Dell PowerVault TL2000 User Manual page 173

Table 7-1. Troubleshooting table (continued)
Problem
Attention LED
Clean Drive LED
Error LED
Solution
To determine why the Attention LED is turned ON, log in to the Web User
Interface and select Service Library → View Logs → Warning Trace.
Drive Sled Issues:
v Refer to "Isolating Drive Sled Problems" on page 7-9.
v Whenever there is a hardware configuration change such as drives being
swapped with different form factors (i.e. HH to FH or FH to HH), a library
configuration change is needed. Reconfiguring the library by reassigning the
amount of logical libraries will clear this issue. Navigate to the Web User
Interface Configure Library → Logical Libraries or to the Operator Control
Panel's Configure → Logical Libraries section and reassign the logical libraries.
If you do not want to change your logical library configuration, resubmit your
current settings.
v Restore factory defaults (Operator Control Panel: Configure → Save/Restore and
select Restore All, or Web User Interface: Configure Library → Save/Restore
and select Restore).
Media Issues:
v Avoid contamination by ensuring that the library is installed in a clean,
contamination-free environment. Continue cleaning the tape drive as needed.
Refer to "Choosing a Location" on page 4-1.
v A cartridge should be acclimated for at least 24 hours before being used,
particularly if it has been stored at a substantially different temperature or level
of humidity than the library. Refer to "Provide Proper Acclimation and
Environmental Conditions" on page 6-8.
v Any cartridge that is suspected of being defective or contaminated should NOT
be reused, in any drive.
Power Supply or Fan Issues:
Check the power supply (or redundant power supply) for failure, and also check
any power supply fans. Replace any defective units. Refer to "System Status" on
page 2-6 for a redundant power supply failure on a 4U library and"Isolating a
Power Supply Problem" on page 7-7.
v Ensure that you are using an Ultrium universal cleaning cartridge (see
"Cleaning Cartridge" on page 6-4).
v Ensure that the cleaning cartridge has not expired. A drive will automatically
eject an expired cleaning cartridge. A cleaning cartridge is good for 50 cleans. If
your cleaning cartridge has expired, order a new cleaning cartridge.
v If the problem still exists, contact technical support.
If the Error LED remains ON after completing any user action listed for the error
code in Chapter 8, "Error Codes," on page 8-1, run Library verify (Operator
Control Panel: Service → Library Verify).
v If the test passes, the Error LED will turn OFF.
v If the test fails, cycle library power to turn the Error LED OFF.
To check the library error log, log on to the Web User Interface and click Service
Library, then View Logs.If the Operator Control Panel displays WARNING: Unit
Busy, click OK to turn the error LED OFF.
FIRMWARE
Chapter 7. Troubleshooting
7-3