Intermec CK61 User Manual page 123

Chapter 4 — Maintaining the Computer
Problems While Configuring 802.1x Security
Problem
The CK61 indicates that it is authenticated, but it does not
communicate with the host.
The CK61 does not appear to be authenticating and a
network connection icon does not appear on the status bar.
A network connection icon appears in the status bar, but
then disappears.
The CK61 indicates that it is not authenticated.
You are setting up multiple access points in a network, with
different SSIDs, and the connection fails.
You receive a message saying "The server certificate has
expired or your system date is incorrect" after you perform a
cold boot on the CK61.
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If you have trouble configuring the computer for 802.1x security, check
these problems and possible solutions.
CK61 Mobile Computer with Windows Mobile User's Manual
Solution
Ensure CK61 IP address, host IP address, subnet mask,
default router are configured for network. Do not perform a
cold boot as this resets the time and date. Update time and
date for Certificate of Authority.
CK61 may not be communicating with access point.
Ensure CK61 network name matches access point network
name (SSID). Default network name is "INTERMEC."
802.1x security network may not be active. Ensure the
server software is properly loaded and configured on server
PC. For help, see server software documentation.
CK61 may not be communicating with the intended access
point. Ensure the CK61 network name matches the access
point network name. Default network name is
"INTERMEC."
Access point may not be communicating with server.
Ensure the access point is turned on, properly configured,
and has 802.1x security enabled.
• Users Name and Password parameters on CK61 match
the user name and password on authentication server.
You may need to reenter the password on both CK61
and authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
• IP address and secret key for access point must match
the IP address and secret key on authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
• Authentication server software is running on server PC
The CK61 does not save WEP key values when changing
the SSID. Reenter the WEP key value after changing the
SSID, select Apply Network Settings from the 802.11
Radio menu. You should now be able to connect to the
different access points.
Date and time are not saved when a cold boot is performed.
Reenter the date and time, then select Apply Network
Settings from the 802.11 Radio menu.