Solving Audio Problems - HP Point of Sale rp5000 Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving Audio Problems

Solving Audio Problems
Problem
Sound does not come
out of the external speakers
or headphones.
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CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Sound cuts in and out.
Computer appears to be
locked up while recording
audio.
2–22
If the computer has audio features and you encounter audio problems,
see the common causes and solutions listed in the following table.
Cause
Software volume control
is turned down.
The external speakers
are not turned on.
External speakers
plugged into the wrong
audio jack.
Volume is muted.
Computer is in
standby mode.
Processor resources are
being used by other
open applications.
The hard disk may be
full.
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Solution
Double-click the Speaker icon on
the taskbar, then make sure that
Mute is not selected and use the
volume slider to adjust the volume.
Turn on the external speakers.
If the system is equipped with a
sound card, see the sound card
documentation for proper speaker
connection.
1. From the Control Panel
program, click Sound,
Speech and Audio
Devices, then click Sounds
and Audio Devices.
2. Click the Mute check box to
remove the check mark from
the box.
Press the power button to resume
from standby mode.
Shut down all open
processor-intensive applications.
Before recording, make sure there is
enough free space on the hard disk.
You can also try recording the
audio file in a compressed format.
Troubleshooting Guide