HP Point of Sale rp5000 Troubleshooting Manual page 32

Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem
Nonsystem disk/NTLDR
missing message.
Second Ultra ATA hard
drive does not perform
optimally.
Computer will not start.
2–16
Cause
The system is trying to
start from a diskette that
is not bootable.
The system is trying to
start from the hard drive
but the hard drive may
have been damaged.
System files missing or
not properly installed.
Hard drive boot has
been disabled in
Computer Setup.
You are using the
wrong cable for the
drive type.
Both slow and fast
UATA devices are on
the same data cable.
Hard drive is damaged.
www.hp.com
Solution
Remove the diskette from the
diskette drive.
Insert a bootable diskette into the
diskette drive and restart the
computer.
Insert a bootable system diskette
and restart. Verify hard drive is
partitioned and formatted. Install
system files for the appropriate
operating system if necessary.
Run Computer Setup and enable the
hard drive entry in the Storage >
Boot Order list.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable.
The 80-conductor cable is standard
on some models.
Change slow UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller
on the system board.
Observe the beeps and LED lights
on the front of the computer.
See Appendix A, "POST Error
Messages" to determine possible
causes.
See the Worldwide Limited
Warranty for details.
Troubleshooting Guide