12
Troubleshooting
This chapter should assist maintenance personnel with the identification and resolution of operational faults based on
error messages and symptoms.
Danger
Maintenance and repair work should only be carried out by Trotec Laser GmbH or one of its authorized
personnel under observation of the safety regulations.
12.1
Error, cause and remedy
Problem
Error message on loading the
program.
Laser will not switch on.
Status lamps on marking head
remain green.
No laser beam.
Insufficient laser output.
Missing symbols.
Other faults.
Possible cause
Plug or cable installed incorrectly.
Laser power supply switched off.
Soware not installed correctly.
Soware terminated irregularly.
Plug or cable installed incorrectly.
Laser power supply switched off.
Faulty fuse in laser power supply.
safety circuit not closed.
Laser not in focus.
Shutter closed.
Incorrect laser parameters.
Laser not in focus.
Incorrect laser parameters.
Focusing lens dirty.
Surface of the material dirty.
Troubleshooting
Remedy
Check the plug and cable are installed
correctly.
Turn on main switch.
Re-install soware.
Restart computer.
Check the plug and cable are installed
correctly.
Turn on main switch.
Replace fuse.
Check safety circuit If no safety circuit
is connected, use bridging connector
X11.
Check working distance.
Open shutter - if not possible check
safety circuit.
Check the parameters in the program.
Use suitable parameters for the
material and application.
Check working distance.
Check the parameters in the program.
Use suitable parameters for the
material and application.
Clean focusing lens.
Clean material surface.
Contact Technical Support.
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