Before You Call For Technical Support - HP Point of Sale rp5000 Getting Started

Getting Started
✎
If the computer is running Windows XP Embedded, you must be
logged in as an Administrator to run the Documentation CD
manually.

Before You Call for Technical Support

If you are having problems with the computer, try the following
solutions before calling for technical support.
■
Look for flashing LEDs on the front of the computer that are
codes for specific problems. Refer to
Front Panel LEDs and Audible Codes" on page 21
guide for details.
■
If the screen is blank, plug the monitor into a different video
port on the computer if one is available. Or, change out the
monitor with a monitor that you know is working properly.
■
If you are working on a network, plug another computer with
a different cable into the network connection. There may be a
problem with the network plug or cable.
■
If you recently added new hardware, remove the hardware
and see if the computer functions properly.
■
If you recently installed new software, uninstall the software
and see if the computer functions properly.
■
Refer to the following
guide for more general suggestions.
■
Refer to the comprehensive Troubleshooting Guide on the
Documentation CD for more detailed information.
■
Refer to the comprehensive online technical support at
www.hp.com/support
■
Run the Restore Plus! CD.
8
"Helpful Hints" on page 10
.
www.hp.com
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Getting Started