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HP Rp5000 - Point of Sale System Management Manual

Business desktops
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Desktop Management Guide
Business Desktops
Document Part Number: 361202-002
June 2005
This guide provides definitions and instructions for using HP security
and client management solutions that are preinstalled on some
models.

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  Summary of Contents for HP Rp5000 - Point of Sale System

  • Page 1 Desktop Management Guide Business Desktops Document Part Number: 361202-002 June 2005 This guide provides definitions and instructions for using HP security and client management solutions that are preinstalled on some models.
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    HP Client Manager ........... 5 HP Client Management Solutions using Altiris ......6 HP Local Recovery .
  • Page 4 Thermal Sensor ............40 Index www.hp.com Desktop Management Guide...
  • Page 5: Desktop Management Guide

    PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs.
  • Page 6: Initial Configuration And Deployment

    ■ The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Solutions Web site http://whp-sp-orig.extweb.hp.com/country/us/en/solutions.html provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware...
  • Page 7: Hp Local Recovery

    1. Click Start. 2. Click Local Recovery. 3. Click Next. 4. Scroll down and click on the link to install HP Local Recovery. Remote System Installation Remote System Installation allows you to set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE).
  • Page 8: Software Updating And Management

    ■ ■ HP System Software Manager HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers and BIOS updates for your networked HP business PCs. When SSM runs, it silently (without user interaction) determines the revision levels of drivers and BIOS...
  • Page 9: Hp Client Manager

    HP Client Manager HP Client Manager, developed with Altiris, is available free for all supported HP business desktop, notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central tracking, monitoring, and management of the hardware aspects of HP client systems.
  • Page 10: Hp Client Management Solutions Using Altiris

    For more information on HP Client Management Solutions using Altiris, visit HP and Altiris have a unique alliance that extends beyond sales and marketing to include joint development and technology sharing that spans HP Client, Server, OpenView, and Services groups to provide best-of-breed solutions for HP partners and customers.
  • Page 11: Hp Local Recovery

    Following the HP and Compaq merger, the alliance has continued to expand with the following offerings: ■ ■ ■ ■ HP leads the market by offering a single management solution and console for deploying and configuring PCs, handhelds, thin clients, and Windows and Linux servers plus rich integration with HP enterprise management tools.
  • Page 12: Dantz Retrospect Express

    Desktop Management Guide ■ ■ For more information on HP Local Recovery, visit www.hp.com/go/easydeploy Dantz Retrospect Express Dantz Retrospect Express protects a single Windows desktop or notebook computer. Retrospect Express allows recovery from data loss due to viruses, newly installed software, user error, damaged hardware, hardware upgrades, hackers, and lost or stolen computers.
  • Page 13: Proactive Change Notification

    60 days in advance Send you E-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for most commercial computers and servers http://www.hp.com/go/pcn. www.hp.com Desktop Management Guide...
  • Page 14: Subscriber's Choice

    HP Client Management Solutions, HP Systems Insight Manager, and Microsoft's implementation of CIM, known as Windows Management Instrumentation (WMI), the HP Insight Management Agent is no longer being provided on new HP commercial desktop, workstation, and notebook models introduced after January 1, 2004.
  • Page 15: Rom Flash

    HP PC ROM images over the network. It also results in greater productivity and lower total cost of ownership.
  • Page 16: Hpqflash

    The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files when prompted. FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade.
  • Page 17 Enter password. Blink On in Keyboard locked in network mode. sequence, one at a time—N, C, SL Boot Block ROM Flash successful. Turn power off, then on to reboot. www.hp.com Desktop Management Guide State/Message...
  • Page 18: Replicating The Setup

    Both procedures require a diskette drive or a supported USB flash media device, such as an HP Drive Key. ✎ To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manger Software. For more information visit Copying to Single Computer Ä...
  • Page 19: Copying To Multiple Computers

    Media, and follow the instructions on the screen. “Copying to Single Computer” on 14). “Supported USB Flash Media Device” on page USB Flash Media Device” on page Flash Media Device” on page 20. www.hp.com Desktop Management Guide when the Enter “Supported 17, or...
  • Page 20 Follow the instructions on the screen to create the configuration diskette or USB flash media device. copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://welcome.hp.com/support/files number of the computer. an autoexec.bat file containing the following command: repset.exe diskette or USB flash media device and turn the computer on.
  • Page 21: Creating A Bootable Device

    Creating a Bootable Device Supported USB Flash Media Device Supported devices, such as an HP Drive Key or a DiskOnKey, have a preinstalled image to simplify the process of making them bootable. If the USB flash media device being used does not have this image, use the procedure later in this section (see Media Device”...
  • Page 22 USB flash media device, add the system files, and ask for a Volume Label. Enter for no label or enter one if desired. www.hp.com key to return to the A:\ prompt. where x represents the drive where X represents the each time.
  • Page 23 LOGO.SYS to the root directory of the USB flash media device. Return to Desktop Management Guide device. boot to the USB flash media device as drive C. “Copying to Multiple Computers” on page 15. www.hp.com Desktop Management Guide...
  • Page 24: Unsupported Usb Flash Media Device

    Close the computer cover. monitor light turns green to enter Computer Setup. Press bypass the title screen, if necessary. at the appropriate time, you must restart the when the monitor light turns green to www.hp.com when the Enter Desktop Management Guide...
  • Page 25 Computer Setup. Press bypass the title screen, if necessary. SATA controllers that were disabled in step 6. Put the SATA controller on its original IRQ. flash media device as drive C. www.hp.com Desktop Management Guide Enter and press . Format...
  • Page 26: Dual-State Power Button

    CAUTION: Do not use the power button to turn off the computer unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive. “Copying to Multiple Computers” on page 15. Power Options. www.hp.com Desktop Management Guide...
  • Page 27: World Wide Web Site

    HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from...
  • Page 28: Asset Tracking And Security

    Desktop Management Guide Asset Tracking and Security Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking...
  • Page 29 Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. This feature is supported on some models only. www.hp.com Desktop Management Guide...
  • Page 30 Allows you to: • Enable/disable the Embedded Security device. • Reset the device to Factory Settings. This feature is supported on some models only. See the HP ProtectTools Security Manager Guide at more information. Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), MultiBay devices (some models), and SCSI controllers (some models).
  • Page 31 ✎ This selection will only appear when at least one MultiBay drive that supports the DriveLock feature is attached to the system. www.hp.com Desktop Management Guide...
  • Page 32: Password Security

    ✎ System Software Manger and HP Client Manger Software allow remote management of Setup Passwords and other BIOS settings in a networked environment. For more information, visit http://www.hp.com/go/EasyDeploy...
  • Page 33: Establishing A Power-On Password Using Computer Setup

    Start > Shut Down > Restart the Computer. Enter. password, then press www.hp.com Desktop Management Guide when the Enter...
  • Page 34: Entering A Setup Password

    Entering a Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup.
  • Page 35: Changing A Power-On Or Setup Password

    Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at 1. Turn on or restart the computer. If you are in Windows, click 2. As soon as the computer is turned on, press ✎...
  • Page 36: National Keyboard Delimiter Characters

    Deleting a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at 1. Turn on or restart the computer. If you are in Windows, click 2. As soon as the computer is turned on, press ✎...
  • Page 37: Drivelock

    Computer Setup. It is only available when DriveLock-capable hard drives are detected. DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents.
  • Page 38: Using Drivelock

    DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled.
  • Page 39: Smart Cover Sensor

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice.
  • Page 40: Smart Cover Lock

    4. Before exiting, click File > Save Changes and Exit. Smart Cover Lock The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock in the unlocked position.
  • Page 41: Locking The Smart Cover Lock

    Start > Shut Down > Restart. monitor light turns green to enter Computer Setup. Press bypass the title screen, if necessary. at the appropriate time, you must restart the when the monitor light turns green to www.hp.com Desktop Management Guide when the Enter when the...
  • Page 42: Cable Lock Provision

    Ä CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one at an authorized reseller or service provider. To obtain the FailSafe Key, do any one of the following: ■...
  • Page 43: Fingerprint Identification Technology

    If the computer is connected to a network managed by HP Client Manager, the computer sends a fault notice to the network management application. With HP Client Manager, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.
  • Page 44: Surge-Tolerant Power Supply

    The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. www.hp.com Desktop Management Guide...
  • Page 45 32 delimiter characters, table 32 deployment tools, software 2 diagnostic tool for hard drives 39 disk, cloning 2 DiskOnKey see also HP Drive Key bootable 17 drive, protecting 39 Drivelock 33 dual-state power button 22 entering power-on password 29...
  • Page 46 HP Drive Key see also DiskOnKey bootable 17 HP Lifecycle solutions 2 HP Local Recovery 7 HP System Software Manager 4 initial configuration 2 internal temperature of computer 40 Internet addresses, See Web sites invalid system ROM 12 keyboard delimiter characters, national 32...
  • Page 47 USB flash media device, bootable 17 Web sites Dantz Retrospect Express 9 Fingerprint Identification Technology 39 HP Client Manager 5 HP Client Managment Solutions using Altiris 6 HP Lifecycle Solutions 2 HP Local Recovery 8 HPQFlash 12 PC deployment 2...