Troubleshooting Disksafe Express - US Robotics USR8700 User Manual
Serial ata 4-drive nas
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Also See for USR8700:
- Declaration of conformity (1 page) ,
- Quick installation manual (36 pages) ,
- User manual (156 pages)
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The storage system is not distributing IP addresses.
Make sure that Enable DHCP server is selected on the Network page (as described in
Network Settings"
on page 64), and that the starting and ending IP addresses are valid. The first three digit
groups of both the starting IP address and ending IP address must be the same.
If the network configuration is correct and it still doesn't work, the DHCP service might not be working
properly. Restart the storage system.
The users cannot access the storage system using FTP.
Make sure that Enable FTP server is selected on the Network page (as described in
Network Settings"
on page 64) and that the users are using the correct address for accessing the storage
system (as described in
If the network configuration is correct and the users are using the proper address and it still doesn't work,
the FTP service might not be working properly. Restart the storage system.
Troubleshooting DiskSafe Express
This section provides general information about common problems that you might have with DiskSafe
Express and steps you can take to resolve them.
Note: If you need help from Technical Support, you might be asked to create a diagnostic file. For
information about this procedure, refer to
The disk that I want to protect isn't listed.
DiskSafe Express does not support dynamic disks. These types of disks are automatically filtered from the
list of disks that you can protect.
Authentication errors occur when I try to protect a disk.
•
When adding a storage system, make sure that you're using the correct name or IP address of the
storage system.
You can enter a storage system name only if that name is registered with a DNS server on your net-
work.
•
Make sure the computer is connected to the network and can otherwise access the storage system.
To check the network connection, click Start > Run and type cmd. At the command prompt, type the
following:
ping IP_address
where IP_address is the IP address of the storage system. If you do not see Reply from..., the
problem is with your network.
"Accessing the Storage System through FTP and Telnet"
"Creating a Diagnostic File"
Serial ATA 4-Drive NAS
User Guide
"Changing the
"Changing the
on page 75).
on page 123.
Troubleshooting - 121
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Table of Contents
Troubleshooting
