Creating A Diagnostic File; Using Disksafe Express - US Robotics USR8700 User Manual

• If the IP address of the storage system changed (for example, if the storage system obtains its IP
address from a DHCP server and acquired a new one after you added the storage system to the list of
backup locations), you must start DiskSafe Express so that it can retrieve the new IP address. You
must do this each time the IP address on the storage system changes.
I can't change my backup schedule.
On the Status page, make sure that the Status is Normal. If protection is stopped (for example, if you
recovered the disk or recovered a different partition on the same disk), you cannot change the schedule
until you resume protection by clicking Back Up Now.
I forgot my recovery CD password.
Reset the password using the storage system (as described in
you reset it on the storage system, you can use the new password with the recovery CD.

Creating a Diagnostic File

In some cases, you might need assistance from Technical Support to solve problems that you might have
with DiskSafe Express. When you contact the Technical Support team, they might ask you to create a
diagnostic file to help them better understand your environment and configuration settings.
You can create a diagnostic file using either the DiskSafe Express application or, in the event of a system
failure, using the recovery CD. To create a diagnostic file using the recovery CD, the computer must have
a floppy disk drive or a directly connected USB disk.
Note: This diagnostic file does not include the log files associated with the Intelligent Management
Agent (IMA). You might be asked to send those files (iscmlib.log and iscmservice.log)
separately.

Using DiskSafe Express

To create a diagnostic file using DiskSafe Express:
1. Run DiskSafe Express (as described in
2. From the Action menu, click Create Diagnostic File.
3. Click Save to save the file using the default file name, or type the desired file name in the File name
text box and then click Save.
If desired, you can save the file in a different location.
Once the file has been created, you can send it to Technical Support.
"Managing Backups"
"Starting DiskSafe Express"
Serial ATA 4-Drive NAS
User Guide
on page 55). Once
on page 83).
Troubleshooting - 123