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HP Point of Sale rp5000 Getting Started

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Getting Started
HP Point of Sale System rp5000
Document Part Number: 337845-003
June 2005
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.

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Table of Contents
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  • Page 1 Getting Started HP Point of Sale System rp5000 Document Part Number: 337845-003 June 2005 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process.
  • Page 2 © Copyright 2003–2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Adobe, Acrobat, and Adobe Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
  • Page 3: Table Of Contents

    Contents Getting Started Configuring the Software......1 Configuring the Operating System ....1 Accessibility .
  • Page 5: Getting Started

    Getting Started Configuring the Software Ä CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully configured. Doing so may cause errors and prevent the operating system from configuring properly. Configuring the Operating System This computer supports three operating systems: ■...
  • Page 6: Accessibility

    Getting Started Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation. If your computer was not shipped with a Microsoft®...
  • Page 7 Getting Started ✎ If the computer is running Windows XP Embedded or Windows Embedded for Point of Service, you may need to obtain new www.hp.com hardware drivers. Go to , click Driver Downloads, make sure Download drivers and software is selected, enter the product name/number, and press Enter Obtain the latest support software, including support software for...
  • Page 8: Customizing The Monitor Display

    Getting Started Customizing the Monitor Display You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To do so, right-click on the Windows desktop, then click Properties to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
  • Page 9: Turning Off The Computer

    Getting Started Turning Off the Computer To properly turn off the computer, first shut down the operating system software. Click Start > Shut Down. The computer automatically shuts down. Depending on the operating system, pressing the power button causes the computer to enter a low-power or “standby” state instead of automatically turning the power off.
  • Page 10 Getting Started ■ Getting Started (available in print and PDF on Documentation CD) Helps you set up factory-provided software; also includes basic troubleshooting information should you encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on Documentation CD) Provides an overview of the product hardware as well as instructions for upgrading this series of computers and includes information on RTC batteries, memory, and power...
  • Page 11: Using The Documentation Cd

    Getting Started ✎ If you do not have an optical drive capable of reading CDs, you www.hp.com may download the product documentation from Click Support & Troubleshooting, make sure See support and troubleshooting information is selected, type in the product name/number, and press Enter Using the Documentation CD...
  • Page 12: Before You Call For Technical Support

    Getting Started ✎ If the computer is running Windows XP Embedded, you must be logged in as an Administrator to run the Documentation CD manually. Before You Call for Technical Support If you are having problems with the computer, try the following solutions before calling for technical support.
  • Page 13 Getting Started Ä CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. To assist you in resolving problems with Windows XP Professional online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Profession Edition's online chat feature.
  • Page 14: Helpful Hints

    Getting Started Helpful Hints If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action: ■ Check that the computer and monitor are plugged into a working electrical outlet. ■...
  • Page 15: Basic Troubleshooting

    Getting Started ■ Reconfigure your computer after installing a non–plug and play expansion board or other option. See “Solving Hardware Installation Problems” on page 17 for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you have connected a printer, you need to install a printer driver.
  • Page 16 Getting Started Solving General Problems Problem Cause Solution Computer appears Software control of Press and hold the power button locked up and will the power switch is for at least four seconds until the not turn off when the not functional. computer turns off.
  • Page 17 Getting Started Solving General Problems (Continued) Problem Cause Solution Poor performance is Processor is hot. 1. Make sure the airflow to experienced. the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 18 Getting Started Solving General Problems (Continued) Problem Cause Solution Computer powered Processor thermal 1. Ensure that the computer off automatically protection activated: air vents are not blocked and the Power LED and the processor cooling A fan may be flashes Red two fan is running.
  • Page 19 Getting Started Solving General Problems (Continued) Problem Cause Solution System does not System unable to Press and hold the power button power on and the power on. for less than 4 seconds. If the LEDs on the front of hard drive LED turns green, the computer are not then: flashing.
  • Page 20 Getting Started Solving General Problems (Continued) Problem Cause Solution System does not System unable to 4. Check to see if the AUX power on and the power on. LED on the system board is LEDs on the front of turned on. If it is turned on, cont.
  • Page 21: Solving Hardware Installation Problems

    Getting Started Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 22 Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution A new device is not When the system Reboot the computer and follow recognized as part advised you of the instructions for accepting the of the system. changes to the changes.
  • Page 23 Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not Wrong memory 1. Review the documentation start. modules were used in that came with the system the upgrade or to determine if you are memory modules using the correct memory were installed in the modules and to verify the wrong location.
  • Page 24 Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes PCI video card is not For systems with a PCI graphics Red six times, once seated properly or is card: every second, bad, or system board 1. Reseat the graphics card. followed by a is bad.
  • Page 25: Post Diagnostic Front Panel Leds And Audible Codes

    Getting Started POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
  • Page 26 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action Computer None Processor thermal 1. Ensure that the powered off protection computer air vents automatically activated: are not blocked and and the Red the processor A fan may be Power LED cooling fan is...
  • Page 27 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action Red Power LED None Processor not 1. Check to see that lights up. installed (not an the processor is indicator of bad present. processor). 2. Reseat the processor.
  • Page 28 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action Red Power LED None Power failure 3. Check if a device is flashes four (power supply is causing the problem cont. times, once every overloaded). by removing ALL second, followed attached devices...
  • Page 29 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action Red Power LED Pre-video memory 1. Reseat DIMMs. flashes five error Power on the times, once every system. second, followed 2. Replace DIMMs one by a two-second at a time to isolate pause.
  • Page 30 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action Red Power LED System board Replace the system flashes seven failure (ROM board. times, once every detected failure second, followed prior to video). by a two-second pause.
  • Page 31 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action System does not None System unable to Press and hold the power on and power on. power button for less LEDs are not than 4 seconds. If the flashing.
  • Page 32 Getting Started Diagnostic Front Panel LEDs and Audible Codes Possible Recommended Activity Beeps Cause Action System does not None System unable to power on and power on. cont. Press and hold the LEDs are not cont. power button for less flashing.