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Category
Problem
Nothing is shown
on the display at
all.
The Host
The LED indicator
on the Host
remains static red
even after it has
been powered on
for 30 seconds.
After connecting
the Button to
your laptop, the
EDID
second screen
(InstaShow™)
cannot be
detected.
The message,
Pairing failed, from
the Host is shown
Pairing
on the display
when the Host is
pairing with the
Button.
Cause
The video cable is not
connected properly.
The display fails to
show the Host's output
resolution at 1080p in
"Guide Screen" or "Idle
Screen".
The Host is in
Network Standby Mode
when Video
Conference Standby
Mode and the function
in enabled.
The Host is powered
off.
Insufficient power
supply.
The Host has not been
properly powered off
during the resetting
process.
The HDMI connection
between your laptop
and the Button is
loose.
Laptop problem
The Button is
shutdown.
1. Error: 1103
2. The Host has
reached the
maximum number
of pairing.
Wi-Fi interference or
signal attenuation
The Button has not
entered the pairing
mode in time.
88
Solution
Insert the HDMI cable between
the Host and the display device
again.
Replace the display with a
new one that supports output
resolution at 1080p.
Press the Present key of the
Button to start presentation.
Briefly press the standby button
on the Host.
Change power supply of Host to
a power adapter.
Reset the Host.
Reconnect the HDMI cable of the
Button.
Reboot your laptop.
Reconnect the USB cable of the
Button.
Log into the web management,
then select Pairing >
Pairing Status > Delete. Delete
unnecessary pairings.
Make sure the transmission
distance is within 20 meters and
with no obstacles.
When the Host enters pairing
mode, the Button should also
enter pairing mode within two
minutes.
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