Lightware MMX2-4x3-H20 User Manual page 145

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11. Appendix
11.11. Further Information
Limited Warranty Statement
1. Lightware Visual Engineering PLC (Lightware) warrants to all trade and end user customers that any
Lightware product purchased will be free from manufacturing defects in both material and workmanship for
three (3) years from purchase unless stated otherwise below. The warranty period will begin on the latest
possible date where proof of purchase/delivery can be provided by the customer. In the event that no proof
can be provided (empty 'Date of purchase' field or a copy of invoice), the warranty period will begin from the
point of delivery from Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year warranty period under the same terms
as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is unhappy with any aspect of a Lightware
product, Lightware will accept a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty period will automatically be eligible for
replacement and advanced replacement where available. Any replacements provided will be warranted for
the remainder of the original unit's warranty period.
1.4. Product failures from six (6) months to the end of the warranty period will either be repaired or replaced
at the discretion of Lightware. If Lightware chooses to replace the product, then the replacement will be
warranted for the remainder of the original unit's warranty period.
2. The above-stated warranty and procedures will not apply to any product that has been:
2.1. Modified, repaired or altered by anyone other than a certified Lightware engineer unless expressly
agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental damage.
2.4. Any costs incurred for repair/replacement of goods that fall into the categories above (2.1., 2.2., 2.3.)
will be borne by the customer at a pre-agreed figure.
3. All products to be returned to Lightware require a return material authorization number (RMA) prior to
shipment, and this number must be clearly marked on the box. If an RMA number is not obtained or is not
clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound, and Lightware will be responsible for out-bound shipping
costs.
3.2. Newly repaired or replaced products will be warranted to the end of the originally purchased product's
warranty period.
MMX2 series – User's Manual
Document Revision History
Rev. Release date
1.0
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
Contact Us
©2024 Lightware Visual Engineering. All rights reserved. All trademarks mentioned are the property of
Applied firmware package: v2.9.0b6 | LDC software: v2.7.6b4
Changes
23-02-2022 Initial version
LARA interface section added, backup file contents added
31-08-2022
16-09-2022 Bulk management chapter updated
26-10-2022 Minor corrections for HTML export
09-12-2022 Release notes updated
802.1x authentication sections added, basic authentication
information updated, firmware update options added,
23-02-2023
specifications updated, REST API cahpter updated, minor
corrections
LDC chapter updated, SSL certificate upload added, Update
06-04-2023
REST API section added
06-06-2023 Host name setting adjusted
Specifications updated, Built-in Web chapter added, other minor
25-01-2024
changes
sales@lightware.com
+36 1 255 3800
support@lightware.com
+36 1 255 3810
Lightware Visual Engineering PLC.
Peterdy 15, Budapest H-1071, Hungary
www.lightware.com
their respective owners. Specifications subject to change without notice.
145
Editor
Laszlo Zsedenyi
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl
Nikolett Keindl