Printer Operation Problems - Intermec EasyCoder PD41 User Manual

Chapter 4 — Troubleshooting

Printer Operation Problems

The following table lists possible problems that affect the
printer's operation.
Printing Operation Problems
Problem
The Power control LED is
not lit when power is
switched on.
Error LED turns solid red
after printing.
Label is jammed after
printing.
When printing, labels are
skipped.
When using cutter, label
was not cut straight.
When using cutter, label
could not feed or
abnormal cutting occurs.
Blue Ready-to-Work LED
blinks.
When using internal
rewinder, abnormal
function occurs.
Printer keeps printing or
feeding when it should
stop.
Printing is slow.
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Solution / Reason
• Check that the power cable is correctly
connected to printer and electrical
outlet.
• Check if printer is out of media or
ribbon.
• Check if media is jammed or tangled.
• Check that the print mechanism is
locked and closed correctly.
• Check the cutter.
• Check application.
• Clear the media jam. If the label is
stuck on the thermal printhead, clean
as instructed in Chapter 3.
• Run a new testfeed by holding print
button more than one second.
• Check if label gap sensor is disturbed
by dust or foreign particles.
• Check whether the media thickness
exceeds 0.25mm (9.8 mils).
• Check if the media is loaded correctly.
• Check that the cutter is installed
properly.
• Check if paper feed rods are sticky.
Clean as described in Chapter 3.
• See section later in this chapter
regarding the Ready-to-Work LED.
• Check that media is loaded correctly.
• Check media settings.
• Check label gap sensor position.
• Sensors may be dirty.
• Check application.
EasyCoder PD41 Printer User's Guide