Troubleshooting - ABB Terra 94 UL Operation And Installation Manual

"Operation and installation manual" - "Terra 94/124/184(NEVI) UL"
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9.2

Troubleshooting

If you get a problem on the EVSE, the below troubleshooting can help to resolve the problem.
NOTE
If you cannot find a solution for the problem, please contact your local manufacturer service dept.
Problem
The display is black and it
does not light up when you
press a display button
The display shows this
message: Unable to lock the
connector
The display shows this
message: Unable to unlock
the connector from car
The display shows this
message: Insulation
detection error
The display shows this
message: The vehicle
misbehaved
The display shows this
message: Out of order
Possible cause
Main AC voltage is missing
Upstrem AC protection trip
EVSE internal problem
The EV charge cable is not
connected correctly to the EV.
You are not authorized for the
charge session
A dangerous voltage is
present on the EV charging
cable
There is an insulation problem
on the EV or the EVSE
There is a communication
problem between the EV and
the EVSE
The owner disabled the EVSE
EVSE internal problem
Possible solution
Check main AC voltage presence
Check and reactivate the upstream AC
protection
Contact ABB E-mobility Service dept.
Connect the EV charge cable to the EV
correctly.
Make sure that you have authorization to
charge the EV.
• Wait 5 minutes and start/stop the
charging session again.
• Press the Stop button (if present).
• Try to restart the charging session
• Try another EVSE to charge the EV in order
to understand in the problem is coming
from the EV.
• If the problem come from the EVSE, contact
your local manufacturer service dept.
Contact your local manufacturer service
dept.
Check if the EVSE is disabled via ABB EVCI
Cloud or OCPP backend and if required
enable it.
Contact ABB E-mobility Service dept.