Smart Cover Lock, Smart Cover Failsafe Key

    Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position.

  • Page 47

    Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the Smart Cover Lock to the chassis. Figure 6-1 Removing the Smart Cover Lock Screw You can now remove the access panel. See Computer Access Panel on page To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screw.

  • Page 48: Installing A Security Lock

    External Security Devices NOTE: For information on data security features, refer to the Desktop Management Guide and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 6-2 Installing a Cable Lock...

  • Page 49: Padlock, Hp Business Pc Security Lock

    Padlock Figure 6-3 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 6-4 Securing the Cable to a Fixed Object External Security Devices...

  • Page 50

    Thread the keyboard and mouse cables through the lock. Figure 6-5 Threading the Keyboard and Mouse Cables Screw the lock to the chassis using the screw provided. Figure 6-6 Attaching the Lock to the Chassis Chapter 6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...

  • Page 51: Front Bezel Security

    Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-7 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer.

  • Page 52

    Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 6-8 Retrieving the Front Bezel Security Screw Replace the front bezel. Install the security screw next to the middle front bezel release tab to secure the front bezel in place.

  • Page 53: Computer Access Panel

    Computer Access Panel Prepare the computer for disassembly (Preparation for Disassembly on page 35). If the computer is on a stand, remove the computer from the stand. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-10 Removing the Access Panel To install the access panel, reverse the removal procedure.

  • Page 54: Front Bezel

    Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-11 Removing the Front Bezel To install the front bezel, reverse the removal procedure.

  • Page 55: Bezel Blanks

    Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Computer Access Panel on page 43).

  • Page 56: Installing Additional Memory, Dimms, Ddr3-sdram Dimms

    Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 57: Populating Dimm Sockets

    Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 6-13 DIMM Socket Locations Table 6-1...

  • Page 58: Installing Dimms

    populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A.

  • Page 59

    Rotate up the external drive bay housing to access the memory module sockets on the system board. Figure 6-14 Rotating the Drive Cage Up Installing Additional Memory...

  • Page 60

    Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-15 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 61: Expansion Cards

    Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 6-16 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item Description...

  • Page 62

    Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-17 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.

  • Page 63

    If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).

  • Page 64

    If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.

  • Page 65

    To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).

  • Page 66: Cable Management

    If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer.

  • Page 67: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. System Board Connector Connector Color Description White Power supply, 6-pin PWRCPU White Power supply, 4-pin SATA PWR1 Black ODD power connector SATA PWR2 Black HDD power connector CHFAN Brown...

  • Page 68: Drives, Drive Positions

    Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

  • Page 69: Installing And Removing Drives

    Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ●...

  • Page 70: System Board Drive Connections

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.

  • Page 71: Removing An External 5.25-inch Drive

    Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: Prepare the computer for disassembly (Preparation for Disassembly on page 35). If the computer is on a stand, remove the computer from the stand.

  • Page 72: Installing An Optical Drive Into The 5.25-inch Drive Bay

    Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 6-29 Rotating the Drive Cage Down Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).

  • Page 73

    If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See Bezel Blanks on page 45 for more information. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel.

  • Page 74

    Rotate the drive cage to its upright position. Figure 6-33 Rotating the Drive Cage Up Connect the SATA data cable to the white system board connector labeled SATA1. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.

  • Page 75: Removing An External 3.5-inch Drive

    Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 6-35 Rotating the Drive Cage Down Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.

  • Page 76

    Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 port or cable. Figure 6-36 Disconnecting the Media Card Reader USB Cable Figure 6-37...

  • Page 77: Installing A Drive Into The 3.5-inch External Drive Bay

    Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 6-38 Removing a 3.5-inch Drive (Media Card Reader Shown) NOTE:...

  • Page 78

    Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 6-39 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Connect the appropriate drive cables: If installing a second hard drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available (unpopulated) SATA...

  • Page 79: Removing And Replacing The Primary 3.5-inch Internal Sata Hard Drive

    Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.

  • Page 80

    Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 6-41 Raising the Power Supply Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-42 Disconnecting the Hard Drive Power Cable and Data Cable Chapter 6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...

  • Page 81

    Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 6-43 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.

  • Page 82

    Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 6-45 Installing the Hard Drive Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.

  • Page 83: Removing And Replacing A Removable 3.5-inch Sata Hard Drive

    Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.

  • Page 84

    Remove the four screws from the bottom of the hard drive carrier. Figure 6-48 Removing the Security Screws Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-49 Removing the Hard Drive Chapter 6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...

  • Page 85

    Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-50 Replacing the Hard Drive Replace the four screws in the bottom of the carrier to hold the drive securely in place.

  • Page 86

    Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 6-52 Replacing the Thermal Sensor Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2).

  • Page 87: Baffle

    Baffle The baffle sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Lift the baffle straight up out of the chassis. Figure 6-54 Removing the baffle To install the baffle, reverse the removal procedure.

  • Page 88: Front Fan Assembly

    Front Fan Assembly The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Remove the front bezel (Front Bezel on page 44).

  • Page 89: Hood Sensor

    Hood Sensor The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Unplug the sensor cable from the white system board connected labeled HSENSE. Slide the hood sensor straight out of the notch in the chassis.

  • Page 90: Front I/o, Power Switch Assembly

    Front I/O, Power Switch Assembly The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43).

  • Page 91

    Route the cables through the slots beneath the drive cage (1), pull the assembly (right side first) into the chassis (2), and then remove the assembly from the computer. Figure 6-58 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, reverse the removal procedure.

  • Page 92: Speaker

    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Remove the front bezel (Front Bezel on page 44).

  • Page 93: Heat Sink

    Heat sink The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43).

  • Page 94: Processor

    Processor Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). Remove the fan shroud (Baffle on page 77). Remove the heat sink (Heat sink on page 83). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).

  • Page 95: Power Supply

    CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.

  • Page 96

    Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 6-62 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.

  • Page 97: System Board

    System Board Prepare the computer for disassembly (Preparation for Disassembly on page 35). Remove the access panel (Computer Access Panel on page 43). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 98: Battery

    NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.

  • Page 99: Type 1 Battery Holder, Type 2 Battery Holder

    Type 1 Battery Holder Lift the battery out of its holder. Figure 6-64 Removing the battery from a type 1 holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel.

  • Page 100: Type 3 Battery Holder

    Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2).

  • Page 101: Using The Small Form Factor Computer In A Tower Orientation

    Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 35).

  • Page 102: Removal And Replacement Procedures Ultra-slim Desktop (usdt) Chassis, Preparation For Disassembly

    Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 103: Security Lock Provisions, Installing A Security Lock, Hp/kensington Microsaver Security Cable Lock

    CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. If the PC is mounted in the accessory mounting stand, remove it from the stand. Security Lock Provisions NOTE: For information on data security features, refer to the Desktop Management Guide and the...

  • Page 104

    Figure 7-2 Installing a Cable with a Port Cover Installed Padlock Figure 7-3 Installing a Padlock Chapter 7 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis...

  • Page 105: Hp Business Pc Security Lock

    HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure 7-4 Securing the Cable to a Fixed Object Thread the keyboard and mouse cables through the lock. Figure 7-5 Threading the Keyboard and Mouse Cables Security Lock Provisions...

  • Page 106

    Screw the lock to the chassis using the screw provided. Figure 7-6 Attaching the Lock to the Chassis Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 7-7 Engaging the Lock Chapter 7 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis...

  • Page 107

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.

  • Page 108

    Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place. Figure 7-9 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.

  • Page 109

    Computer Access Panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page 92). Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the front of the computer, and then lift it off (2).

  • Page 110

    Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-11 Removing the Front Bezel To install the front bezel, reverse the removal procedure.

  • Page 111: Bezel Blank

    Bezel Blank On some models, there is a bezel blank covering the external drive bay that needs to be removed before installing a drive. To remove a bezel blank: Remove the computer access panel (Computer Access Panel on page 99). Remove the front bezel (Front Bezel on page 100).

  • Page 112: Sodimms, Installing Additional Memory, Ddr3-sdram Sodimms

    Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.

  • Page 113: Populating Sodimm Sockets

    Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operates in memory channel A. The XMM3 socket operates in memory channel B. Figure 7-13 SODIMM Socket Locations Table 7-1...

  • Page 114: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the power cord before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.

  • Page 115

    Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 7-15 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 116

    Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 117: Replacing The Optical Drive, Removing The Existing Optical Drive

    Replacing the Optical Drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Removing the Existing Optical Drive Prepare the computer for disassembly (Preparation for Disassembly on page 92). If the computer is on a stand, remove the computer from the stand and lay the computer down. Remove the computer access panel (Computer Access Panel on page 99).

  • Page 118: Preparing The New Optical Drive

    Preparing the New Optical Drive Before the new optical drive can be used, the release latch must be attached. Peel the backing off the adhesive on the release latch. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive.

  • Page 119: Installing The New Optical Drive

    Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding. Follow the procedures in Computer Access Panel on page 99 Bezel Blank on page...

  • Page 120: Hard Drive

    Hard Drive NOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives; parallel ATA (PATA) internal hard drives are not supported. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.

  • Page 121

    Lift the hard drive carrier straight up and out of the chassis. Figure 7-20 Removing the Hard Drive Carrier Remove the four guide screws from the sides of the hard drive carrier. Figure 7-21 Removing the Guide Screws Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Figure 7-22 Removing the Hard Drive from the Carrier Hard Drive...

  • Page 122

    Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) so that the circuit board on the bottom of the hard drive does not come in contact wit the tabs on the bottom of the carrier, then slide the new hard drive into the carrier (2).

  • Page 123

    To place the hard drive carrier back in the chassis, align the guide screws with the slots on the drive bay, drop the carrier straight down into the drive bay (1), and press the handle on the carrier all the way down (2) so that the drive is properly seated and locked in place. Figure 7-25 Installing the Hard Drive Carrier Replace the optical drive and reconnect the cable on the back of the optical drive.

  • Page 124: Hard Drive Cage

    Hard Drive Cage The drive cage sits behind the USB ports on the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Remove the optical drive and connector (Removing the Existing Optical Drive on page 107).

  • Page 125: Port Cover

    Port Cover An optional rear port cover is available for the computer. To install the port cover: Thread the cables through the bottom hole on the port cover (1) and connect the cables to the rear ports on the computer. Insert the hooks on the port cover into the slots on the rear of the chassis, then slide the cover to the right to secure it in place (2).

  • Page 126: Front Fan

    Front Fan The front fan sits against the front on the left side of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Disconnect the fan control cable from the red system board connector labeled CHFAN. Lift the fan straight up and out of the chassis.

  • Page 127: Card Reader

    Card Reader The card reader is secured to the front right corner of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Remove the front bezel (Front Bezel on page 100).

  • Page 128

    Speaker The speaker is secured to the front of the chassis between the fan and the I/O ports. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Remove the front bezel (Front Bezel on page 100).

  • Page 129

    Heat sink The heat sink is secured by four Torx T15 screws. It does not have an attached fan. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99).

  • Page 130

    CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. Processor Prepare the computer for disassembly (Preparation for Disassembly on page...

  • Page 131

    If reusing the existing heat sink, clean bottom of the heat sink and apply the thermal grease provided in the spares kit to the top of the processor. Position the heat sink atop the processor. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor.

  • Page 132: Tv Tuner Module

    TV Tuner Module Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Remove the optical drive (Removing the Existing Optical Drive on page 107). Remove the hard drive (Hard Drive on page 110).

  • Page 133

    System Board CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. Prepare the computer for disassembly (Preparation for Disassembly on page 92). Remove the computer access panel (Computer Access Panel on page 99). Remove the optical drive (Removing the Existing Optical Drive on page 107).

  • Page 134: Rear Fan

    Remove the three remaining screws that secure the system board to the chassis. Figure 7-36 Removing the system board Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis. Lift the rear of the system board until it clears the chassis, and then remove the system board from the chassis.

  • Page 135

    From the outside of the chassis, remove the four Phillips screws that secure the fan to the chassis, then from the inside of the chassis, slide the fan forward and lift it up and out of the chassis. Figure 7-37 Removing the rear fan To install the rear fan, reverse the removal procedure.

  • Page 136

    Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket.

  • Page 137

    Insert the new battery and position the clip back in place. Figure 7-39 Removing the battery After the battery has been replaced, reverse the disassembly procedure. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.

  • Page 138: Changing From Desktop To Tower Configuration

    Changing from Desktop to Tower Configuration Prepare the computer for disassembly (Preparation for Disassembly on page 92). Place the computer firmly down into the stand. Figure 7-40 Placing the Computer on the Stand Reconnect the external equipment, plug the power cord into a power outlet, and turn the computer Lock any security devices that were disengaged when the computer cover or access panel was removed.

  • Page 139: Power Supply, External

    Power Supply, External The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer.

  • Page 140: Appendix A Connector Pin Assignments, Keyboard, Mouse

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...

  • Page 141: Ethernet Bnc, Serial Interface, Powered And Non-powered

    Ethernet BNC Connector and Icon Signal Data Ground Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data Terminal Ready...

  • Page 142: Microphone, Headphone, Line-in Audio

    Connector and Icon Signal +5 VDC - Data + Data Ground Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right 3 (Shield) Audio_right Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right...

  • Page 143: Line-out Audio, Monitor

    Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left 1 2 3 2 (Ring) Audio_Out_Right 3 (Shield) Ground Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground...

  • Page 144: Displayport, Pin Power (for Cpu)

    DisplayPort Connector and Icon TOP ROW BOTTOM ROW Signal Type Pin Name Signal Type Pin Name Ground Hot Plug Detect ML Lane 0 (p) CONFIG CONFIG 1 ML Lane 0 (n) CONFIG CONFIG 2 Ground ML Lane 1 (p) ML Lane 3 (p) Ground ML Lane 1 (n) ML Lane 3 (n)

  • Page 145: Pin Power (for Cpu), Sata Data And Power

    6-Pin Power (for CPU) Connector and Icon Signal 12V CPU 12V CPU +12V SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 S = Data, P = Power 6-Pin Power (for CPU)

  • Page 146: Pci Express

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...

  • Page 147

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 JTAG1 PETp0 PETp1 PETn2 SMCLK 3.3vAux PETn0 PETn1 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...

  • Page 148: Appendix B Power Cord Set Requirements, General Requirements, Japanese Power Cord Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 149: Country-specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 150: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 151: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...

  • Page 152

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time in Computer Setup. If the problem persists, replace the RTC RTC (real-time clock) battery may need to battery.

  • Page 153

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.

  • Page 154

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 921-Device in PCI Express slot failed to There is an incompatibility/problem with this Try rebooting the system. If the error initialize device and the system or PCI Express Link reoccurs, the device may not work with this could not be retrained to an x1.

  • Page 155

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.

  • Page 156

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.

  • Page 157: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 158

    Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.

  • Page 159

    Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes seven System board failure Replace the system board. times, once every second, (ROM detected failure followed by a two second prior to video).

  • Page 160

    Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.

  • Page 161

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 162: Resetting The Password Jumper

    Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 163: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.

  • Page 164

    Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...

  • Page 165

    Drive Protection System (DPS) The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.

  • Page 166: Appendix E Drive Protection System (dps), Accessing Dps Through Computer Setup

    Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: Turn on or restart the computer. When the F10 Setup message appears in the lower-right corner of the screen, press the key.

  • Page 167: Sff Specifications

    Specifications SFF Specifications Table F-1 Specifications Desktop Dimensions (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range...

  • Page 168: Usdt Specifications

    Table F-1 Specifications (continued) Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC Rated Voltage Range (STD PS) 100-240 VAC 100-240 VAC Rated Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 100-240 VAC 100-240 VAC Rated Line Frequency...

  • Page 169

    Table F-2 Specifications (continued) Maximum Altitude (unpressurized) 10,000 ft 3,048 m Operating 30,000 ft 9,144 m Nonoperating Heat Dissipation 549 BTU/hr 132 kg-cal/hr Maximum 133 BTU/hr 33.5 kg-cal/hr Typical (idle) Power Supply 90-264 VAC Operating Voltage Range 100-240 VAC Rated Voltage Range 50-60 Hz Rated Line Frequency Power Output...

  • Page 170: Index

    Index Symbols/Numerics cautions DisplayPort 4-pin power pin assignments 134 AC power 26 pin assignments 134 6-pin power pin assignments 135 cables 33 displays supported 1 cooling fan 32 drive electrostatic discharge 28 installing optical drive 109 access panel keyboard cleaning 32 removing optical drive 107 locking and unlocking 36, 93 keyboard keys 32...

  • Page 171

    front I/O, power switch assembly PCI Express pin assignments 136 SFF removal and replacement LEDs POST error messages 140 blinking power 147 power cord set requirements blinking PS/2 keyboard 147 country specific 139 line-in audio pin assignments 132 power supply grounding methods 29 line-out audio pin assignments fan 32...

  • Page 172

    USDT system board 123 front fan removal and USDT TV tuner module 122 replacement 78 tamper-proof screws removing front I/O, power switch tool 33 access panel 99 assembly removal and temperature control 30 bezel blanks 45, 101 replacement 80 tools, servicing 33 computer access panel 43 heat sink removal and Torx T15 screwdriver 33...

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