Appendix B: Troubleshooting Guide - Potter intellicom Advanced Gateway Installation, Operation, & Programming Manual

Appendix B: Troubleshooting Guide

This section provides a summary of all LED indications and their meanings, as well as the expected behavior of IntelliCom under
various exception conditions.
LED Indicator Guide Normal Operating Mode
SYSTEM STATUS LEDS (NORMAL MODE)
LED 1 OFF
ACTIVATION
ON
FLASHING
LED 2 OFF
STC
(SYSTEM
FLASHING
TROUBLE
CONDITION)
OFF
LED 3
PANEL
FLASHING
FLASHING
LED 4 OFF
PCC
COMM
ON
FLASHING
OFF
LED 5
COMM
STATUS
ON
FLASHING
FLASHING
OFF
LED 6
LAN
STATUS
ON
FLASHING
FLASHING
LED 7 OFF
TRIP INPUT
ON
LED 8 OFF
POWER
ON
INTELLICOM • 5403797 • REV A • 8/23
NOT ACTIVATED
ACTIVATED
ACTIVATION DENIED
NO TROUBLE
TROUBLE INDICATIONS(S)
1 FLASH = LOW/MISSING POWER SRC
2 FLASH = LOW BATTERY
3 FLASH = LAN FAILURE (SEE LED 6)
4 FLASH = NO SERVICE
5 FLASH = RADIO FAILURE
6 FLASH = DIAL TONE FAIL
7 FLASH = PANEL PRESENCE FAIL
IDLE / ON-HOOK
IN USE
SUPERVISED
(2 FLASHES EVERY 6 SECONDS)
IDLE
WAITING FOR COMM CENTER RESPONSE
ACTIVATION DENIED
IDLE
INITIALIZING PATHWAYS
SENDING/RECEIVING ACTIVITY
LINK SUPERVISION ENABLED
(2 FLASHES EVERY 6 SECONDS)
NOT IN USE
LAN CONNECTED & OPERATIONAL
LAN TROUBLE CONDITION:
1 FLASH = DISCONNECTED FROM LAN
2 FLASH = NETWORK NOT DETECTED
3 FLASH = COMM CENTER NOT REACHED
4 FLASH = NO COMM CTR ACKNOWLEDGE
LAN INITIALIZING
(1 FLASH EVERY 4 SECONDS)
NOT TRIPPED OR NOT IN USE
TRIPPED
OFF OR USING BACKUP BATTERY
PANEL OR AC POWER CONNECTED
B-31