Solving Hp Drive Key Problems - HP Point of Sale rp5000 Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving HP Drive Key Problems

Solving HP Drive Key Problems
Problem
HP Drive Key is not seen
as a drive letter in
Windows XP.
The computer boots to
DOS after making a
bootable HP Drive Key.
The USB interface may not
be functioning properly or
inoperable
2–36
If you encounter HP Drive Key problems, common causes and
solutions are listed in the following table.
Cause
The drive letter after the
last physical drive is not
available.
HP Drive Key is
bootable.
A 3rd party
out-of-specification
device was inserted into
the USB port causing an
over-current condition
or a USB device may
have been improperly
removed causing the
USB controller to go
into an unknown state.
✎
Always be sure
to use USB
devices that are
USB certified.
Always be sure
to properly
remove USB
devices by
clicking on the
"Safely Remove
Hardware" icon
at the bottom
right hand corner
of the Windows
task bar before
removing the
device.
www.hp.com
Solution
Change the default drive letter for
the HP Drive Key in Windows XP.
Install the HP Drive Key after the
operating system boots.
Reboot the computer.
Troubleshooting Guide