Vertiv Cybex SCM145 User Manual page 29

SEC TIONS
Table of Contents
TroubleSHooTInG
DPP
DPP is not working (two channels)
• Check that computer USB and video cables are not crossed i.e. computer
#1 video is connected to channel #1 while USB device is connected to
channel #2.
DPP is not working (all channels)
• Check that the USB device is properly connected to product console.
• Check that the DPP status LED is steady green. If DPP status LED is not
illuminated at all the device is not recognized by the product. If DPP
status LED is flashing green device is rejected or non-qualified for security
reasons. To resolve please contact your system administrator.
DPP is not working (one channel only)
• Check that device is working properly when connected directly to
computer.
• Check that there is a USB cable connected between the computer and the
relevant DPP input port on product.
Vertiv 4-Port Secure KVM Mini-Matrix
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