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1. Connect the TurboConnect charging cable to the charging
port on your vehicle. In the locked state, a charging process
will not yet take place. The charge station shows a blue-
blinking single LED light.
2. Scan one of the supplied Scan & Charge QR codes using
the corresponding function in the Webasto ChargeConnect
app. The charging process will be enabled and will start. The
charge station shows a pulsing blue light.
3. After unplugging the charging cable at the end of the
charging process, free use is locked once more. For a further
charging process, repeat the steps.
NOTE
Printing out additional Scan & Charge QR codes If you
need additional Scan & Charge QR codes, you can
print these out as described in chapter 4.1, "Printing
additional "Scan & Charge" QR codes" on page 9.
NOTE
Storing QR codes You can keep your QR codes in your
wallet or in the entrance area of your home to enable
charging processes in the locked state.
For more details see the Webasto ChargeConnect App
(see chapter 7, "Installation and electrical connection" on
page 10).
14
Troubleshooting
HMI state
Recommended actions
Make sure that the circuit is operational and that
Unpowered
the circuit breaker is switched on. If the problem
persists, please contact Customer Service.
1. Make sure that the charge station is not in a
locked state.
2. Use the circuit breaker to turn the power
OFF. Turn the power ON and wait 5 minutes.
Disconnect the charging coupler during the
reset.
Not Charging
3. Make sure that the vehicle coupler is properly
inserted into the vehicle.
4. Verify and adjust your vehicle charge scheduling
or time preferences.
5. Verify that the vehicle is not fully charged
already.
Webasto TurboConnect
HMI state
Recommended actions
1. Make sure that the vehicle coupler is properly
inserted into the vehicle.
Unexpected
2. Verify and adjust your vehicle charge scheduling
standby
or time preferences.
3. Verify that the vehicle is not fully charged
already.
Wait for the charge station to finish its updates.
NOTE
Unplug the vehicle coupler before cycling
Update /
the breaker off and back on. Then plug
Rebooting
the vehicle coupler back into the vehicle. If
the issue persists, please contact Customer
Service.
1. Wait for the charge station to cool down.
2. Try to move the charge station to a cooler area
Charging
or try to avoid exposure to direct sunlight.
reduced
3. If the issue persists, please contact Customer
Service.
1. Unplug the charge station from the vehicle.
2. Switch the charge station off and back on at the
General troub-
circuit breaker.
leshooting
3. If the issue persists, please contact Customer
Service.
To prevent having to replace the charge station
Non-
unnecessarily, evaluate the error code shown on the
recoverable
Webasto ChargeConnect App. For example, if there
fault
is a ground-monitoring. If the issue persists, please
contact Customer Service.
1. Unplug the coupler from the vehicle.
Ground
2. Switch off the circuit breaker.
leakage fault
3. If the issue persists, please contact Customer
Service.
Use "Scan & Charge" to authorize or set "Free
Locked
Charging" to OFF for permanently unlocking the
charge station.
1. Make sure the Wi-Fi signal at the charge station
location is strong.
Setup mode
2. Switch the modem and router off and back on,
stopped
and then reconnect to the Wi-Fi network.
3. Restart the setup process.
4. Unplug the charge station from the vehicle.
HMI state
Recommended actions
1. Make sure the Wi-Fi signal at the charge station
location is strong.
2. Switch the modem and router off and back on,
and then reconnect to the Wi-Fi network.
App lost com-
3. Close and restart the Webasto ChargeConnect
munication
app.
4. If a user who has been invited by the owner has
lost connection, then verify the user's access
status.
If this mode persists for more than a few minutes:
1. Unplug the charge station from the vehicle.
Self-Check
2. Switch the charge station off and back on at the
mode
circuit breaker.
3. If the issue persists, please contact Customer
Service.
Table 5:
Issues and recommended actions
NOTE
If the issue persists after troubleshooting and following
the instructions offered in the app, then please contact
Customer Service.
NOTE
In case there is no app Message, unplug the vehicle
coupler, and cycle the circuit breaker off and back on.
The TurboConnect Charge Station will indicate Power
on Status (blue center LED) after two minutes. After
this, you can plug the coupler and proceed with normal
operation If after 3 trials the error persists, unplug the
vehicle coupler, and contact customer service.
15
Decommissioning the product
Decommissioning shall be carried out only by a qualified
electrician.
1. Switch off the power supply and vehicle charging line.
2. Electrically disconnect the charge station and make sure that
open and hot connections are not accessible.
3. Remove all connection lines and communication lines.
4. Dispose of the TurboConnect Charge Station in accordance
with local and national rules and regulations.
EN
19
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