Before You Call For Technical Support - HP Point of Sale rp5000 Troubleshooting Manual

Troubleshooting Without Diagnostics

Before You Call for Technical Support

2–2
If you are having problems with the computer, try the following
solutions before calling for technical support.
■
Run the Diagnostics for Windows utility. Refer to
"Computer Diagnostic Features"
■
Look for flashing LEDs on the front of the computer that are
codes for specific problems. Refer to
Messages" for details.
■
If the screen is blank, plug the monitor into a different video port
on the computer if one is available. Or, change out the monitor
with a monitor that you know is functioning properly. If an AGP
graphics card is installed, replace it with a PCI graphics card. The
AGP slot does not support AGP graphics cards.
■
If you are working on a network, plug another computer with a
different cable into the network connection. There may be a
problem with the network plug or cable.
■
If you recently added new hardware, remove the hardware and
see if the computer functions properly.
■
If you recently installed new software, uninstall the software and
see if the computer functions properly.
■
Refer to the comprehensive online technical support at
www.hp.com/support
■
Refer to the following
■
Run the Restore Plus! CD.
If it becomes necessary to call for technical assistance, be prepared to
do the following to ensure that your service call is handled properly:
■
Be in front of your computer when you call.
■
Write down the computer and monitor serial numbers and
product ID numbers before calling.
■
Spend time troubleshooting the problem with the service
technician.
■
Remove any hardware that was recently added to your system.
www.hp.com
for more information.
Appendix A, "POST Error
.
"Helpful Hints" section in this guide.
Chapter 1,
Troubleshooting Guide