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Table of Contents
Troubleshooting
Related Manuals for Tesla Powerwall++
Summary of Contents for Tesla Powerwall++
- Page 1 Powerwall++ Owner's Manual...
- Page 2 ©2022 TESLA, INC. All rights reserved. All information in this document is subject to copyright and other intellectual property rights of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied, in whole or in part, without the prior written permission of Tesla, Inc.
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Page 3: Table Of Contents
..................Important Safety Instructions......2 Powerwall++ Warranty.........5 Care and Maintenance......... 6 About Powerwall++..........7 System Design................. 7 System Components.............9 Powerwall++ Overview............11 System Operation..........12 Monitoring Your System............. 12 Troubleshooting..............12 Backup Troubleshooting..........14 Connect Powerwall to Wi-Fi........... 16 Technical Support..............16 What to Do in Case of an Emergency..17 System Information.......... -
Page 4: Important Safety Instructions
Powerwall++ installation and service require knowledge of high voltage electricity and should only be performed by Tesla Certified Installers. Tesla assumes no liability for injury or property damage due to repairs attempted by unqualified individuals or a failure to properly follow these instructions. These warnings and cautions must be followed when using Powerwall++. - Page 5 IMPORTANT SAFETY INSTRUCTIONS WARNING: To protect Powerwall++ and its components from damage when transporting, handle with care. Do not impact, pull, drag, or step on Powerwall++. Do not subject Powerwall++ to any strong force. To help prevent damage, leave Powerwall++ in its shipping packaging until it is ready to be installed.
- Page 6 IMPORTANT SAFETY INSTRUCTIONS This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 15.21 - Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
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Page 7: Powerwall++ Warranty
To secure the full 10-year warranty for Powerwall++, it must be reliably connected to the Internet to allow remote firmware upgrades from Tesla. If an Internet connection is not established or is interrupted for an extended period, and Tesla is unable to contact you, the warranty may be limited to 4 years. -
Page 8: Care And Maintenance
CARE AND MAINTENANCE Environmental Requirements Powerwall++ is capable of charging and discharging within the operating temperature range specified below. At the extremes of the temperature range, Powerwall++ may limit charge or discharge power to improve battery lifespan. For best performance, the average ambient temperature over the system’s lifetime should fall within the optimum temperature range specified below. -
Page 9: About Powerwall
Powerwall++ is a fully integrated AC battery and PV inverter system for residential or light commercial use. Its rechargeable lithium-ion battery pack provides energy storage for solar self-consumption, load shifting, or off-grid use. The Tesla Energy Gateway controls the operation of the system and allows remote monitoring of energy usage. - Page 10 ABOUT POWERWALL++ Whole Home Backup with Backup Gateway 2 Partial Home Backup System A Powerwall++ system for partial home backup is designed to store energy from the grid or solar, and can power some home loads during a grid outage. These loads are selected during the system design phase, and the installer configures the system at installation to exclude all other loads from backup.
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Page 11: System Components
Component Description Tesla Part Numbers The Tesla Backup Gateway 2 is installed in partial and whole home 1232100-xx-y backup systems. The Backup Gateway 2 controls the operation of the system, allows remote monitoring of energy usage, and manages the transition to and from backup operation. - Page 12 ABOUT POWERWALL++ Additional Equipment Component Description The Remote System Shutdown Switch, when installed, is a means of turning off Powerwall+ + to disable charging and discharging. Push in on the switch to disable Powerwall++ and initiate rapid shutdown of solar production. To turn the system back on, twist the red handle clockwise, allowing it to return to the ON position.
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Page 13: Powerwall++ Overview
ABOUT POWERWALL++ Powerwall++ Overview Powerwall++ includes the following components and features: Component/Feature Name Air Intake Air Exhaust On/Off Switch LED Indicator Powerwall++ Owner's Manual... -
Page 14: System Operation
System enabled and charging or discharging On (flashing) Fault present System not enabled or switched off If it is not possible to communicate with the Gateway through the Tesla app, ensure that the home Internet connection is working. Powerwall++ Owner's Manual... - Page 15 SYSTEM OPERATION If the Gateway and Powerwall++ are both unresponsive, it may be necessary to turn off or power cycle the system. Note that power cycling the system must be done in the proper sequence as defined below. WARNING: On Powerwall++ systems with interconnected solar, always turn off the solar inverter or disconnect the solar source before turning off the Powerwall++ unit.
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Page 16: Backup Troubleshooting
• If it is necessary to restart the Backup Gateway or Backup Switch, Tesla support may direct you to press the Reset button on the device. - Page 17 Do not remove the conduit hub or operate the manual override switch unless directed to do so by Tesla Support, or in the event that the grid is present but you are experiencing an outage. Contact Tesla Support if you are not sure whether you should operate the manual override switch.
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Page 18: Connect Powerwall To Wi-Fi
SYSTEM OPERATION Connect Powerwall to Wi-Fi You can connect your Powerwall to a Wi-Fi network or change existing Wi-Fi settings through your Tesla Mobile App. Your Powerwall is supported on 2.4 or 5.0 Ghz Networks with WEP/WPA1/WPA2 personal security as well as Hidden SSIDs. -
Page 19: What To Do In Case Of An Emergency
• If any part of the unit was submerged, note the depth and duration of the flooding. • Contact Tesla Support to determine if the unit can be safely turned back on. • If Tesla Support has confirmed that it is safe to turn the unit back on, let the area dry completely before use. - Page 20 • Turn off the AC breaker to the Gateway. • Ensure that nothing is in the vent of Powerwall++ or in the fan. In all cases, once the situation is stable, contact the Tesla Certified Installer who installed the system. For first responder information, see tesla.com/firstresponders.
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Page 21: System Information
SYSTEM INFORMATION The serial numbers for your system can be found on their product labels. Powerwall++ Serial Number PLACEHOLDER FOR IMAGE OF SERIAL NUMBER LOCATION Backup Gateway 2 Serial Number Backup Switch Serial Number Powerwall++ Owner's Manual... - Page 22 Published December 2022 Revision A...