Table of Contents
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nScreen Image and Video Signal Issues
No picture
•
Make sure the signal cable is fully connected to the monitor and the computer.
•
Make sure the computer's display card is fully seated in its slot.
•
Make sure there is no DisplayPort converter adapter connected. The monitor does not support DisplayPort converter
adapter.
•
Make sure both the computer and monitor are powered on.
•
The monitor may be in power saving mode. The monitor automatically goes into standby at the preset time period after the
video signal is lost.
•
If the current input terminal connection has no active input signal, touch the INPUT/SELECT key to switch inputs.
•
If the OSD menu setting [VIDEO DETECT] is set to [NONE], change the setting to [FIRST].
•
Make sure that a supported resolution has been selected on the display card or system being used. If in doubt, please refer
to the user's manual of the display controller or system to change the resolution.
•
Check the monitor and your display card with respect to compatibility and recommended signal timings.
•
Check the signal cable connector for bent or pushed-in pins.
•
Make sure the connected device outputs a signal to the monitor.
•
If the front LED is dark blue, check the status of the [OFF MODE SETTING] (see
(see
page
25).
•
When using a USB-C cable for connecting a computer to the monitor, please check that the connected computer's port
complies with DisplayPort Alt Mode.
•
When using a USB-C cable for connecting a computer to the monitor, check that the USB-C cable complies with
SuperSpeed USB.
•
If the image of 3840 x 2160 resolution (EA272U), 2560 x 1440 resolution (EA272Q) is noisy, unstable or there is no video,
please refer to "Recovering from no image" (see
•
The monitor will automatically turn off by the "POWER SAVE TIMER" function when the "POWER SAVE TIMER" setting is
"ON" and continues in power save mode for 2 hours. Please touch the power key.
•
Make sure that a USB-C cable connects to the USB Type-C (Upstream) port. If the cable is connected to the USB Type-C
(Downstream) port, image is not displayed (EA272U only).
Image Persistence
•
If a ghost or residual image occurs, please check Image Persistence (see
Selected resolution is not displayed properly
•
If the resolution you set is over or under a range, "OUT OF RANGE" window will appear then warn you. Please set
supported resolution at the connected computer.
The image is unstable, unfocused or swimming is apparent
•
Make sure the signal cable is fully connected to the monitor and the computer.
•
Check the monitor and your display card with respect to compatibility and recommended signal timings.
•
If your text is garbled, change the video mode to non-interlace and use the 60Hz refresh rate.
•
If the image of 3840 x 2160 resolution (EA272U), 2560 x 1440 resolution (EA272Q) is noisy, unstable or there is no video,
please refer to "Recovering from no image" (see
•
Some HDMI cable may not display an image correctly. If input resolution is 3840 x 2160, please use a HighSpeed HDMI
cable that supports 4K resolution (EA272U only).
Troubleshooting
page
34).
page
34).
English−37
page
24) or [HUMAN SENSING]
page
10).
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