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Troubleshooting
Category
Problem
Your screen is
not appearing
on the display
when pressing the
Button.
The screen turns
blank or flickers
when the Host is
presenting.
Your
screen
The screen lags
seriously and the
audio breaks up
sometimes.
The Button
automatically
restarts
sometimes.
The LED indicator
on the Button
remains static red
even after it has
The
been powered on
Button
for 30 seconds.
The pairing
function Reset the
Button. Cannot be
executed via the
MODE key while the
Button is powered
on and the LED
starts flashing red.
Nothing is shown
The Host
on the display at
all.
Cause
The Button is
connecting to another
Host.
Pressing time is not
enough.
Insufficient power
supply.
Insufficient power
supply for the Button.
An laptop with USB 2.0
port may be used as
the power supply for
the Button.
Wi-Fi interference or
signal attenuation
Insufficient power
supply.
The Button has not
been properly powered
off during the resetting
process.
The display is
switched off.
The wrong input is
selected.
87
Solution
The Button should be paired
again with the Host.
Press the Present key until the
LED indicator turns from green
to blue.
Make sure the product's power is
properly supplied or connected.
Make sure you use USB 3.0 as
the power supply for the Button.
• Make sure the transmission
distance is within 20 meters
and with no obstacles.
• Restart the Host in order to
rescan the Wi-Fi 5G channel.
• Log in Web Management
> Wireless Network >
Wi-Fi Radio Setup >
toggle the Transmission power
Make sure you use USB 3.0 as
the power supply for the Button.
Reset the Button.
Switch on the display.
Select the correct input.
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