Vertiv Cybex SCM145 User Manual page 27

SEC TIONS
Table of Contents
TroubleSHooTInG
Keyboard
Mouse and keyboard are not working (two channels)
• Check that computer USB and video cables are not crossed i.e. computer
#1 video is connected to channel #1 while USB keyboard and mouse cables
are connected to channel #2.
Keyboard does not work (all channels)
• Check that the keyboard you are using is properly connected to product.
• Check that the USB cable between the product and computer is properly
connected.
• Try connecting keyboard to a different USB port on computer.
• Make sure the keyboard works when directly connected to computer, i.e.
the HID USB driver is installed on computer; this may require computer
reboot.
• It is recommended to use standard USB keyboards and not a keyboard
with an integrated USB hub or other USB-integrated devices.
• If the computer is coming out of standby mode, allow up to one minute
to regain mouse function.
• Try a different keyboard.
• Do not use a wireless keyboard.
Vertiv 4-Port Secure KVM Mini-Matrix
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Mouse
Mouse and keyboard are not working (two channels)
• Check that computer USB and video cables are not crossed i.e. computer
#1 video is connected to channel #1 while USB keyboard and mouse cables
are connected to channel #2.
Mouse does not work (all channels)
• Check that the mouse you are using is properly connected to product.
• Check that USB cable between the product and computer is properly
connected.
• Try connecting mouse to a different USB port on computer.
• Make sure the mouse works when directly connected to computer, i.e. the
HID USB driver is installed on computer; this may require computer reboot.
• It is recommended to use standard USB mice.
• If the computer is coming out of standby mode, allow up to one minute
to regain mouse function.
• Try a different mouse.
• Do not use a wireless mouse.
Both keyboard and mouse are not working (one channel)
• Use computer Device Manager Utility to see product and solve problem.
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