Troubleshooting And Support; Support; Status Definitions - Assa Abloy NORTON RIXSON 6000 Series Programming Instructions Manual

Troubleshooting and Support

This section provides information to assist in troubleshooting the 6000 Series operator. If
additional assistance is needed beyond the information provided here, contact Technical

Support.

Support
The Support page can be used to restart the operator or restore operator settings to
factory defaults. (Figure 31)
Download Log:
The Download Log button allows the user to download a copy of the operator's log file.
This file can be used by Technical Support for Troubleshooting assistance.
Click the Download Log button and save the file to a location where it can be easily
accessed for email.
View Log:
The View Log button allows the user to view the operator's log file within the application.
Restart:
The Restart button allows the user to restart the operator without changing any existing
operator settings.
Set Defaults:
Pressing the Set Defaults button will return the operator to factory settings and initiate a
restart. Once pressed, a popup is displayed confirming that a restore will be completed.
Press OK to continue or Cancel to keep the current settings.

Status Definitions

During a consultation, Technical support may request status information.
Serial Number:
Each operator has a unique serial number listed on the
Status screen or inside the 3-Position switch door (see
Figure 14, page 7).
Firmware Version:
This is the version of the control program in the
operator. This information is located on the Status
menu of the Wi-Fi application or available through the
control board menu. .
Hardware Version:
This is the version of the electronic hardware in the
operator.
System Errors:
Any errors detected by the operator are listed on the
Status screen and Support page with troubleshooting
suggestions.
Cycle Count:
This is the number of door open/close cycles that the
operator has performed in its life.
Door Open Time:
This is the time it took the door to move from closed
to full open position on the last open/close cycle,
not including any programmed opening delay. This
information is useful when adjusting door speed to
comply with code.
Door Close Time:
This is the time it took the door to move from full open
position to closed on the last open/close cycle. This
information is useful when adjusting door speed to
comply with code.
14
6000 Series Programming Instructions
Copyright © 2023, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole or in part
without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Door Position:
This is the current angular door position in degrees, with
the closed position being zero degrees.
Double Door Status:
If the operator is configured for double door operation, the
serial number of the connected door appears here.
24V Power Status:
This is the voltage of the 24V DC power source for the
operator.
HV Power Status:
This is the voltage of the high voltage DC power source of
the operator which runs the motor.
Drive Temperature:
The motor driver temperature is shown here. If the
operator has not been in use, this temperature should
be near ambient temperature (perhaps higher or lower
due to exterior heat or cold). The motor driver heats as
the operator is used, and the operator monitors this
temperature continuously.
Relay 1:
This is the state of relay number 1, on or off. The relays may
be programmed for various types of operation as the door
opens and closes. See the Connections pages.
Relay 2:
This is the state of relay number 2, on or off. The relays
maybe programmed for various types of operation as the
door opens and closes. See the Connections page.
24V N.O. Output:
This is the state of the 24V normally open output, on or off.
The normally closed output is always in the opposite state.
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