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HP rp5000 Getting Started

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Getting Started
HP Point of Sale System rp5000
Document Part Number: 337845-001
August 2003
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided software.
It also includes basic troubleshooting information should you have
problems during the initial startup process.

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  • Page 1 Getting Started HP Point of Sale System rp5000 Document Part Number: 337845-001 August 2003 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have...
  • Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
  • Page 3: Table Of Contents

    POST Diagnostic Front Panel LEDs and Audible Codes..... . 16 Ordering the Quick Troubleshooting Guide ....... . 21 www.hp.com...
  • Page 4 Contents www.hp.com...
  • Page 5: Getting Started

    Additional information is available in online help after you install the operating system. Accessibility HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled, or that are XP Ready, are...
  • Page 6: Installing Or Upgrading Device Drivers

    You can obtain the latest support software, including support software for the operating system from: www.hp.com/support You can also obtain the latest support software through a subscription to the Compaq Support CD Kit using the Support Software Management order form available at the following Web site: http://www.compaq.com/support/files/desktops/us/...
  • Page 7: Protecting The Software

    To reconfigure the power button to work in On/Off mode, run Computer Setup. Refer to the Computer Setup Guide on the Documentation Library CD for more information about using the Computer Setup utility. www.hp.com...
  • Page 8: Finding More Information

    Computer Diagnostics for Windows. Safety & Regulatory Information Guide (PDF on library CD) Provides safety and regulatory information that ensures compliance with U.S. Canadian, and various international regulations. www.hp.com...
  • Page 9: Locating Regulatory Information

    Getting Started If you do not have a CD-ROM drive, you may download the product http://www.hp.com. documentation from Click support & drivers > Compaq reference library. Locating Regulatory Information The computer is a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 10: Before You Call For Technical Support

    Refer to the following “Helpful Hints” section in this guide for more general suggestions. Refer to the comprehensive Troubleshooting Guide on the Documentation Library CD for more detailed information. Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support/home/index.asp Run the Restore Plus! CD. www.hp.com...
  • Page 11: Helpful Hints

    Refer to Appendix A in the Troubleshooting Guide on the Documentation Library CD for more information. Turn up the brightness and contrast controls of the monitor if the monitor is dim. Press and hold any key. If the system beeps, then your keyboard is operating correctly. www.hp.com...
  • Page 12: Basic Troubleshooting

    Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site: http://www.hp.com/support. www.hp.com...
  • Page 13: Solving General Problems

    Computer Setup or Microsoft connection is established. Windows Device Manager* to disable the network controller. *If the computer is running Windows XP Embedded, you must be logged in as an Administrator to access the Device Manager. www.hp.com...
  • Page 14 This reconfigures the port from configured as a “standard” to “powered” mode. See the Hardware Reference Guide for “standard” serial port instead of a “powered” instructions on resetting the jumpers. serial port. www.hp.com...
  • Page 15 3. If fan is plugged in and seated properly, but is not spinning, then replace the processor fan. 4. Reseat processor heatsink and verify that the fan assembly is properly attached. 5. Contact an authorized reseller or service provider. www.hp.com...
  • Page 16 If it is turned on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. www.hp.com...
  • Page 17: Solving Hardware Installation Problems

    When the system Reboot the computer and follow the advised you of changes instructions for accepting the to the configuration, you changes. did not accept them. www.hp.com...
  • Page 18 Diagnostic Front Panel LEDs and Audible Codes” to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. *If the computer is running Windows XP Embedded, you must be logged in as an Administrator to access the Device Manager. www.hp.com...
  • Page 19 2. Replace DIMMs one at a time to pause, and the computer isolate the faulty module. beeps five times. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six Video card is not seated For systems with a graphics card:...
  • Page 20: Post Diagnostic Front Panel Leds And Audible Codes

    None Computer in None LED flashes Suspend to RAM every two mode (select seconds. models only) or normal Suspend mode. Green Power None Computer in None LED flashes four Suspend to Disk or times, once per “Hibernate” mode. second. www.hp.com...
  • Page 21 Red Power LED None Processor not 1. Check to see that the processor is flashes three installed (not an present. times, once indicator of bad 2. Reseat the processor. every second, processor). followed by a two second pause. www.hp.com...
  • Page 22 1. Reseat DIMMs. Power on the flashes five error system. times, once 2. Replace DIMMs one at a time to every second, isolate the faulty module. followed by a 3. Replace third-party memory with two second HP memory. pause. 4. Replace the system board. www.hp.com...
  • Page 23 Invalid ROM based 1. Reflash the ROM using a ROMPaq flashes eight on bad checksum. diskette. See the “ROM Flash” section of the Desktop times, once Management Guide. every second, followed by a 2. Replace the system board. two second pause. www.hp.com...
  • Page 24 If it is turned on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. www.hp.com...
  • Page 25: Ordering The Quick Troubleshooting Guide

    Part number 153838-001 for multiples of five Authorized dealers, resellers, and service providers should use the normal procedure for ordering spare parts. Customers in the U.S. and Canada should call 1-800-952-7689. In other countries, contact your local HP office for availability. www.hp.com...
  • Page 26 Getting Started www.hp.com...