HP Engage One Pro 23.8 G2 AiO System Manuals

Manuals and User Guides for HP Engage One Pro 23.8 G2 AiO System. We have 1 HP Engage One Pro 23.8 G2 AiO System manual available for free PDF download: Maintenance And Service Manual

HP Engage One Pro 23.8 G2 AiO System Maintenance And Service Manual (122 pages)

Brand: HP | Category: Desktop | Size: 7 MB

Legal Information
2
Table of Contents
4
Computer Features
8
Standard Features
8
Integrated Features
10
Fanless Hub Components
11
VESA Hub Components
11
Column Hub Components
12
No Hub Option
12
Locating the Engage One Pro Power Button
13
Locating the Fanless Hub Power Button
14
Adjusting the Head Unit
14
Tilting the Head Unit on a Pro Stand
14
Adjusting the Head Unit on an Advanced Stand
15
Engage One Pro Serial Number Location
15
Fanless Hub Serial Number Location
15
Installing a Security Cable on the Fanless Hub
16
Installing a Security Cable on the Engage One Pro
16
Illustrated Parts Catalog
18
Computer Major Components
18
Miscellaneous Parts
22
Routine Care, Drive Guidelines, and Disassembly Preparation
25
Electrostatic Discharge Information
25
Generating Static Electricity
25
Preventing Electrostatic Damage to Equipment
26
Personal Grounding Methods and Equipment
26
Grounding the Work Area
27
Recommended Materials and Equipment
27
Operating Guidelines
28
Routine Care
28
General Cleaning Safety Precautions
28
Removing Dirt and Debris from Your Computer
29
Cleaning Your Computer with a Disinfectant
29
Enabling HP Easy Clean (Select Products Only)
30
Cleaning the Computer Case
31
Cleaning the Keyboard
31
Cleaning the Monitor
31
Cleaning the Mouse
32
Service Considerations
32
Tools and Software Requirements
32
Screws
32
Cables and Connectors
32
Lithium Coin Cell Battery
33
Removal and Replacement Procedures
34
Preparation for Disassembly
34
Stability Base
34
Removing the Stand Cover
35
Hubs
36
Column Hub
36
Advanced Fanless Hub
37
VESA Hub
38
Removing the 10 Inch Customer-Facing Display (CFD)
39
Head Unit from Stand
41
Back Plate
43
Expansion Slot Cover
44
Removing the 6.6 Inch or 6.9 Inch Customer-Facing Display (CFD)
45
Barcode Scanner
46
Fingerprint Reader
47
Magnetic Stripe Reader (MSR)
49
Solid-State Drive
50
Internal System Cover
52
Memory Modules (Sodimms)
53
WLAN Module
56
Power Button Board
58
Microphone Board
59
Touch Board
60
Backlight Board
61
Camera
62
Speakers
63
Fans
64
Heat Sink Assembly
65
Processor
66
Battery
68
System Board
69
Display Panel
71
Antennas
72
Troubleshooting Without Diagnostics
74
Before You Call for Technical Support
74
Helpful Hints
75
Solving General Problems
75
Cannot Access the Computer Setup (F10) Utility When Booting the Computer
76
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed
76
Computer will Not Respond to Keyboard or Mouse
76
Computer Date and Time Display Is Incorrect
76
There Is no Sound or Sound Volume Is too Low
76
Poor Performance
77
Computer Turned off with Four Red Blinks and Two White Blinks
77
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking
78
Solving Power Problems
78
Power Supply Shuts down Intermittently
78
Two Red Blinks then Two Beeps
79
Four Red Blinks then Four Beeps
79
Solving Keyboard and Mouse Problems
79
Keyboard Commands and Typing Are Not Recognized by the Computer
80
Mouse Does Not Respond to Movement or Is too Slow
80
Solving Hardware Installation Problems
80
A New Device Is Not Recognized as Part of the System
81
Computer will Not Start
81
Three Red Blinks then Two White Blinks
81
Solving Network Problems
82
Network Driver Does Not Detect Network Controller
82
Network Status Link Light Never Blinks
82
Diagnostics Passes, but the Computer Does Not Communicate with the Network
83
System Setup Utility Reports Unprogrammed EEPROM
83
Solving Memory Problems
83
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules
83
Out of Memory Error
84
Memory Count During POST Is Wrong
84
Insufficient Memory Error During Operation
84
Five Red Blinks then Five Beeps
84
Solving Software Problems
85
Computer will Not Start up and the HP Logo Does Not Appear
85
Illegal Operation Has Occurred" Error Message Is Displayed
85
Computer Setup (F10) Utility
86
Using Computer Setup (F10) Utilities
86
Computer Setup: Main
87
Computer Setup: Security
91
Computer Setup: Advanced
96
POST Error Messages
102
POST Numeric Codes and Text Messages
102
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
107
Password Security and Resetting CMOS
110
Changing a Setup or Power-On Password
110
Deleting a Setup or Power-On Password
110
Clearing and Resetting the CMOS
111
Statement of Memory Volatility
113
Current BIOS Steps
113
Nonvolatile Memory Usage
115
Questions and Answers
116
Using HP Sure Start (Select Products Only)
117
Power Cord Set Requirements
118
General Requirements
118
Japanese Power Cord Requirements
118
Country-Specific Requirements
118
Specifications
120
Index
121

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HP Engage One Pro 23.8 G2 AiO System Maintenance And Service Manual (122 pages)

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