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Low or missing Battery Condition (LBC)
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No Service Condition (NSC)
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Radio Failure Condition (RFC)
•
LAN Failure Condition (LANFC)
The following system trouble features are embedded in IntelliCom for tripping the STC relays and cannot be changed:
•
Dial Tone Failure (DTF): insufficient voltage on connection to panel DACT
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IntelliCom not activated at PCC: communicator requires activation for use
•
Catastrophic Failure (CF): all power is lost
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Transmit Disable command received from PCC: used when a runaway dialer situation is detected or by
Customer Service, for example
UL Compliance NOTE:
alarm panel; only STC1 (normally open) can be used.
Post-Installation Remote Programming
To continue to meet compliance requirements, once a unit is installed it cannot be remotely reprogrammed or receive
updated firmware from Potter Technical Support without manual onsite intervention. To change the device settings or
accept updated firmware, follow these steps:
•
Locate and press the RSSI button on IntelliCom, holding it for at least 5-7 seconds.
•
LED 5 will flash, indicating that a message has been sent to initiate a Maintenance Window.
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The maintenance window will last for 10 minutes after receipt of the device message.
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Log into the www.potterintellicom.com dealer portal and make the necessary configuration changes to the
device, within the observed maintenance window (10 minutes).
•
No device configuration changes can be made outside of the maintenance window.
NOTE: All alarm functions and transmissions will continue to operate during the Maintenance Window. The alarm system should be
placed in test mode with the central station.
Diagnostic and Status LEDs
Eight active LEDs are provided as a useful aid during installation and give installers an immediate visual indication
of system status. The LEDs serve as indicators for activation, system trouble conditions, power, and communication
indicators. They can also provide a signal strength indication, similar to the signal strength bars on a cellular phone. See
Appendix B or the installation section for details.
Optional DC Operation (12VDC or 24VDC)
IntelliCom can be operated solely by DC power provided by an alarm panel. This eliminates the need for a separate AC
outlet at the protected premises. To use, connect 12VDC or 24VDC regulated power from the panel's auxiliary output to
DC input and ground on IntelliCom. LED 8 will illuminate to indicate IntelliCom has a valid power source. The provided
AC adapter must NOT be used when powering IntelliCom from the alarm panel.
NOTE: When using DC power from an alarm panel, IntelliCom must NOT be connected to an AC power source or to a battery. The
panel's backup battery powers IntelliCom when the panel loses AC power. Be sure to account for this load when determining how to
supply power to IntelliCom.
Complete Factory Reset Option
A special function within IntelliCom allows you to perform a complete Factory Reset on the unit. This reset will change
all unit settings back to a factory default configuration.
NOTE: Never attempt to do a Complete Factory Reset on an active account because the unit will need to be re-activated.
To begin the factory reset, follow these steps:
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Power cycle the device.
•
Wait for all 8 LEDs to light in a solid pattern.
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Press and hold the RSSI button while the unit shows this solid light pattern and within 3 seconds.
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After 15 seconds of button press, the LEDs will begin to sequentially turn on and off in a cascading pattern
indicating the factory reset is taking place.
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Release the RSSI button.
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After the factory reset concludes, the LEDs will go back to normal status.
INTELLICOM • 5403797 • REV A • 8/23
In Fire installations, STC2 (normally closed) cannot be used for communicating with the
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