Troubleshooting - Assa Abloy Norton D6011 Series Installation Instructions Manual

Problem
Door closing too fast
Door closing too slow
Door does not open to desired location
Door does not reach fully opened position
Door opens and closes repeatedly
Motor is driving in the wrong direction
When door reaches open position,
door drifts toward closed position
When door reaches open position,
door drifts further open
When door reaches open position, door bounces
When signal is received, operator tries to open
door before auxiliary components are unlatched /
retracted
Error message says "Short Circuit"
Error message says "Over Voltage"
Error message says "Under Voltage"
Error message says "Aux1, Aux 2, or Aux 3 Stuck"
Error message says "Comm Error"
Error message says "Presence Detect"
Error message says "Drive Disabled"
Cover will not snap onto backplate
Cover will not stay on operator
When doors are closing Follower door hits astragal
on Master door and will not fully close
Norton Technical Product Support:
Monroe, NC 28112 USA
Phone: 800.438.1951 ext: 6030
TechSupport.Norton@assaabloy.com
nortondoorcontrols.com
Norton is a brand associated with ASSA ABLOY Accessories and Door Controls Group, Inc., an ASSA ABLOY Group company.
Copyright © 2019-2020, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole
or in part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Troubleshooting Guide
1) Adjust Latch and/or Sweep valves on closer clockwise OR
2) Decrease Closing Speed on controller (see page 12)
1) Adjust Latch and/or Sweep valves on closer counterclockwise OR
2) Increase Closing Speed on controller (see page 12)
1) Repeat Home process (see page 13), OR
2) Increase Obst Delay, OR
3) Adjust Backcheck valve on closer counterclockwise, OR
4) Decrease spring force on closer body (door must still close in event of power failure (see page 12), OR
5) Move Bumper Stop in track slightly toward hinge (see page 11)
1) Repeat Home process (see page 13), OR
2) Increase Obst Delay, OR
3) Adjust Backcheck valve on closer counterclockwise, OR
4) Decrease spring force on closer body (door must still close in event of power failure (see page 12), OR
5) Move Bumper Stop in track slightly (see page 11)
Change selector mode switch from H/O to On
Change Mount (Push / Pull) on controller, reset Home process (see page 13), and save values
Increase Hold Speed on controller (see page 17) until door stops drifting
Decrease Hold Speed on controller (see page 17) until door stops drifting
Decrease Slow Speed on controller (see page 17)
1) Confirm latch devices are getting proper power,
2) Confirm latch devices are receiving power long enough to fully retract - adjust Latch Retraction on
controller (see page 17) as needed,
3) If latch device is not retracting fast enough, increase Start Delay on controller (see page 17) to assure
latch device has had sufficient time to fully retract before operator starts opening door.
Turn off power to unit . Check wiring for short / cut .
Check incoming power - line voltage has exceeded 145VAC
Check incoming power - line voltage has dropped below 80VAC
Disconnect Aux 1, 2, or 3 inputs and confirm error message goes away. If so, make sure input device is not
stuck (sending constant signal) . Controller has a 3 minute protection limit .
Inverter must be replaced
Unit has a presence detector attached and device has been activated
Selector mode switch is in the "Off" position
1) Wire protruding from under cover
2) Backplate is twisted / not mounted properly . (see page 7)
Cover extrusion has been stretched too wide and will not properly secure
1) Confirm door with astragal is set to Master-Coordinator
2) Adjust 'Master Stop' value to move position where Master door will 'stop' and wait for Follower door to
fully close . Once Follower door has fully closed, Master door should then close .
Solution
80-9360-1029-020 Rev 5 11/20