HP Point of Sale rp5000 Troubleshooting Manual page 46

Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem
Diagnostics reports a
failure.
Diagnostics passes, but
the computer does not
communicate with the
network.
Network controller
stopped working when
an expansion board was
added to the computer.
2–30
Cause
The cable is not securely
connected.
The cable is attached to
the incorrect connector.
There is a problem with
the cable or a device at
the other end of the cable.
Network controller
interrupt is shared with
an expansion board.
The network controller
is defective.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
The network controller
is not configured for this
computer.
Network controller
interrupt is shared with an
expansion board.
The network controller
requires drivers.
www.hp.com
Solution
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
Ensure that the cable is attached to
the correct connector.
Ensure that the cable and device at
the other end are operating
correctly.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Contact an authorized service
provider.
Make sure the network drivers
are loaded and that the driver
parameters match the configuration
of the network controller.
Make sure the correct network
client and protocol is installed.
Select the Network icon in the
Control Panel and configure the
network controller.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
Troubleshooting Guide