quadient iX-1 Series Product Manual page 9

How to unlock the meter, test your connection
To get the most out of your iX-1, visit our how to video hub at
or login to Myquadient to access the iX-1 user guide.
Unlock the meter
1
Complete a postal inspection
The Canada Postal Service
requires your iX-1 to periodically
connect to the postage server to
protect access to your postage
funds.
If your system does not connect
to the postage server 72 hours
after your last imprint, the meter
in your iX-1 will automatically
lock, deactivating all postage
related functions.
A postal inspection must be com-
pleted to unlock your meter and
reactivate postage functions.
Can Letter
$ 00.00
No Options
0 g
Please ensure your iX-1 is con-
2024.02.03
nected before initiating a postal
Mem:
inspection.
Acct: 00000
Press the key,
1 2 3
then press to select
ABC DEF
postal inspection.
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
.
C 0
# /:
Press to initiate an audit
transaction.
If connection to the Canada Post
server is successful, a successful
postal transaction message will
appear.
Press , then press
to return to the home screen.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1-800-661-0200
Need help? Contact us at: myquadient.ca or call 1.800.661.0200
Test server connection
1
Can Letter
No Options
2024.02.03
1
4
GHI
Funds
7
1. Funds uded/available
PQRS
2. Add Funds
C
3. Postal Inspection
Postal Inspection
Con rm Audit Transaction
Back OK
8
kb.quadient.ca/iX-1_videos
Ping server
You can check your server
connection status by asking
the server to answer a 'ping'
command.
The ping command will confirm:
1.
Connection settings
2.
LAN connection status
To ping the server:
$ 00.00
0 g
Press the key.
Mem:
Acct: 00000
2 3
ABC DEF
5 6
Next, press JKL MNO , then
Can Letter
$ 00.00
No Options
8 press 9 to select online
TUV WXYZ 0 g
services.
2024.02.03
.
0
# /:
Mem:
Acct: 00000
1 2 3
Press to ping the server.
ABC DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
.
C 0
# /:
If the is ping test is successful, a
successful server call message
will appear.
Press , then press
to return to the home screen.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient.
Can Letter
$ 00.00
Can Letter
$ 00.00
No Options
No Options
0 g
0 g
2024.02.03
2024.02.03
Mem:
Mem:
Acct: 00000
Acct: 00000
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
.
C 0
#/ :
Main Menu
6. Reports
7. My Funds
8. Mailbox
9. E-Services
Connect to Server
Ping
Sever Connection
completed.
OK