Power - HP Compaq Presario,Presario 5000 User Manual

Hp compaq presario,presario 5000: user guide
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Symptom
Computer will not turn on.
"Illegal Operation has
Occurred" error message is
displayed.
Computer will not start.
11-14 N
S
H
?
EED
OME
ELP

Power

Problem
Line voltage selection
switch is not in the
proper position for
your region (115V/
230V).
Wall outlet is bad.
Software being used is
not Microsoft-certified
for your version of
Windows.
Configuration files are
corrupt.
System files may have
been damaged. You
will need to insert a
start-up disk or
Windows Start-Up disk
to restart your
computer.
Wrong memory
modules were used in
upgrade, or memory
modules were installed
in the wrong location.
Hard drive has been
damaged.
Solution
Set the line voltage selection switch to the
correct setting for your region, or call Compaq
Technical Support for assistance. Refer to your
Certificate of Warranty for details.
Test the outlet by connecting a different
electrical device to outlet.
Verify that the software is certified by Microsoft
for your version of Windows (see program
packaging for this information).
If possible, save all data, close all programs, and
restart your computer. If the error message
returns, you may need to back up your data files
and use the QuickRestore utility.
L
Caution: QuickRestore reformats your
hard drive; all data files will be lost.
1. Insert a start-up disk in the diskette drive.
2. Restart your computer.
3. At the A:> prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task
will restore the system files to your hard
drive.
4. Restart your computer.
If this task does not restart your computer, call
Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Verify the accuracy of memory modules
installation by calling Compaq Technical
Support. Refer to your Certificate of Warranty for
details.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
M
P
—L
M
Y
RESARIO
EARNING
ORE

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