HP ZBook 8 G1i Manuals

Manuals and User Guides for HP ZBook 8 G1i. We have 1 HP ZBook 8 G1i manual available for free PDF download: Maintenance And Service Manual

HP ZBook 8 G1i Maintenance And Service Manual (183 pages)

14 inch Mobile Workstation PC

Brand: HP | Category: Desktop | Size: 22 MB

Legal Information
2
Table of Contents
5
Product Description
11
Components
15
Right
15
Left
17
Display
18
Low Blue Light Mode (Select Products Only)
18
Keyboard Area
20
Touchpad
20
Touchpad Settings
20
Adjusting Touchpad Settings
20
Turning on the Touchpad
20
Touchpad Components
21
Lights
21
Power Button and Fingerprint Reader
23
Special Keys
24
Bottom
25
Labels
26
Using a SIM Card (Select Products Only)
27
Inserting a Nano SIM Card
27
Illustrated Parts Catalog
29
Computer Major Components
29
Display Assembly Subcomponents
33
Miscellaneous Parts
35
Removal and Replacement Procedures Preliminary Requirements
39
Tools Required
39
Service Considerations
39
Plastic Parts
39
Cables and Connectors
39
Drive Handling
39
Electrostatic Discharge Information
40
Generating Static Electricity
40
Preventing Electrostatic Damage to Equipment
41
Personal Grounding Methods and Equipment
41
Grounding the Work Area
42
Recommended Materials and Equipment
42
Cleaning Your Computer
43
Enabling HP Easy Clean (Select Products Only)
43
Removing Dirt and Debris from Your Computer
43
Cleaning Your Computer with a Disinfectant
44
Caring for Wood Veneer (Select Products Only)
45
Packaging and Transporting Guidelines
45
Accessing Support Information
45
Removal and Replacement Procedures for Customer Self-Repair Parts
47
Component Replacement Procedures
47
Preparation for Disassembly
47
Bottom Cover
47
Battery
50
Removing and Reinstalling the same Battery
50
Installing a New Battery
51
Memory Modules
56
WWAN Module
58
Solid-State Drive
59
Removal and Replacement Procedures for Authorized Service Provider Parts
61
Component Replacement Procedures
61
Speakers
61
Touchpad
62
NFC Module
63
Fan
64
Heat Sink
65
Smart Card Reader
66
System Board
67
Display Assembly
70
Power Button with Fingerprint Reader
76
Power Button (no Fingerprint Reader)
76
Top Cover with Keyboard
77
Troubleshooting Guide
79
Resources
79
General Troubleshooting Steps
80
Identify the Issue
80
Understand the Issue
80
Startup Sequence
80
Failure Classification
81
Examine the Environment
83
Perform a Visual Inspection of Hardware
83
Update BIOS and Drivers
84
Manually Updating BIOS and Drivers
84
Remotely Deploying the BIOS and Drivers
84
Analyze the Issue
84
Remove or Uninstall Recently Added Hardware, Software
84
HP Hardware Diagnostics and Tools
84
HP PC Hardware Diagnostics UEFI
85
HP BIOS Configuration Utility (BCU)
86
HP Image Diagnostic Tool
87
HP Thermal Monitor
87
Non-HP Diagnostics Tools
87
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
87
Status Lights
87
Blinking Light Codes
88
POST Error Messages
89
Resolve the Issue
90
Hard Reset
90
Soft Reset (Default Settings)
91
10. Reseat Cables and Connections
91
11. Test with Minimum Configuration
92
Essential Hardware Configuration
92
Safe Mode
93
Test with Verified Working Configuration (Hardware or Operating System)
93
13. Replace the System Board
93
Verify Solution
94
Helpful Hints
95
At Startup
95
During Operation
95
Consulting with HP Service
96
Common Issues and Possible Solutions
96
Power-On Issues
96
No Power
97
Intermittent Power-On, Shutdown, Restart
99
AC Adapter Issue
100
Battery Not Recognized, Not Charging
100
Battery Discharges too Fast
103
Burnt Smell
103
Post
104
No Video (with Power)
104
Blinking Lights
105
Diagnostic Error Messages
106
BIOS Password
106
Performance (OS)
107
Intermittent Shutdown
107
Blue Screen
108
Freeze at Windows Logo (Hang or Lockup)
110
Electromagnetic Interference (EMI)
111
No Wake up
112
Unresponsive
113
Slow Performance
114
HP Smart Adapter Warning Message
114
Incorrect Time and Date
115
Display
116
Display Anomalies
116
Symptom
116
Quick Check
117
HP PC Hardware Diagnostics (UEFI) for Video Test
117
Display Assembly Diagram
117
Dead Pixel
118
No Video (Internal)
118
No Video (External)
118
Displayport/Vga
119
Hdmi
119
No or Bad External Video Via Docking
120
Incorrect or Missing Color/Distorted Image
120
Touch Screen
121
I/O Devices
122
Keyboard
122
Keyboard Pointing Stick (Select Products Only)
123
Keyboard Backlight
124
Touchpad
124
Network Connectivity (RJ-45 Jack)
125
Network Connectivity Wireless (WLAN)
125
Wwan
126
Usb
126
Smart Card Reader
127
Speaker, Headphone - Audio Issues
128
Thunderbolt (TB)
130
Storage
130
Hard Drive or Solid-State Drive Not Recognized
131
No Boot to Operating System (no Read-Write Error)
132
Read-Write Error
133
Slow Performance
134
Blue Screen (BSOD) Error
134
Noisy Hard Drive
134
Mechanical
135
Noise (Sound)
135
Fan Runs Constantly
136
Thermal Shutdown (Hot)
137
Additional Information
138
Acronyms
138
Blinking Lights and Startup Error Codes
139
Processor Not Executing Code
140
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
140
Memory Module Error
140
Graphics Controller Error (no Controller)
140
Failure System Board Error
141
Intel Trusted Execution Technology (TXT) Error
141
Sure Start Unable to Find Valid BIOS Boot Block Image
141
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
141
POST Error Messages and User Actions
142
Routine Maintenance for Performance Improvement
143
Common Blue Screen Error Messages
144
Error Message List
144
Bug Check Symbolic Names
144
Microsoft General Troubleshooting of Windows Bug Check Codes
144
Use Windows Debugging Tool
145
Windows Software Development Kit (SDK)
145
Display Issue: Pixel Anomalies
149
Cable Management
150
Connector Types
151
Flex Cable
151
Horizontal Cable Insertion
152
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
152
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
152
Computer Setup (BIOS), TPM, and HP Sure Start
154
Using Computer Setup
154
Navigating and Selecting in Computer Setup
154
Restoring Factory Settings in Computer Setup
154
Updating the BIOS
155
Determining the BIOS Version
155
Preparing for a BIOS Update
155
Downloading a BIOS Update
156
Installing a BIOS Update
156
Changing the Boot Order Using the F9 Prompt
157
TPM BIOS Settings (Select Products Only)
157
Using HP Sure Start (Select Products Only)
157
Backing Up, Restoring, and Recovering
158
Backing up Information and Creating Recovery Media
158
Using Windows Tools for Backing up
158
Only)
158
Restoring and Recovering Your System
158
Creating a System Restore
159
Restoring and Recovery Methods
159
Recovering Using the HP Recovery USB Flash Drive
159
Changing the Computer Boot Order
160
Using HP Sure Recover (Select Products Only)
160
Using HP PC Hardware Diagnostics
161
Using HP PC Hardware Diagnostics Windows (Select Products Only)
161
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
161
Accessing HP PC Hardware Diagnostics Windows
161
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
161
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
162
Downloading HP PC Hardware Diagnostics Windows
162
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
162
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
162
Downloading HP Hardware Diagnostics Windows by Product Name or Number
163
Only)
163
Installing HP PC Hardware Diagnostics Windows
163
Using HP PC Hardware Diagnostics UEFI
163
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
163
Starting HP PC Hardware Diagnostics UEFI
163
Only)
164
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
164
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
165
Only)
165
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
165
Downloading Remote HP PC Hardware Diagnostics UEFI
165
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
165
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
166
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
166
Specifications
167
Computer Specifications
167
Display Specifications
168
Hard Drive Specifications
168
Solid-State Drive Specifications
169
Statement of Memory Volatility
170
Current BIOS Steps
170
Nonvolatile Memory Usage
172
Questions and Answers
173
Using HP Sure Start (Select Products Only)
174
Power Cord Set Requirements
175
Requirements for All Countries
175
Requirements for Specific Countries and Regions
175
Swelling or Deformation of Notebook Battery
178
Swollen Notebook Batteries
178
Swollen Battery Is Not a Safety Issue
178
Discontinue Using a Swollen Battery
178
Replace a Swollen Battery
178
Minimize Battery Swelling
178
HP Adaptive Battery Optimizer (Consumer Notebooks)
179
HP Battery Health Manager (Commercial Notebooks)
179
Recycling
180
Index
181

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HP ZBook 8 G1i Maintenance And Service Manual (183 pages)

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