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Dell PowerVault DL2000 Hardware Owner's Manual

Dell storage system hardware owner's manual
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Dell™ PowerVault™ DL2000
Hardware Owner's Manual

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  • Page 1 Dell™ PowerVault™ DL2000 Hardware Owner’s Manual...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries;...

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages...
  • Page 4 Responding to Error Messages Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration...
  • Page 5 ..... . . Hard Drives ....Before You Begin Removing a Drive Blank Installing a Drive Blank...
  • Page 6 SAS Controller Daughter Card Installing a SAS Controller Daughter Card SAS Controller Daughter Card Cabling Guidelines Removing a SAS Controller Daughter Card Configuring the Boot Device Expansion Cards Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card Expansion-Card Cage Removing the Expansion-Card Cage Replacing the Expansion-Card Cage...
  • Page 7 Activating the Integrated NIC TOE ......Processors Removing a Processor Installing a Processor ..... . System Battery Replacing the System Battery Expansion-Card Riser Boards...
  • Page 8 Start-Up Routine Checking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a Serial I/O Device Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies...
  • Page 9 Getting Help ..... Contacting Dell ..... .
  • Page 10 Glossary ......169 Index ......Contents...

  • Page 11: About Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.
  • Page 14 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector Power-on indicator, power button NMI button System identification button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.

  • Page 15: Hard-Drive Indicator Codes

    Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector LCD panel USB connectors (2) Video connector Hard drives (4) Optical drive Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drive- status indicator lights to indicate the status of the drive.
  • Page 16 Figure 1-2. Hard-Drive Indicators drive-status indicator (green and amber) Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal"...

  • Page 17: Back-Panel Features And Indicators

    Table 1-3. Hard-Drive Indicator Patterns for RAID (continued) Condition Drive ready for insertion or removal Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild aborted Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

  • Page 18: Connecting External Devices

    Dell remote access controller (optional) Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific...

  • Page 19: Nic Indicator Codes

    Table 1-4. Redundant Power Supply Indicators Indicator Power supply status Power supply fault AC line status Figure 1-4. Redundant Power Supply Indicators power supply status AC line status NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status.

  • Page 20: Lcd Status Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 21 NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 167. Table 1-6. LCD Status Messages Code Text SYSTEM NAME...
  • Page 22 Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 140. See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 167.
  • Page 23 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
  • Page 24 Table 1-6. LCD Status Messages (continued) Code Text E141F CPU Protocol E1420 CPU Bus PERR E1421 CPU Init E1422 CPU Machine E1610 PS # Missing E1614 PS # Status E1618 PS # Predictive E161C PS # Input Lost About Your System Causes The system BIOS has reported a processor...
  • Page 25 Table 1-6. LCD Status Messages (continued) Code Text E1620 PS # Input Range E1624 PS Redundancy The power supply E1710 I/O Channel E1711 PCI PERR B## D## F## PCI PERR Slot Causes Power source for specified power supply is unavailable, or out of acceptable range.
  • Page 26 Table 1-6. LCD Status Messages (continued) Code Text E1712 PCI SERR B## D## F## PCI SERR Slot E1714 Unknown Err E171F PCIE Fatal Err B## D## PCIE Fatal Err Slot # E1810 HDD ## Fault About Your System Causes The system BIOS has reported a PCI system error on a component that resides in PCI...
  • Page 27 Table 1-6. LCD Status Messages (continued) Code Text E1811 HDD ## Rbld Abrt E1812 HDD ## Removed E1913 CPU & Firmware Mismatch E1A11 PCI Rsr Config E1A12 PCI Rsr Missing E1A14 SAS Cable A E1A15 SAS Cable B E2010 No Memory Causes The specified hard drive has experienced a rebuild...
  • Page 28 Table 1-6. LCD Status Messages (continued) Code Text E2011 Mem Config E2012 Unusable Memory E2013 Shadow BIOS Fail E2014 CMOS Fail E2015 DMA Controller E2016 Int Controller E2017 Timer Fail E2018 Prog Timer E2019 Parity Error E201A SIO Err E201B Kybd Controller E201C SMI Init E201D Shutdown Test BIOS shutdown test...
  • Page 29 E2021 Memory Population E2022 POST Fail E2110 MBE Crd # DIMM ## & ## Causes failure. Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Check screen for specific Incorrect memory configuration. Memory population order incorrect. General failure after video. Check screen for specific One of the DIMMs in the set implicated by "## &...
  • Page 30 Table 1-6. LCD Status Messages (continued) Code Text E2111 SBE Log Disable Crd # DIMM ## E2112 Mem Spare Crd # DIMM ## E2113 Mem Mirror Crd # DIMM ## & ## E2118 Fatal NB Mem About Your System Causes The system BIOS has disabled memory single-bit error (SBE) logging, and...

  • Page 31: Solving Problems Described By Lcd Status Messages

    Table 1-6. LCD Status Messages (continued) Code Text E2119 Fatal SB Mem I1910 Intrusion I1911 >3 ERRs Chk I1912 SEL Full NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 32: System Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 33 Table 1-7. System Messages Message Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Attempting to update Remote Configuration. Please wait... BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. CPUs with different cache sizes detected! Decreasing available memory Causes...
  • Page 34 Table 1-7. System Messages (continued) Message DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y. DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.
  • Page 35 Table 1-7. System Messages (continued) Message Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology. Causes Incorrect configuration settings in the System Setup program.
  • Page 36 Faulty keyboard controller; faulty system board Corrective Actions See "Troubleshooting System Memory" on page 142. Ensure that the Dell Remote Access Controller is properly installed. See "DRAC Card and Cables" on page 93. Ensure that only Dell- qualified memory is used.
  • Page 37 Table 1-7. System Messages (continued) Message Manufacturing mode detected MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value...
  • Page 38 Table 1-7. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x Not a boot diskette About Your System Causes Faulty or missing optical/diskette drive...
  • Page 39 Table 1-7. System Messages (continued) Message PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Actual Link Width is n PCIe Training...
  • Page 40 Table 1-7. System Messages (continued) Message Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address Sector not found Seek error Seek operation failed Shutdown failure About Your System Causes The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the...
  • Page 41 Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Check the Time and Date settings. See "Using the System Setup Program" on page 45. If the problem persists, replace the system battery.
  • Page 42 Table 1-7. System Messages (continued) Message Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning! No micro code update loaded for processor 0 Warning: Embedded RAID firmware is not present. Warning: Embedded RAID error.

  • Page 43: Warning Messages

    Table 1-7. System Messages (continued) Message Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault Write fault on selected drive...

  • Page 44: Diagnostics Messages

    Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 167, and then follow the instructions in that section for obtaining technical assistance.

  • Page 45: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 46: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 47 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration.
  • Page 48 DRAC, additional options such as virtual floppy and virtual CD-ROM may be present. NOTE: attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices USB Flash Drive Determines the emulation type for a USB flash drive. Hard disk Type allows the USB flash drive to act as a hard drive.

  • Page 49: Memory Information Screen

    Table 2-2. System Setup Program Options (continued) Option Description Keyboard Determines whether your system starts up with the NumLock NumLock mode activated on 101- or 102-key keyboards (does not apply to (On default) 84-key keyboards). Report Keyboard Enables or disables reporting of keyboard errors during the Errors POST.

  • Page 50: Cpu Information Screen

    Table 2-3. Memory Information Screen (continued) Option Snoop Filter (Disabled default) Low Power Mode (Disabled default) CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Bus Speed Logical Processor...

  • Page 51: Integrated Devices Screen

    Table 2-4. CPU Information Screen (continued) Option Demand-Based Power Management (Enabled default) Processor X ID Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-5. Integrated Devices Screen Options Option Description Integrated SAS...
  • Page 52 Table 2-5. Integrated Devices Screen Options (continued) Option Description Embedded Gb Enables or disables the system's integrated NIC. Options are NIC1 Enabled without PXE, Enabled with PXE, and Disabled. PXE (Enabled with PXE support allows the system to boot from the network. Changes default) take effect after the system reboots.

  • Page 53: Serial Communication Screen

    Serial Communication Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-6. Serial Communication Screen Options Option Description Serial Communication Options are On with Console Redirection via COM2, and Off. (Off default) Failsafe Baud Rate Displays the failsafe baud rate used for console redirection...
  • Page 54 Table 2-7. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.
  • Page 55 Table 2-7. System Security Screen Options (continued) Option Description TPM Clear (No default) When set to Yes, all the contents of the TPM are cleared. NOTE: Power Button Turns system’s power off and on. (Enabled default) • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

  • Page 56: Exit Screen

    Exit Screen After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system.
  • Page 57 Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password.
  • Page 58 Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 59), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security.

  • Page 59: Using The Setup Password

    Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.

  • Page 60: Disabling A Forgotten Password

    After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required). Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options.

  • Page 61: Baseboard Management Controller Configuration

    Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: • Uses the system’s integrated NIC • Fault logging and SNMP alerting • Access to system event log and sensor status •...
  • Page 62 Using the System Setup Program...

  • Page 63: Installing System Components

    Installing System Components This section describes how to install the following system components: • Hard drives • Power supplies • System fans • Cooling shroud • Fan brackets • Cable routing • SAS controller daughter card • Expansion cards • Expansion card cage •...

  • Page 64: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Front Bezel

    SAS controller daughter card power supply bay left riser memory modules (8) hot-pluggable fans (4) 11 slimline optical drive 13 control panel The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board.

  • Page 66: Replacing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Opening The System

    Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 68: Hard Drives

    Figure 3-3. Removing the Cover latch alignment J hooks Hard Drives This subsection describes how to install and configure SATA hard drives in the system's internal hard-drive bays. Your system features up to four SATA 3.5-inch hard drives. All drives connect to the system board through the SAS backplane board.

  • Page 69: Before You Begin

    Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SATA drive carrier — Usable only with a SATA hard drive. •...

  • Page 70: Installing A Drive Blank

    Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched.
  • Page 71 3 Install the hot-plug hard drive. Open the handle on the hard-drive carrier. Figure 3-4. Installing a Hot-Plug Hard Drive hard drive drive carrier release handle Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place.

  • Page 72: Replacing A Hard-Drive Carrier

    Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card.

  • Page 73: Installing A Sata Hard Drive And Interposer Card Into A Satau Hard-Drive Carrier

    Figure 3-5. Installing a SATA Hard Drive Into a SATA Drive Carrier screws (4) SATA hard drive Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive.
  • Page 74 2 Viewing the assembly as shown in Figure 3-6, align the bottom rear screw hole on the hard drive with the hole labeled "SATAu" on the hard drive carrier. When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.
  • Page 75 Figure 3-6. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier SATAu SAS screws (4) interposer card (SATA only) hole labels SATAu drive carrier SATA hard-drive Installing System Components...

  • Page 76: Power Supplies

    Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.

  • Page 77: Replacing A Power Supply

    Figure 3-7. Removing and Installing a Power Supply locking tab power-supply handle Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages.

  • Page 78: Removing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Replacing A Cooling Fan

    Figure 3-8. Removing and Installing a Cooling Fan fan bracket Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place.

  • Page 80: Cooling Shroud

    Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. NOTICE: Never operate your system with the memory cooling shroud removed.

  • Page 81: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Replacing The Fan Bracket

    Figure 3-10. Removing and Installing the Fan Bracket release latch plastic clip tabs (2) Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2 Gently rotate the left end of the fan bracket downward into the system until the release latch and plastic clip fully engage.

  • Page 83: Cable Routing

    Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud.

  • Page 84: Installing The Cable Retention Bracket

    Figure 3-11. Removing and Installing the Cable Retention Bracket cable retention bracket hooks (3) chassis slots (6) Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket.

  • Page 85: Sas Controller Daughter Card

    SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card. The SAS controller daughter card provides the SAS storage subsystem for your system’s internal hard drives. The SAS controller daughter card is shown in Figure 3-12. Installing a SAS Controller Daughter Card 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 86 Figure 3-12. Installing a SAS Controller Daughter Card SAS controller daughter card release tab chassis slots (2) 6 Attach any cables from the SAS controller daughter card to the backplane, refer to Figure 3-13 for the cabling guidelines for your system’s card and backplane configuration.

  • Page 87: Sas Controller Daughter Card Cabling Guidelines

    Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. SAS controller daughter card SAS backplane A...

  • Page 88: Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89 NOTE: The procedure for installing expansion cards into the left and central risers is the same except that there is no card guide for cards installing into the central riser, and only half-height cards are supported on the central riser. Full-length expansion card installation is illustrated in Figure 3-14.

  • Page 90: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Expansion-Card Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 4 Remove any expansion cards from the expansion-card cage. See "Removing an Expansion Card" on page 90. 5 Press the two blue release latches on the expansion-card cage. See Figure 3-15. Figure 3-15. Installing and Removing the Expansion-Card Cage expansion-card cage release latches (2) 6 Lift the cage straight up to clear the chassis.

  • Page 93: Replacing The Expansion-Card Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 5 Angle the DRAC card so that its NIC connector inserts through the back- panel DRAC card opening, aligning the card with the back standoff. Figure 3-16. Installing and Removing a DRAC Card DRAC-card connectors (2) retention standoff hole filler plug 6 Align the front edge of the DRAC card with the two front plastic retention standoffs adjacent to the DRAC system board connector, and press down the side of the card until it is fully seated.

  • Page 95: Removing The Drac Card And Cables

    7 Connect the two short ribbon cables to the DRAC card and the system board. See Figure 6-2 for the connector locations NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. Connect one cable to connector 1 on the DRAC card and to DRAC_CONN1 on the system board.

  • Page 96: Optical Drive And Cable

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Installing The Optical Drive

    4 Disconnect the optical drive cable from the back of the drive. 5 To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray out of the system. See Figure 3-17. Figure 3-17.
  • Page 98 6 Route the SATA cable in the cable channel in the right wall of the chassis and replace the cable bracket over the cable. See Figure 3-18. Figure 3-18. SATA Cable Routing in the PowerVault DL2000 SATA_B connector on system board...

  • Page 99: Removing The Optical Drive Cable

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: System Memory

    If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only 667 MHz DDR II FB-DIMMs.

  • Page 101: Non-Optimal Memory Configurations

    • Memory sparing and memory mirroring require eight FBDs, and all FBDs must be of identical memory size, speed, and technology. • Memory sparing and memory mirroring cannot be implemented at the same time. Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines.

  • Page 102: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 103 Figure 3-19. Installing and Removing a Memory Module memory module socket 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 104: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Activating The Integrated Nic Toe

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 67. 4 Remove the fans. See "Removing a System Fan" on page 78 5 Remove the fan bracket.
  • Page 107 Figure 3-20. Installing and Removing the Heat Sink heat sink retention lever latch 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor.

  • Page 108: Installing A Processor

    Figure 3-21. Installing and Removing a Processor notch in processor (2) socket-release lever ZIF socket 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
  • Page 109 With the processor and the socket keys aligned, set the processor lightly in the socket. NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. Close the processor shield. See Figure 3-21. When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor.

  • Page 110: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 111 Figure 3-22. Replacing the System Battery positive side of battery connector negative side of battery connector NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 112: Expansion-Card Riser Boards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Installing The Left Riser Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Removing The Central Riser Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Installing The Central Riser Board

    Figure 3-24. Installing the Central Riser Board card guide (2) central riser board system board socket Installing the Central Riser Board 1 Fitting the two guides over the guide pins on the system board, gently lower the central riser board until the board connector is firmly seated into the system board socket.

  • Page 116: Sideplane Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 Figure 3-25. Sideplane Removal and Installation sideplane board guides (2) pins (2) sideplane release tabs (2) backplane connector Installing System Components...

  • Page 118: Installing The Sideplane Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 119 NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay. 5 Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See "SAS Controller Daughter Card Cabling Guidelines" on page 87 and "Removing the Control Panel Assembly"...

  • Page 120: Installing The Sas Backplane Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 121 4 Replace the fan bracket. See "Replacing the Fan Bracket" on page 82. 5 Replace the fans. See "Replacing a Cooling Fan" on page 79. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 81. 7 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card"...

  • Page 122: Control Panel Assembly (Service-Only Procedure)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Installing The Control Panel Assembly

    Figure 3-27. Control Panel Removal display module label display module control panel cable control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module.

  • Page 124: System Board (Service-Only Procedure)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 NOTE: While removing the memory modules, record the memory module socket locations to ensure proper installation. 10 Remove the heatsink(s) and microprocessor(s). See "Removing a Processor" on page 105. 11 Remove the TOE key, if present. See Figure 6-2 for the location of the TOE key.
  • Page 126 Figure 3-28. System Board Removal system-board tray system board Installing System Components system-board tray riser release pin system-board securing tabs...

  • Page 127: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 128 Installing System Components...

  • Page 129: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130: Checking The Equipment

    Table 4-1. Start-Up Routine Indications (continued) Look/listen for: The CD drive activity indicator. The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse.

  • Page 131: Troubleshooting External Connections

    Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections...

  • Page 132: Troubleshooting The Keyboard

    To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Determine whether the system has monitors attached to both the front and rear video connectors.

  • Page 133: Troubleshooting The Mouse

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 134: Troubleshooting A Serial I/O Device

    2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device"...
  • Page 135 Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 45. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

  • Page 136: Troubleshooting A Nic

    Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 154. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. •...

  • Page 137: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 138: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 139: Troubleshooting Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 140: Troubleshooting System Cooling Problems

    1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 153. 2 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 18. NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate.

  • Page 141: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 143: Troubleshooting An Optical Drive

    10 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 45. If the amount of memory installed does not match the system memory setting, then perform the following steps: Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

  • Page 144: Troubleshooting An External Scsi Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 145 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 146: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Troubleshooting A Sas Controller Daughter Card

    Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information. 7 Check the cable connections inside the system: Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 148 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153.

  • Page 149: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 150: Troubleshooting The Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 151 3 Open the system. See "Opening and Closing the System" on page 66. 4 Ensure that each processor and heat sink are properly installed. See "Processors" on page 105. 5 Close the system. See "Opening and Closing the System" on page 66. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
  • Page 152 20 Open the system. See "Opening and Closing the System" on page 66. 21 Reinstall the processors that you removed in step 10. See "Processors" on page 105. 22 Close the system. See "Opening and Closing the System" on page 66. 23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 153: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 154: When To Use The System Diagnostics

    When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and optical drive) are functioning, you can use the system diagnostics to help identify the problem.

  • Page 155: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.

  • Page 156: Viewing Information And Results

    Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. •...

  • Page 157: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system.

  • Page 158: System Board Connectors

    Table 6-1. System Board Jumper Settings Jumper 1 PWRD_EN 2 NVRAM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169. System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors.
  • Page 159 Figure 6-2. System Board Connectors Table 6-2. System Board Connectors Connector DRAC_CONN2 SATA_B Description Dell Remote Access Control (DRAC) card 2 SATA B connector Jumpers and Connectors...
  • Page 160 22 RISER1 23 SATA_A 24 BATTERY 25 RISER2 Jumpers and Connectors Description Dell Remote Access Control (DRAC) card 1 Memory module, slot 1 Memory module, slot 5 Memory module, slot 2 Memory module, slot 6 Memory module, slot 3 Memory module, slot 7...

  • Page 161: Sas Backplane Board Connectors

    SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the SAS backplane board. Figure 6-3. SAS Backplane Board Components: 3.5-inch x4 drive 0 (SASDRV0) tape drive power connector (J_TBU_PWR) drive 3 (SASDRV3) backplane power (J_BP_PWR) front back SAS (SAS_A) drive 2 (SASDRV2)

  • Page 162: Sideplane Board Connectors

    Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4. Sideplane Board Connectors control panel (CTRL) chassis intrusion switch pin guides (2) Expansion-Card Riser-Board Components and PCI Buses Figure 6-5 and Figure 6-6 show the components on the optional PCIe expansion-card riser boards, including the expansion-card slots and buses.
  • Page 163 Figure 6-5. Optional PCIe Left Expansion-Card Riser Board Components riser release pin slot 3 PCIe x4 lane width system board connector Figure 6-6. Optional PCIe Expansion-Card Central Riser Board Components slot 1 PCI-X - x8 lane width slot 2 PCIe x8 lane width pin guide (2) system board connector Jumpers and Connectors...

  • Page 164: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 45. The password jumper enables these password features or disables them and clears any password(s) currently in use.
  • Page 165 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Assigning a System Password" on page 57. Jumpers and Connectors...
  • Page 166 Jumpers and Connectors...

  • Page 167: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 168 Getting Help...
  • Page 169 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 170 boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
  • Page 171 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAC — Dell Remote access controller. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 172 ESM — Embedded server management. expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board.
  • Page 173 headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device.
  • Page 174 kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN.
  • Page 175 memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
  • Page 176 pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST —...
  • Page 177 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 178 system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
  • Page 179 video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
  • Page 180 Glossary...
  • Page 181 130 configuring memory, 100 connecting external devices, 18 connectors expansion-card riser board, 162 SAS backplane board, 161 system board, 158 contacting Dell, 167 control panel assembly installing, 123 removing, 122 cooling fan troubleshooting, 141 cooling fans removing, 78...
  • Page 182 138 daughter card SAS, 85, 87 Dell contacting, 167 diagnostics advanced testing options, 155 testing options, 154 when to use, 154 DRAC card installing, 93 removing, 95 drive blank installing, 70 removing, 69 drive carrier SATA hard drive (SATA), 72...
  • Page 183 removing from a drive carrier, 72 troubleshooting, 146 hard drives boot device, 87 indicator codes, 15 hot-plug hard drives, 70 indicators back-panel, 17 front-panel, 13 hard-drive, 15 NIC, 19 power, 18 installing cable retention bracket, 84 control panel assembly, 123 DRAC card, 93 expansion card, 88 expansion card guidelines, 88...
  • Page 184 system, 100 troubleshooting, 142 memory modules removing, 104 messages alert, 44 error messages, 45 hard-drive indicator codes, 15 status LCD, 20 system, 32 warning, 43 microprocessors troubleshooting, 150 mouse troubleshooting, 133 NICs indicators, 19 troubleshooting, 136 optical drive installing, 97 optical drive and cable removing, 96 optical drive cable...
  • Page 185 cable retention bracket, 83 central riser, 114-115 control panel assembly, 122 cooling fan, 78 cover, 66 DRAC card, 95 expansion card, 90 expansion-card cage, 91 fan bracket, 81 hard drive blank, 69 hard drive from a drive carrier, 72 hard drives, 70 left riser, 113 left riser board, 112 memory, 104...
  • Page 186 Dell, 167 system opening, 66 system board connectors, 158 installing, 127 jumpers, 157 removing, 124 replacing, 124 system cooling troubleshooting, 140 system features accessing, 12 system messages, 32 system password assigning, 57 changing, 59 deleting, 59 using, 56 system password features, 56...
  • Page 187 processor, 105 USB device troubleshooting, 134 using system setup, 46 video troubleshooting, 131 warning messages, 43 warranty, 11 wet system troubleshooting, 137 Index...
  • Page 188 Index...

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