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Summary of Contents for Potter intellicom Advanced Gateway
- Page 1 IntelliCom Advanced Gateway Installation, Operation & Programming Manual Potter Electric Signal Company, LLC St. Louis, MO Customer Service: (866) 240-1870 • Technical Support: (866) 956-1211 • Fax: (314) 595-6999 www.pottersignal.com Manual #5403797–Rev A 8/23...
- Page 2 WARRANTY INFORMATION The essential purpose of any sale or contract for sale of any of the products listed in the POTTER catalog or price list is the furnishing of that product. It is expressly understood that in furnishing said product, POTTER does not agree to insure the Purchaser against any losses the Purchaser may incur, even if resulting from the malfunction of said product.
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Page 3: Table Of Contents
Single Potter Panel – Sole & Dual Path ....................5 Potter Panel with Audio – Sole & Dual Path ..................6 Potter Panel Networks – Sole & Dual Path (<=100 nodes) ..............6 Potter Panel with MC-1000(s) ......................6 Section 7: IT ..............................10 IT: Ethernet/IP Network ........................ - Page 4 INTELLICOM • 5403797 • REV A • 8/23 Post-Installation Remote Programming ....................20 Physically Install the Communicator in Desired Location ..............20 Complete All Power-Related Wiring Connections ................21 Determine Antenna Placement for Best Performance ................22 Connect Supervisory Trip Outputs ......................23 Connect and Test the Trip Input (optional) ....................24 Connect Tamper Switch (optional in fire systems) ................24 Section 13: Create IntelliView Account &...
- Page 5 INTELLICOM • 5403797 • REV A • 8/23 FOR USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION, AND OTHER INVOLVED PARTIES This product incorporates field-programmable software. In order for the product to comply with the requirements in the Standard for Control Units and Accessories for Fire Alarm Systems, UL 864, certain programming features or options must be limited to specific values or not used at all as indicated below.
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Page 6: Section 1: Introduction
IntelliCom handshakes with the alarm panel and causes it to transmit the alarm data. IntelliCom encodes the alarm data and securely transmits it to the Potter Communication Center (PCC) over the chosen path: cellular radio or connected LAN. The PCC performs a function similar to a central station receiver and issues the transmission acknowledgement when the last message in the transmission is received. - Page 7 Note: IntelliCom can be used as either a Primary or Secondary Path device when an alternate communications path is connected to another alarm panel DACT connection. In such cases, the panel determines the alarm reporting path. Potter panels using the Ethernet connection do not...
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Page 8: Section 3: Compatible Panels
INTELLICOM • 5403797 • REV A • 8/23 Section 3: Compatible Panels Compatible Potter fire panels must have Version 10.1 (or higher) • IPA-4000 • IPA-4000V • IPA-100 • IPA-60 • AFC-1000 • AFC-1000V • AFC-100 • AFC-50 • ARC-100 •... -
Page 9: Section 5: Intellicom Services & Intelliview
Section 5: IntelliCom Services & IntelliView IntelliCom Advanced Gateway is more than just a central station communicator. When used with a compatible Potter fire alarm control panel, it becomes a portal for additional services through IntelliView. IntelliView offers a host of additional web and mobile app services that are included in your monthly cellular service and requires no additional licenses or expenditures. -
Page 10: Section 6: Supported Configurations
The integration of the Potter panel with the IntelliCom does not necessitate a UD-2000 device. Instead, the Ethernet connection between the compatible fire panel and the IntelliCom Advanced Gateway is utilized to exchange the central station data and the comprehensive IntelliView data. The Potter panels can be set up in various arrangements, and this section elaborates on the IntelliCom features based on the system architecture. -
Page 11: Potter Panel With Audio - Sole & Dual Path
IntelliView Read Status, History • IntelliView App/Browser Test & Inspection with control NCE-1000 To LAN Potter Panel Networks – Sole & Dual Path (<=100 nodes) Supported services include: • Central station reporting • Single panel or multiple panels by zone... - Page 12 Option 2: Sole Path Cellular and/or LAN Connection To Potter Panel Connect Potter alarm panel, IntelliCom, and LAN (if required) to a UL listed Ethernet switch. The NCE-1000 can be used as the UL listed switch. Other third party UL 864 listed switches are also acceptable. All wires connecting with IntelliCom should be in conduit or otherwise protected, but no segregation of circuits is necessary.
- Page 13 INTELLICOM • 5403797 • REV A • 8/23 DACT Connection (For use with non-Potter panels) Connect alarm panel to IntelliCom by connecting a cable from the modular telephone jack (DACT) of the alarm panel into the black RJ-45 jack of IntelliCom. If using a LAN connection, connect a cable from a router or other premises LAN port to the silver RJ-45 jack of IntelliCom;...
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Page 14: Section 7: It
A worst-case system with 1000 Panels will use 11 kbps. IT: IP Addresses The IntelliCom Advanced Gateway and fire panels can use a static IP address or DHCP. Using static IP addresses will reduce the risk of communication problems. Potter requires an IP latency of less than 200ms. -
Page 15: Section 8 :Billing
Potter. Subsequently, when a unit is deactivated the following month there will be a Final Network charge equal to the monthly service fee. Payments are delinquent if not received by Potter by the due date shown on the monthly invoice. -
Page 16: Complete Supervision Of Communication Path
Potter Panels with Ethernet No additional connectivity is required when IntelliCom is powered from the Potter fire alarm control panel. All supervision is contained in the Ethernet communications between the Potter panel and IntelliCom. If IntelliCom is powered with the supplied AC adapter or other source, then System Trouble Condition 1 (STC1) relay must be used for AC and battery conditions. -
Page 17: Link Supervision
INTELLICOM • 5403797 • REV A • 8/23 • Four flashes: Expected PCC acknowledgement not received. Call Potter Technical Support as additional troubleshooting will be required. NOTE: When IntelliCom is configured to use a sole communications path (cellular), the LAN Failure Condition (LANFC) is not applicable and LED 6 will remain off. -
Page 18: Automatic Self-Test Report
Although IntelliCom has the capability for an automatic periodic self-test, a separate feature is provided for determining the current operational status of every IntelliCom Advanced Gateway. This feature is called Check Status and is used to provide real-time operational status for the communicator on-demand. It is useful in resolving STC events that are reported by the alarm panel to the Central Station. -
Page 19: Post-Installation Remote Programming
To continue to meet compliance requirements, once a unit is installed it cannot be remotely reprogrammed or receive updated firmware from Potter Technical Support without manual onsite intervention. To change the device settings or accept updated firmware, follow these steps: •... -
Page 20: Section 11: Getting Ready
Pluggable screw terminal blocks (2-, 2-, 3-, & 6- position) • Enclosure Key – Note: Key on IntelliCom is different than the one used on Potter fire panels The following items may be needed and are not included with IntelliCom: •... -
Page 21: Section 12: Installation
Once completed, Potter Customer Service will send you an acknowledgement containing a unique Dealer Account Number, which will be used for all future Potter IntelliCom registrations. After establishing the Dealer Account, you can proceed to register and activate your IntelliCom units. -
Page 22: Register An Intellicom Gateway Subscriber
Note: The Potter fire alarm control panel is designed to support one IntelliCom communicator. Register an IntelliCom Gateway Subscriber Follow this process to add an IntelliCom to a compatible Potter fire alarm control panel: 1. Go to https://www.potterintellicom.com. 2. Click on Register Subscriber 3. - Page 23 Provide the IP details for the IntelliCom Gateway. This configuration is necessary for establishing an Ethernet connection with a Potter panel, even when operating in sole path cell mode. The fire panel and IntelliCom rely on Ethernet communication and require an assigned IP address. Use the following when direct connecting the IntelliCom to the Potter panel.
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Page 24: Intelliview Registration Of Intellicom Gateway
To continue to meet compliance requirements, once a unit is installed it cannot be remotely reprogrammed or receive updated firmware from Potter Technical Support without manual onsite intervention. To change the device settings or accept updated firmware, follow these steps: 1. -
Page 25: Physically Install The Communicator In Desired Location
NOTE 4: To minimize risk of LAN communications being compromised, it is recommended that the router, switch, or port be in the same room and in no case more than 300 feet from the alarm panel and the IntelliCom Advanced Gateway. -
Page 26: Determine Antenna Placement For Best Performance
Antenna issues are unlikely unless the premises are located in a fringe network coverage area, in a building below ground level, or in a metal structure. Potter offers a variety of high-quality low-loss antenna cables as well as high- gain antennas listed in page 2. -
Page 27: Connect Supervisory Trip Outputs
IntelliCom will have the trip output connected to the alarm panel to indicate A/C failure (ACFC) and low battery (LBC) conditions when the IntelliCom Advanced Gateway is using its own Power Supply and not powered by the panel. Ethernet connected Potter panels do not require supervisory trip outputs when IntelliCom is... -
Page 28: Connect And Test The Trip Input (Optional)
INTELLICOM • 5403797 • REV A • 8/23 Reprogram Alarm Panel to Send Proper Code If necessary, reprogram the alarm panel to send a proper alarm code when tripped by the communicator’s supervisory output. Program zone restoral as desired. Check Proper Operation of Supervisory Output Check for proper operation of each programmed supervisory output by causing it to trip the alarm panel. -
Page 29: Connect Tamper Switch (Optional In Fire Systems)
INTELLICOM • 5403797 • REV A • 8/23 Be sure to use a UL-approved 2200-ohm resistor if the trip input circuit will be supervised (e.g., Bosch P110BL, Bosch EOL-22K, Elk ELR 22). The trip input circuit is not supervised for grounds. UL Compliance Note: The trip input feature shall only be used for supplementary signaling. -
Page 30: Section 13: Create Intelliview Account & Register Intellicom
Using the IntelliCom services requires an IntelliView account. IntelliView is the cloud storage location for IntelliCom and Potter fire panel data. IntelliView cloud is also the conduit that allows Apps, Browsers and the Potter configuration tool to interact with the Potter fire panel. -
Page 31: Appendix A: Connection Guide
The following wiring diagrams show the configurations in which IntelliCom can be used. Potter Panel Dual Path Wiring Applicable to Cellular or LAN Primary: Physical installation is the same for either Dual Path mode of operation. The configuration chosen during registration is what determines which is the primary and which is the secondary path. - Page 32 INTELLICOM • 5403797 • REV A • 8/23 DACT Panel Dual Path Wiring Applicable to Cellular or LAN Primary Physical installation is the same for either Dual Path mode of operation. The configuration chosen during registration is what determines which is the primary and which is the secondary path. In this configuration, the LAN connection will be monitored by IntelliCom.
- Page 33 INTELLICOM • 5403797 • REV A • 8/23 DACT Panel Cellular-Only Wiring (When Second Communication Path to FACP is Used) This configuration is used when IntelliCom is working in a system that also involves a Telco connection or another communication path not connected through IntelliCom. In this case, both IntelliCom and the alternate connections are being monitored by the Alarm Panel.
- Page 34 IntelliCom circuit board. If a tamper switch is needed, the TG-TAMPER Accessory can be purchased from Potter. Note that a tamper switch is required when using IntelliCom in a combination fire and burglary system...
- Page 35 INTELLICOM • 5403797 • REV A • 8/23 RJ-45 Jack Pin Assignments Jack Connects To Pin Assignment Function Status LED Reference 1 = Brown R1 2 = Blue Connects alarm panel Digital Dialer input/ If PPF is ENABLED STC LED 2 4 = Green R (RING) to communicator for Black...
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Page 36: Appendix B: Troubleshooting Guide
INTELLICOM • 5403797 • REV A • 8/23 Appendix B: Troubleshooting Guide This section provides a summary of all LED indications and their meanings, as well as the expected behavior of IntelliCom under various exception conditions. LED Indicator Guide Normal Operating Mode SYSTEM STATUS LEDS (NORMAL MODE) LED 1 NOT ACTIVATED... - Page 37 LED 6 flashes Optional premises Gateway info may be Conditions) continuously 3 times incorrect LED 6 flashes Validation error. Contact Potter No TCC response Optional continuously 4 times Technical Support for assistance.. Unit will not function until the first Not Activated...
- Page 38 INTELLICOM • 5403797 • REV A • 8/23 LED Indicator Guide RSSI Mode IntelliCom has a Received Signal Strength Indication (RSSI) Mode that works similarly to the bars on a cellular telephone. LEDs 2 through 5 will illuminate to represent the quality of the cellular connection: the more LEDs illuminated (i.e., the higher the number of bars), the better.
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Page 39: Appendix C: Commercial Fire Signal Dact Installation
Appendix C: Commercial Fire Signal DACT Installation IntelliCom Advanced Gateway is suitable for use as a dual path cellular communicator that replaces both Telco requirements by the panel. By following the IntelliCom installation guidelines, the installer can provide the best conditions for a stable, sole path or dual path connection. -
Page 40: Appendix D: Commercial Supervision
The NFPA 72 2013 Edition updated the requirement to supervise the transmission path in a dual path configuration to at least once every 6 hours, from an earlier version of 24 hours. This requirement is upheld in 2016 and 2019 edition as well. Potter commercial fire products support this feature, and it must be enabled when using more than one path, by selecting 6-hour supervision during registration. -
Page 41: Appendix E: Compliance With Ul Standards
INTELLICOM • 5403797 • REV A • 8/23 Appendix E: Compliance with UL Standards UL COMM FIRE Optional Encolsure Tamper Switch connected to 24-hour circuit AC adapter lines in conduit (length limits apply) AC adapter plugged into unswitched outlet AC adapter plugged into dedicated branch circuit Antenna cable in flexible conduit concealed 24-hour Battery Backup requirement if using AC... -
Page 42: Appendix F: Detailed Specifications
Digital Cellular Radio and Other Specifications The IntelliCom Advanced Gateway radio provides data connectivity on LTE-M networks. The transceiver is FCC compliant, meeting all requirements of Part 15 and 27 testing. It is also certified as compliant to PTCRB requirements.
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