Additional Troubleshooting - Ricoh Aficio SP W2470 Hardware Manual

Troubleshooting

Additional Troubleshooting

Troubles related to the printer functions.
Problems
Strange noise.
No e-mail received when an
alert occurs, and after resolv-
ing an alert.
8
Error notification e-mail was
received, but no error-solved
e-mail is received.
Alert Resolving is set for send-
ing e-mail, but no Alert-re-
solved e-mail is sent.
Alert Occurrence and Alert
Resolving are set for sending
e-mail, but while no Alert Oc-
currence mail is received,
Alert-resolved e-mail is re-
ceived.
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• If the strange noise is heard from the place where a supply
has been replaced or an option has been installed recently,
check the supply or option is properly installed. If the
strange noise persists, contact your sales or service repre-
sentative.
• Confirm [Auto Email Notify] is active in the [System] menu on
the control panel. See "System Menu", Software Guide.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the following settings in [Auto E-mail Notification]:
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the settings of the SMTP server in [E-mail].
• If the power is switched to standby before the e-mail is
transmitted, the e-mail will not be received.
• Check if the e-mail address is set for the correct destination.
• Check the printer's operation history using the Web Image
Monitor's System Log menu in [Network]. If the e-mail was
sent but not received, the destination may be incorrect.
• Also check the information concerning error mail from the
e-mail server.
• Check e-mail is set for sending using the Web Image Mon-
itor's [Auto Email Notify] at the time the error was fixed.
• Click the [Edit] button of [Detailed Settings of Each Item] in [Au-
to Email Notify], and set [Notify when error:] to [Occurs & Fixed]
on the displayed screen.
• If the power of the main unit is turned Stand by after an
Alert occurs, the Alert is resolved during the time the pow-
er is off: no Alert-resolved e-mail is sent.
• Alert-notification e-mail is not sent if the problem is re-
solved before sending. However, an Alert-resolved e-mail
is sent.
Solutions