Troubleshooting Disksafe Express - US Robotics USR8700 User Manual

If the network configuration is correct and it still doesn't work, the DHCP service might not be working
properly. Restart the storage system.
The users cannot access the storage system using FTP.
Make sure that Enable FTP server is selected on the Network page (as described in
Network Settings" on page 72) and that the users are using the correct address for accessing the storage
system (as described in
If the network configuration is correct and the users are using the proper address and it still doesn't work,
the FTP service might not be working properly. Restart the storage system.
A package size error displays when I upgrade the firmware.
• If you downloaded the firmware from a website or copied it from a CD, compare the original size of the
package file with the size of the package file that you are using. If they differ, download or copy the file
again to ensure that it is not corrupted.
• Restart the storage system and try again. This ensures that any temporary files on the storage system
are deleted before the firmware is upgraded.

Troubleshooting DiskSafe Express

This section provides general information about common problems that you might have with DiskSafe
Express and steps you can take to resolve them.
Note: If you need help from Technical Support, you might be asked to create a diagnostic file. For
information about this procedure, refer to
The disk that I want to protect isn't listed.
DiskSafe Express does not support dynamic disks. These types of disks are automatically filtered from the
list of disks that you can protect.
Authentication errors occur when I try to protect a disk.
• When adding a storage system, make sure that you are using the correct name or IP address of the
storage system.
You can enter a storage system name only if that name is registered with a DNS server on your net-
work.
• Make sure the computer is connected to the network and can otherwise access the storage system.
To check the network connection, click Start > Run and type cmd. At the command prompt, type the
following text and press Enter:
ping IP_address
"Accessing the Storage System through FTP and SSH"
"Creating a Diagnostic File"
Serial ATA 4-Drive NAS
User Guide
"Changing the
on page 85).
on page 144.
Troubleshooting - 142