HP ZBook 8 G1ak 14 inch Mobile Workstation PC Manuals

Manuals and User Guides for HP ZBook 8 G1ak 14 inch Mobile Workstation PC. We have 1 HP ZBook 8 G1ak 14 inch Mobile Workstation PC manual available for free PDF download: Maintenance And Service Manual

HP ZBook 8 G1ak 14 inch Mobile Workstation PC Maintenance And Service Manual (186 pages)

Brand: HP | Category: Desktop | Size: 23 MB

Legal Information
2
Table of Contents
5
Product Description
11
Components
15
Right
15
Left
17
Display
18
Low Blue Light Mode (Select Products Only)
18
Keyboard Area
20
Touchpad
20
Touchpad Settings
20
Adjusting Touchpad Settings
20
Turning on the Touchpad
20
Touchpad Components
21
Lights
21
Power Button and Fingerprint Reader
23
Special Keys
24
Bottom
25
Labels
26
Using a SIM Card (Select Products Only)
27
Inserting a Nano SIM Card
27
Illustrated Parts Catalog
29
Computer Major Components
29
Display Assembly Subcomponents
31
Miscellaneous Parts
33
Removal and Replacement Procedures Preliminary Requirements
39
Tools Required
39
Service Considerations
39
Plastic Parts
39
Cables and Connectors
39
Drive Handling
39
Electrostatic Discharge Information
40
Generating Static Electricity
40
Preventing Electrostatic Damage to Equipment
41
Personal Grounding Methods and Equipment
41
Grounding the Work Area
42
Recommended Materials and Equipment
42
Cleaning Your Computer
43
Enabling HP Easy Clean (Select Products Only)
43
Removing Dirt and Debris from Your Computer
43
Cleaning Your Computer with a Disinfectant
44
Caring for Wood Veneer (Select Products Only)
45
Packaging and Transporting Guidelines
45
Accessing Support Information
45
Removal and Replacement Procedures for Customer Self-Repair Parts
48
Component Replacement Procedures
48
Preparation for Disassembly
48
Bottom Cover
48
Battery
51
Removing and Reinstalling the same Battery
51
Installing a New Battery
52
Memory Modules
57
WLAN Module
59
WWAN Module
60
Solid-State Drive
62
Removal and Replacement Procedures for Authorized Service Provider Parts
64
Component Replacement Procedures
64
Speakers
64
Touchpad
65
NFC Module
66
Fan
67
Heat Sink
68
Left and Right I/O Frames
69
Smart Card Reader
71
System Board
72
Display Assembly
74
Power Button
79
Keyboard
80
Troubleshooting Guide
82
Resources
82
General Troubleshooting Steps
83
Identify the Issue
83
Understand the Issue
83
Startup Sequence
83
Failure Classification
84
Examine the Environment
86
Perform a Visual Inspection of Hardware
86
Update BIOS and Drivers
87
Manually Updating BIOS and Drivers
87
Remotely Deploying the BIOS and Drivers
87
Analyze the Issue
87
Remove or Uninstall Recently Added Hardware, Software
87
HP Hardware Diagnostics and Tools
87
HP PC Hardware Diagnostics UEFI
88
HP BIOS Configuration Utility (BCU)
89
HP Image Diagnostic Tool
90
HP Thermal Monitor
90
Non-HP Diagnostics Tools
90
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
90
Status Lights
90
Blinking Light Codes
91
POST Error Messages
92
Resolve the Issue
93
Hard Reset
93
Soft Reset (Default Settings)
94
10. Reseat Cables and Connections
94
11. Test with Minimum Configuration
95
Essential Hardware Configuration
95
Safe Mode
96
Test with Verified Working Configuration (Hardware or Operating System)
96
13. Replace the System Board
96
Verify Solution
97
Helpful Hints
98
At Startup
98
During Operation
98
Consulting with HP Service
99
Common Issues and Possible Solutions
99
Power-On Issues
99
No Power
100
Intermittent Power-On, Shutdown, Restart
102
AC Adapter Issue
103
Battery Not Recognized, Not Charging
103
Battery Discharges too Fast
106
Burnt Smell
106
Post
107
No Video (with Power)
107
Blinking Lights
108
Diagnostic Error Messages
109
BIOS Password
109
Performance (OS)
110
Intermittent Shutdown
110
Blue Screen
111
Freeze at Windows Logo (Hang or Lockup)
113
Electromagnetic Interference (EMI)
114
No Wake up
115
Unresponsive
116
Slow Performance
117
HP Smart Adapter Warning Message
117
Incorrect Time and Date
118
Display
119
Display Anomalies
119
Symptom
119
Quick Check
120
HP PC Hardware Diagnostics (UEFI) for Video Test
120
Display Assembly Diagram
120
Dead Pixel
121
No Video (Internal)
121
No Video (External)
121
Displayport/Vga
122
Hdmi
122
No or Bad External Video Via Docking
123
Incorrect or Missing Color/Distorted Image
123
Touch Screen
124
I/O Devices
125
Keyboard
125
Keyboard Pointing Stick (Select Products Only)
126
Keyboard Backlight
127
Touchpad
127
Network Connectivity (RJ-45 Jack)
128
Network Connectivity Wireless (WLAN)
128
Wwan
129
Usb
129
Smart Card Reader
130
Speaker, Headphone - Audio Issues
131
Thunderbolt (TB)
133
Storage
133
Hard Drive or Solid-State Drive Not Recognized
134
No Boot to Operating System (no Read-Write Error)
135
Read-Write Error
136
Slow Performance
137
Blue Screen (BSOD) Error
137
Noisy Hard Drive
137
Mechanical
138
Noise (Sound)
138
Fan Runs Constantly
139
Thermal Shutdown (Hot)
140
Additional Information
141
Acronyms
141
Blinking Lights and Startup Error Codes
142
Processor Not Executing Code
143
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
143
Memory Module Error
143
Graphics Controller Error (no Controller)
143
Failure System Board Error
144
Intel Trusted Execution Technology (TXT) Error
144
Sure Start Unable to Find Valid BIOS Boot Block Image
144
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
144
POST Error Messages and User Actions
145
Routine Maintenance for Performance Improvement
146
Common Blue Screen Error Messages
147
Error Message List
147
Bug Check Symbolic Names
147
Microsoft General Troubleshooting of Windows Bug Check Codes
147
Use Windows Debugging Tool
148
Windows Software Development Kit (SDK)
148
Display Issue: Pixel Anomalies
152
Cable Management
153
Connector Types
154
Flex Cable
154
Horizontal Cable Insertion
155
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
155
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
155
Computer Setup (BIOS), TPM, and HP Sure Start
157
Using Computer Setup
157
Navigating and Selecting in Computer Setup
157
Restoring Factory Settings in Computer Setup
157
Updating the BIOS
158
Determining the BIOS Version
158
Preparing for a BIOS Update
158
Downloading a BIOS Update
159
Installing a BIOS Update
159
Changing the Boot Order Using the F9 Prompt
160
TPM BIOS Settings (Select Products Only)
160
Using HP Sure Start (Select Products Only)
160
Backing Up, Restoring, and Recovering
161
Backing up Information and Creating Recovery Media
161
Using Windows Tools for Backing up
161
Only)
161
Restoring and Recovering Your System
161
Creating a System Restore
162
Restoring and Recovery Methods
162
Recovering Using the HP Recovery USB Flash Drive
162
Changing the Computer Boot Order
163
Using HP Sure Recover (Select Products Only)
163
Using HP PC Hardware Diagnostics
164
Using HP PC Hardware Diagnostics Windows (Select Products Only)
164
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
164
Accessing HP PC Hardware Diagnostics Windows
164
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
164
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
165
Downloading HP PC Hardware Diagnostics Windows
165
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
165
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
165
Downloading HP Hardware Diagnostics Windows by Product Name or Number
166
Only)
166
Installing HP PC Hardware Diagnostics Windows
166
Using HP PC Hardware Diagnostics UEFI
166
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
166
Starting HP PC Hardware Diagnostics UEFI
166
Only)
167
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
167
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
168
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
168
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
168
Downloading Remote HP PC Hardware Diagnostics UEFI
168
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
168
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
169
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
169
Specifications
170
Computer Specifications
170
Display Specifications
170
Solid-State Drive Specifications
171
Statement of Memory Volatility
173
Current BIOS Steps
173
Nonvolatile Memory Usage
175
Questions and Answers
176
Using HP Sure Start (Select Products Only)
177
Power Cord Set Requirements
178
Requirements for All Countries
178
Requirements for Specific Countries and Regions
178
Swelling or Deformation of Notebook Battery
181
Swollen Notebook Batteries
181
Swollen Battery Is Not a Safety Issue
181
Discontinue Using a Swollen Battery
181
Replace a Swollen Battery
181
Minimize Battery Swelling
181
HP Adaptive Battery Optimizer (Consumer Notebooks)
182
HP Battery Health Manager (Commercial Notebooks)
182
Recycling
183
Index
184

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HP ZBook 8 G1ak 14 inch Mobile Workstation PC Maintenance And Service Manual (186 pages)

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