HP Point of Sale rp5000 Troubleshooting Manual page 29

Solving Diskette Problems (Continued)
Problem
Diskette drive cannot write
to a diskette. (continued)
Cannot format diskette.
A problem has occurred
with a disk transaction.
Diskette drive cannot
read a diskette.
Troubleshooting Guide
Cause
Diskette write control is
enabled.
Diskette is damaged.
Invalid media reported.
The directory structure
is bad, or there is a
problem with a file.
Diskette is not
formatted.
You are using the
wrong diskette type for
the drive type.
You are reading the
wrong drive.
Diskette is damaged.
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Troubleshooting Without Diagnostics
Solution
Use Computer Setup to check the
storage security feature disabled
settings.
Replace the damaged disk.
When formatting a disk in
MS-DOS®, you may need to
specify diskette capacity. For
example, to format a 1.44-MB
diskette, type the following
command at the MS-DOS prompt:
FORMAT A: /F:1440
Right-click Start, click Explore,
and select a drive. Select File >
Properties > Tools. Under
Error-checking, click Check
Now.
Format the diskette.
1. From Windows Explorer select
the disk (A) drive.
2. Right-click the drive letter and
select Format.
3. Select the desired options, and
click Start to begin formatting
the diskette.
Check the type of drive that you
are using and use the correct
diskette type.
Check the drive letter in the path
statement.
Replace the diskette with a
new one.
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