Adhesive Patch - Dexcom ONE+ User Manual

Adhesive patch

Issue
The adhesive patch is peeling off your body.
Solution
Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.
Site preparation
Site: Sensor site should be flat, clean, and completely dry before you insert the sensor. There should be some fat under the
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skin at the sensor site.
Extra adhesive: Put on additional adhesive over the patch before applying the overpatch. Let dry. For more
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recommendations, go to
Placement: The patch stays on best when it isn't where your skin folds when you bend or near waistbands that could rub
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against it.
Avoid hair: Apply the patch to areas without much hair. If needed, shave site with clippers.
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Old adhesive: Remove any adhesive residue from previous sensors. Consider using a body oil or adhesive remover for
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skin.
Patch care
The longer you keep it dry and sweat-free in the first 12 hours, the longer it may stick to your skin.
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When it gets wet, gently pat it dry as soon as you can.
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If it peels off your skin, trim the peeled parts and put on an overpatch or medical tape.
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Issue
Skin irritation around sensor site.
Solution
Some people are sensitive to the sensor adhesive. Extra care can help. Follow insertion instructions carefully. In addition to the
site preparation tips above, consider these:
Site preparation
New site: Don't use the same sensor site twice in a row.
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Healthy skin: Consider moisturizing skin between sensor sessions to avoid dry skin. Don't use moisturizer on the sensor
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site the day you insert the sensor.
If you have significant skin irritation (itching, burning and/or rashes at the site of the adhesive patch), contact your healthcare
provider. Go to dexcom.com/faqs
Issue
Applicator won't detach after inserting sensor.
Solution
1. Gently peel off adhesive patch with applicator attached.
2. Check insertion site to make sure the sensor isn't left in the skin.
3. Don't reuse applicator.
4. Contact Dexcom Technical Support at
Issue
Removing sensor.
Solution
Go to the Next sensor session
dexcom.com/faqs or in the app, go to Profile > Help > Find answers.
for more tips.
dexcom.com
chapter or dexcom.com/faqs
12 • Troubleshooting |
or contact your local Dexcom distributor.
for tips.
Dexcom ONE+ User Guide
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