Report False Positives And False Negatives; Add Trusted Email Forwarders To Improve Spam Score Accuracy - Watchguard Firebox X15 User Manual

spamBlocker

Report false positives and false negatives

A false positive email message is a legitimate message that spamBlocker incorrectly identifies as spam. A false
negative email message is a spam message that spamBlocker does not correctly identify as spam. If you find
a false positive or false negative email message, you can report the classification error directly to Commtouch.
You must have access to the email message to submit the report.
For information on how to submit a report for a false positive or false negative, see the spamBlocker section
of the product FAQs available at: www.watchguard.com/support/faqs/fireware/.
You must log in with your LiveSecurity Service user name and passphrase.
Add trusted email forwarders to improve spam score
accuracy
Part of the spam score for an email message is calculated using the IP address of the server that the message
was received from. If an email forwarding service is used, the IP address of the forwarding server is used to
calculate the spam score. Because the forwarding server is not the initial source email server, the spam score
can be inaccurate.
To improve spam scoring accuracy, you can enter one or more host names or domain names of email servers
that you trust to forward email to your email server. After you add one or more trusted email forwarders,
spamBlocker ignores the trusted email forwarder in email message headers. The spam score is calculated
using the IP address of the source email server.
Add Trusted Email Forwarders
On the spamBlocker Settings Common tab, you can enter one or more host names or domain names of email
servers that you trust to forward email to your email server.
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