Technical Support; Maintenance - Tesla Powerwall 2 AC Installation Manual

Technical Support

Resources for Certified Installers, including service request forms and the latest versions of
installation manuals, are available at https://www.tesla.com/support/powerwall.
If further support is needed, contact the Tesla Service team at the support phone number for
your region. Support numbers for all regions are found at:
https://www.tesla.com/support/powerwall
This information is useful to have ready when contacting Tesla:
• Owner name
•
Best point of contact for Tesla to return contact (name, phone number, email)
• Powerwall part number and serial number
•
Gateway part number and serial number
• Brief description of the issue

Maintenance

Powerwall does not require pre-scheduled preventative maintenance. The only maintenance
required by an owner is to keep the unit free and clear of debris, especially around the air
intake and exhaust.
To clean Powerwall, use a soft, lint-free cloth. If needed, the cloth can be dampened with mild
soap and water only. Do not use cleaning solvents to clean Powerwall, or expose Powerwall to
flammable or harsh chemicals or vapors.
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